HGC Home Broadband Service Plan

The Internet is becoming more and more connected to our lives and therefore, having a stable and fast internet has become increasingly important. This is especially important for our time spent at home, our place to relax and rest. If you enjoy watching high-definition videos or playing online games or just live in a bigger household, then our HGC 1G (also known as 1000M) optical fibre broadband service will be perfect for you. We also offer 100M and 500M broadband service plans as well.

HGC Fibre-to-the-Home Service

Optical fibre is now the fastest internet option available. Optical fibres transmit signals via light with more data each time, thus providing a faster speed. Some broadband service providers only offer Fibre-to-the-Building (FTTB) service which uses optical fibres to connect the Data Centre to the building’s plant room. However, the connection from the building’s plant room to the apartments uses copper wiring which does not transmit as much data as the optical fibre. The internet speed using the FTTB service is therefore slower than the Fibre-to-the-Home (FTTH) service. Our FTTH’s service offers you a faster and more consistent home internet experience by using optical fibres to connect the building’s plant room directly to your apartment building.

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Fibre-to-the-Home Monthly
Service Plan

Broadband
Speed

1000M

Minimum Subscription Period

36 Months

Monthly Fee
After discount

$148 /Month

Standard Monthly
Service Plan

Broadband
Speed

1000M

Minimum Subscription Period

24 Months

Monthly Fee

$598 /Month

OUR PLAN INCLUDES

100mins
FREE HGC ON AIR OUT-OF-HOME

FREE HGC ON AIR OUT-OF-HOME

Free HGC on air out-of-home Wi-Fi Service 100 mins in Minimum Subscription Period

Know more about "1G FTTH"

With pioneering fibre connection technology, "FTTH" connects the data exchange center directly to your home inside designated buildings, attaining up to 1Gbps throughput speed. Using FTTH technology with lower dB loss for long distance broadband connection, broadband throughput can be elevated to the 1G level with wider availability to the public.

​Popular applications nowadays require sharing large files like HD Videos, Computer software and hi resolution photos with an associated demand for high data throughput. "1G FTTH" can effectively elevate file transmission speed whilst supporting sharing the same connection with multiple PCs and Wi-Fi enabled* mobile phones, enabling fast and smooth broadband connection for all the family.​​
* you should buy your own 100Mbps/1Gbps Wi-Fi router.​

1G means 1000M.

We now offer an optical fibre broadband speed of 1000Mbps, but what does that speed mean?

10-hour HD Videos

100Mbps

1h 54m

1000Mbps

11m 27s

1 Software Suite (4GB)

100Mbps

5m 44s

1000Mbps

34s

100 Photos (1GB)

100Mbps

1m 26s

1000Mbps

9s

  • The cases above are calculated based on testing from the local server and the theoretical value

​- The calculations of above cases are based on the testing from the local server and the theoretical value

As we mentioned earlier, the network speed is key to a good internet home experience. Apart from choosing a service plan with a higher bandwidth, what else can we do to speed up the internet connection? In fact, the gadgets used can affect network speed as well. If your computer or gadget cannot transmit fast data, users may not be able to enjoy the internet speed specified in the service plan. Also, tips such as putting the router at a more open area at home to enable easier transmission of Wi-Fi signals can help improve network speed as well.

  • Intel Core2 Duo P8800
  • 2GB DDR2 System RAM
  • SATA ll 64GB SSD Hard Disk (read/write speed of 200MB/s or above)
  • Windows XP or Windows 7
  • 100M/1G Ethernet Card
  • Or other changeable system requirements

Fibre-to-the-Home Monthly Service Plan​

Home Broadband1Minimum Subscription PeriodAverage Monthly Fee After Discount 2,3
1G36 months$148

Extra Offer

  • Free hgc on air out-of-home Wi-Fi Service 100 mins in Minimum Subscription Period ​6​
  • ​Add $35/mth to enjoy Residential Telephone Line Service 8​
FTTH Service ChargesFee (per time)
100M - 1G FTTH Service Installation Charge$1,500
​Inspection Fee​​$150
Relocation Charge (Internal1)​$1,500
Relocation Charge (External2)​$1,500
Order Cancellation Fee3$500​
Loss or Damage Broadband Modem​​$1,500​
Monthly Billing by Mail$10​​

  1. Internal Relocation: relocate the service location within the same unit of the service address
  2. External Relocation: relocate the service from the original service address to a new address
  3. If Customers fail to install and activate the service within the mutually agreed period, HGC would charge $500 as order cancellation fee

Remark: The above is calculated in Hong Kong Dol​​lar • HGC reserves the right for charge amendment without notification in advance​​

Speed Guarantee Program

Home Broadband Service

Speed Guarantee

Minimum System Requirement

​200M FTTH

At least 160Mbps local uploading/downloading ​​​transmission speed

​PC w​ith Intel Core 2 Duo P8800 CPU, 2GB DDR2/ DDR3 system memory, SATAII 64GB SSD (reading speed o​ver 200MB/s), Windows XP/Vista/7 and 1G Ethernet card or other system requirements as recommended by HGC from time to time

100M FTTH

At least 80Mbps local uploading/downloading transmission speed

​PC w​ith Intel Core 2 Duo P8800 CPU, 2GB DDR2/ DDR3 system memory, SATAII 64GB SSD (reading speed over 200MB/s), Windows XP/Vista/7 and 1G Ethernet card or other system requirements as recommended by HGC from time to time

100M Superbroadband

At least 80Mbps local uploading/downloading transmission speed

PC with Intel 1.6GHz CPU, 512MB system memory, Windows 2000/ XP and 100M Ethernet card or other system requirements as recommended by HGC from time to time​

50M Superbroadband

​At least 40Mbps local uploading/downloading transmission speed

PC with Intel 1.6GHz CPU, 512MB system memory, Windows 2000/ XP and 100M Ethernet card or other system requirements as recommended by HGC from time to time​

* only applicable to 50M, 100M & 200M Home Broadband Service subscribers who registered Speed Guarantee Program, for details please call HGC Broadband Customer Services Hotline 1223.

  • Guarantees at least 80% of local uploading and downloading speed as entitled under the specific service plans used by subscribers by connecting to designated speed test server​ appointed by HGC under 99.9% circumstances
  • If the broadband services provided fails to achieve the standard of “Speed Guarantee” program, HGC shall compensate the subscriber with amount which equals to twice of the service fee charged for the number of “Affected day” calculated on pro-rata basis

(only applicable for 50M, 100M & 200M Home Broadband Service subscribers)

  1. This "Speed Guarantee" program only applies to subscribers who registered this program. This program guarantees that the subscriber shall enjoy at least 80% of local uploading and downloading speed as entitled under the specific service plans used by the respective subscribers by connecting to a designated speed test server appointed by HGC under 99.9% circumstances, which means
    1. Subscribers who registered the "Speed Guarantee" program of HGC while using specific 200Mbps service plan by connecting to a designated speed test server appointed by HGC shall be guaranteed to enjoy at least 160 Mbps local uploading/downloading transmission speed under 99.9% circumstances.
    2. Subscribers who registered the "Speed Guarantee" program of HGC while using specific 100Mbps service plan by connecting to a designated speed test server appointed by HGC shall be guaranteed to enjoy at least 80 Mbps local uploading/downloading transmission speed under 99.9% circumstances.
    3. Subscribers who registered the "Speed Guarantee" program of HGC while using specific 50Mbps service plan by connecting to a designated speed test server appointed by HGC shall be guaranteed to enjoy at least 40Mbps local uploading/downloading transmission speed under 99.9% circumstances.
  2. "Speed Guarantee" program shall only cover the use of CAT5-E (for non-FTTH plans) or fiber (for FTTH plans) cable laying fiber-optic backbone provided by HGC that connect from the Modem Ethernet port (not including wireless access) at subscriber's premises to the speed test server of any designated speed test website specified by HGC, other websites of HGC or other third party's local or overseas websites are not included.
  3. Minimum System Requirement for participating "Speed Guarantee" program: PC with Intel 1.6GHz CPU, 512MB system memory, Windows 2000/ XP and 100M Ethernet card (for non-FTTH plans) or PC with Intel Core 2 Duo P8800 CPU, 2GB DDR2/ DDR3 system memory, SATAII 64GB SSD (reading speed over 200MB/s), Windows XP/Vista/7 and 1G Ethernet card (for FTTH plans) or other system requirements as recommended by HGC from time to time.
  4. Under circumstances listed below, HGC shall not offer such guarantee listed above:
    1. Subscriber is not equipped with computer system that meets the Minimum System Requirement. (Recommended computer system requirements, including but not limited to computer performance, software, applications and their settings, and hardware equipment, including network cards or cable).
    2. Broadband service of the subscriber shall be affected by the computer software installed by the subscriber or other related factors and that causes the failure in achieving the guaranteed speed.
    3. Periodic or emergent network maintenance or the network upgrading works resulting in internet service suspension or lower transmission speed or other circumstances and situations that HGC cannot reasonably foresee.
  5. The Broadband transmission speed shall be affected by any usage of Broadband Phone or Broadband Television. Therefore, subscriber must switch off the Broadband Phone or Broadband Television to ensure the accuracy of speed transmission when conducting the speed test.
  6. Criteria for Declaration of Low Transmission Speed
    1. Subscriber must equip with the abovementioned Minimum System Requirement for "Speed Guarantee" program of HGC.
    2. Subscriber must use the designated "Ultimate Speed Broadband" plan of 200Mbps, 100Mbps or 50Mbps with registration of "Speed Guarantee" Program.
  7. Procedures for Declaration of Low Transmission Speed
    1. For subscriber who complies with the conditions of declaration criteria, if subscriber considers that HGC has failed to provide the guaranteed transmission speed, please call HGC Broadband Customer Services Hotline 1223​. Customer service representative of HGC shall conduct a preliminary transmission speed test for the network over the phone.
    2. HGC's customer service representative confirms that the failure of HGC in providing the guaranteed transmission speed is identified as caused by potential network problem, a technician will be sent to conduct an onsite speed test for the subscriber.
  8. Definition of "Affected day"
    1. Number of days is counted from the date that HGC's customer service representative replies and confirms the declaration by the subscriber to the date that the service has resumed normal. It includes 2 periods of time.
      1. Waiting for maintenance period (starting from the date that the declaration was replied and confirmed to the subscriber until one day before the onsite speed test date).
      2. Maintenance period after onsite speed test (starting from the date of onsite speed test until the day of completion of the maintenance job).
    2. Under circumstances listed below, when HGC confirms that the service has failed to achieve the guaranteed transmission speed and calculates the amount of compensation, “Waiting for maintenance period” shall be limited to a maximum of 2 days.
      1. Subscriber does not accept HGC's arrangement for onsite testing.
      2. Onsite testing by HGC's technician could not be arranged within 2 days after reporting by the restriction of management office of the premises.
      3. HGC is unable to conduct onsite testing as scheduled due to any unforeseeable and uncontrollable circumstances.
      4. HGC's t echnician is unable to contact the subscriber at the time scheduled for on-site testing.
  9. Testing Method and Compensation Principles
    1. HGC's technician shall visit and conduct onsite testing at subscriber's premises according to the appointed time schedule. However, HGC shall not conduct any inspection or system settings of subscriber's computer.
    2. HGC's technician shall be equipped with the CAT5-E or fiber cable and specific model of PC to access to internet service through Modem Ethernet port of subscriber, and show the transmission speed to subscriber on the spot.
    3. Whether the broadband service offered by HGC has achieved the standard of the program shall be based on onsite testing result. The result of onsite speed test determines whether the compensation can be proceeded or not, and HGC reserves the final decision. If the onsite test result achieves the transmission speed guaranteed by HGC under the "Speed Guarantee" program or if, after investigation, the problem is found to be derived from the subscriber (included but not limited to the situation where the subscriber is not equipped with computer system which meets the Minimum System Requirement for "Speed Guarantee" program of HGC), HGC shall levy an onsite inspection charge of HK$150 on the subscriber.
  10. Compensation calculation
    1. If the results of onsite speed test shows that the broadband services provided by HGC to subscriber has failed to achieve the standard of "Speed Guarantee" program, HGC shall compensate the subscriber with an amount equal to twice of the service fee charged for the number of "Affected day" calculated on a pro-rata basis. (Compensation amount = [(Service charge of that billing cycle/no. of day for that billing cycle) x "Affected day"] x 2)
    2. Compensation amount shall not exceed the monthly service fee of that billing cycle of the account payable for the subscriber. Therefore, compensation will not be applicable to any free month offered by HGC.
  11. HGC provides the "Speed Guarantee" program subject to its Terms and Conditions which may be revised from time to time without prior notice. HGC reserves the final decision and all rights to revise the testing standards, compensation principle and to cancel the "Speed Guarantee" program anytime.

Offer Terms & Conditions

  1. HGC Global Communication Limited (“HGC Global Communications”) provides residential broadband service in designated buildings for local upload/download speed 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.​
  2. Only applicable to new Customers at selected buildings and successfully installed the Home Broadband Service. The fixed contract period is 24 months as the case may be.
  3. Home Broadband Service monthly fee discount in designated months will be activated during the fixed contract period. The service charge will be $389 after the contract period.
  4. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable).
  5. ​D-Link DIR-850L is the router that supports IEEE 802.11ac standards. The maximum wireless output value is 1,200Mbps [867Mbps (IEEE 802.11ac) + 300Mbps (IEEE 802.11n)].
  6. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month (Not applicable for those who have subscribed hgc on air monthly plan). ​
  7. The above Installation Fee only covers the standard installation work. Depending on the actual circumstances of the installation address, if HGC Global Communications or its installation staff or contractor, in its absolute discretion, considers that the required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then HGC Global Communications shall have the right to impose on customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).​
  8. "Residential Phone Line" refers to fixed line phone or Internet phone service, which is applicable to designated building only. Customers shall check with HGC Global Communications on the availability of the specific type of residential phone service at their installation address. Internet phone service cannot function during any power failure and does not support the use of lifeline devices.​​
  • Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.
  1. ​HGC Global Communications Limited ("​HGC Global Communications") ​HGC Global Communications provides bandwidth of service in designated buildings for upload speed or up to local upload/download speed 100Mbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC network coverage, types of building infrastructure and performance and configuration of customers' computers. Upload and download speeds may be substantially lower fo​r overseas websites then for local websites. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223 .
  2. Only applicable to new Customers at selected buildings and successfully installed the Home Broadband Service. The fixed contract period is 36 months as the case may be.
  3. Home Broadband Service monthly fee discount in designated months will be activated during the fixed contract period. The service charge will be $169 after the contract period.
  4. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable).
  5. D-Link DIR-605L is the router that supports IEEE 802.11n standards. The maximum wireless output value is 300Mbps
  6. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month (Not applicable for those who have subscribed hgc on air monthly plan).
  7. The above Installation Fee only covers the standard installation work. Depending on the actual circumstances of the installation address, if HGC Global Communications or its installation staff or contractor, in its absolute discretion, considers that the required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then HGC Global Communications shall have the right to impose on customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).​
  8. "Residential Phone Line" refers to fixed line phone or Internet phone service, which is applicable to designated building only. Customers shall check with HGC Global Communications​ on the availability of the specific type of residential phone service at their installation address. Internet phone service cannot function during any power failure and does not support the use of lifeline devices.
  • Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.

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