Return​ Broadband Equipment

Upon end of the service, customer shall be provided with a notification letter​ with the instruction for return of equipments and related accessories. Deta​​ils as follow:

Return Device & Accessories

​Customers shall bring along with our notification letter of return on equipments, and return the listed device and its accessories to the following Service Centre within 14 days from the issue date of the letter. For assistance, please call our HGC Broadband Customer Services Hotline 1223.

  • ​Superbroadband Service, Fibre- To-The-Home Service and Powercom Broadband Service​
    Device & Accessories:​​ Broadband Modem and Power Adaptor
  • VoIP Service
    Device & Accessories: VoIP Access Device and Power Adaptor
  • myTV SUPER Service
    Device & Accessories:​​ myTV SUPER Box, Remote Control, Power Adaptor

FTTH Modem Return Handling​

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Service Centre Address

Unit 706, 7/F,
Eastern Commercial Centre,
No. 395-399 Hennessy Road,
Wanchai, Hong Kong.
(Causeway bay MTR exit C)

Room 1427,
Star House (Central Block),
No. 3 Salisbury Road,
Tsimshatsui West, Kowloon.

Service Centre Enquiry Hotline

2881 1046

2721 0019

Service Centre Office Hour

Monday to Saturday: 11:00a.m. - 7:30p.m.
Sunday : 12:00p.m. - 6:00p.m.

Closed on Public Holidays, Typhoon Signals No. 8 and when Black storm signal is hoisted.

^Service hours may vary on special festivals or special occasions without prior notice. For details, please call the service centre.

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