Return​ Broadband Equipment

Upon end of the service, customer shall be provided with a notification letter​ with the instruction for return of equipments and related accessories. Deta​​ils as follow:

Return Device & Accessories

​Customers shall bring along with our notification letter of return on equipments, and return the listed device and its accessories to the following Service Centre within 14 days from the issue date of the letter. For assistance, please call our HGC Broadband Customer Services Hotline 1223.

  • ​Superbroadband Service, Fibre- To-The-Home Service and Powercom Broadband Service​
    Device & Accessories:​​ Broadband Modem and Power Adaptor
  • myTV SUPER Service
    Device & Accessories:​​ myTV SUPER Box, Remote Control, Power Adaptor

FTTH Modem Return Handling​

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​​​​​Unit 1502, 15/F Ginza Plaza, No 2A Sai Yeung Choi Street South​, Mong Kok (Mong Kok MTR Station Exit E2)

​​​​Service Hours ​​​^

​​Monday to Saturday ​:​

​​​11:00am - 7:30pm

​Sunday :

​2:00p​​​m - 6:00pm

​Public Holidays:


^Service hours may vary on special festivals or special occasions without prior notice. For details, please call the redemption centre.

​​​Enquiry Hotline:

​3667 0888​​

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