Return​ Broadband Equipment

Upon end of the service, customer shall be provided with a notification letter​ with the instruction for return of equipments and related accessories. Deta​​ils as follow:
​​

Return Device & Accessories via Hotline Arrangement

Customer shall call our HGC Broadband Customer Hotline 1223​ within 14 days from the issue date of the notification letter of return on equipments to arrange for collection of the Broadband Modem and Power Adaptor.
​​
Fibre-To-The-Home Service​

​Device & Accessories:​​ Broadband Modem and Power Adaptor

Return Device & Accessories via Service Centre

​Customers shall bring along with our notification letter of return on equipments, and return the listed device and its accessories to the following Service Centre within 14 days from the issue date of the letter.


Superbroadband Service and Powercom Broadband Service​

Device & Accessories:​​ Broadband Modem and Power Adaptor

Android TV Box Dedicated Service Plans
Device & Accessories: Android TV Box, Android TV Box Power Adapter, Android TV Box Remote Control, HDMI Cable and AV Cable​

​​​​​​​​​Address

​​​​​Unit 1501-1502, 15/F Ginza Plaza, No 2A Sai Yeung Choi Street South​, Mong Kok (Mong Kok MTR Station Exit E2)

​​​​Service Hours ​​​^

​​Monday to Saturday *​:​

​​​11:00am - 7:30pm

​Sunday #:

​2:00p​​​m - 6:00pm

​Public Holidays:

​Closed

Special arrangement on the following days:

* Service Centre is closed at 5:00p.m. at Lunar New Year’s Eve, Mid Autumn Festival, Winter Solstice Festival, Christmas Eve and New Year Eve.

# Service Centre is closed on Apr 21 and May 12, 2019.

^ Service hours may vary on special occasions without prior notice.

​​​Enquiry Hotline:

​3667 0888​​

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