HGC Home Phone

Smartphones’ applications often allow us to stay connected with our family and friends anytime and anywhere. Home phones no longer seem necessary, and yet their functions are not simply limited to dialing and receiving calls.

HGC Home Phone Service Plan

Not only does HGC home phone service offer high quality voice communications, it also provides various value-added services for users, so that they can create a home phone service plan that best cater their needs. HGC offers a wide range of Home Phone add-on services, including Caller Number Display, Remote Call Forwarding, Call Waiting, Conference Calling, Do-not-disturb, Duplex Ringing, Abbreviated Dialing and Caller Number Display. With service from HGC, your Home Phone can be multi-functional as well, just like a smartphone.

Premium Plan 1


Monthly fee after discount

$118 58

Minimum subscription period

24 Months

Waive

Installation Fee ($475)

Free VAS Package

  • Call Waiting
  • Call Forwarding
  • Caller Number Display
  • Free IDD 0080 Service 100 Minutes per Month
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Premium Plan 2


Monthly fee after discount

$127 68

Minimum subscription period

24 Months

Waive

Installation Fee ($475)

Free VAS Package

  • Call Waiting
  • Call Forwarding
  • Caller Number Display
  • Do-not-disturb
  • Appointment Service
  • Abbreviated Dialing
  • Conference Calling
  • Remote Call Forwarding
  • Duplex Ringing
  • Block-the-caller
  • Free IDD 0080 Service 100 Minutes per Month

More Information

  1. Customer authorizes HGC Global Communications to pursue customer's request for Operator Number Portability, and to disconnect the service(s) provided by customer's existing telephone service provider.
  2. This offer is applicable to HGC Global Communications Limited(HGC Global Communications ) designated building only.
  3. The bill cycle of the Plan is 3 months and the monthly service fee is billed in advance.
  4. In order to enjoy the above offer, Customer is required to subscribe to the Service within the aforesaid period, and completed the installation within 6 months from the date of agreement signed.
  5. Customer acknowledges that this Agreement may cover the provision to customer of voice line service, IDD service and other services. Customer acknowledges that where all or any of the services applied for above are not yet available, the service(s) not immediately available will be provided to customer on the terms prevailing on the commencement of such service(s). However, this will not affect the provision of any other services which can be made immediately available.
  6. In the event of termination of the Service prior to the expiry of the Minimum subscription Period caused (i) by the subscriber for whatever reason; or (ii) by HGC Global Communications due to subscriber's fault or breach of the relevant terms and conditions, subscriber agrees to pay to HGC Global Communications an early termination charge which equals to the aggregate of the monthly fee for the monthly fee for the Service and other value-added services (if any) for the remaining months of the Minimum Subscription Period.
  7. Customer shall follow the disconnection procedures set by HGC Global Communications and shall give at least one month's written notice or contact HGC Broadband Customer Services Hotline 1223 prior to the Residential Telephone Line contract expiry date for any disconnection of the Service. Otherwise, the Service will be renewed on a monthly basis automatically and the standard monthly fees at $98* (not include Free VAS package or IDD 0080 service) will apply.
  8. The regular installation charge of Residential Telephone Line Service is HK$475. HGC Global Communications reserves the right to charge the installation fee of $475 due to customer has terminated HGC Telephone Line Service previously installed at the same service location within 30 days prior to the signing of this Sales Agreement or the installation service; or termination of HGC Telephone Line Service within 180 days after signing of this Sales Agreement or the completion of the installation service.
  9. The installation and the service provision of the Residential Telephone Line Service may be adversely affected by the related technical, circumstantial and other external factors.
  10. Customer agrees to pay HK$200 to HGC Global Communications for any type of on-site repair service, except for those cases where the fault is caused by HGC Global Communications.
  11. Customer agrees to pay a relocation charge of HK$200 to HGC Global Communications for the relocation of service within the customer premises.
  12. Subject to the network coverage of HGC Global Communications, customer agrees to pay a relocation charge of HK$300 to HGC Global Communications for the service relocation of Residential Telephone Line to another service address. For customers who are having a service contract with HGC Global Communications, the relocation charge can be waived for one time. The relocation charge waiving as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee (which shall be subject to the cost, complexity, workload and resources availability for the work required).
  13. The General and Special Terms and Conditions for HGC Global Communications Services, and the Residential Telephone Line's / VoIP's Terms and Conditions are applied to above offers. For the details of the Residential Telephone Line Service, please visit www.hgc.com.hk/broadband.
  14. This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice. For details, please refer to the sales agreement. HGC Global Communications​ reserves the right to vary the terms and conditions of service without prior notice and shall have the final decision in terms of any dispute.
  1. The IDD0080 Monthly Plan (“The Plan”) is only applicable to customer who successfully installed designated HGC Telephone Line Service. Customer is not allowed to change the registered phone number during contract period. Customer can enjoy IDD free 100 minutes of the plan to dial or fax by IDD 0080 / 0082 to specific countries and regions including fixed line and mobile of China, USA, Canada and Singapore; and fixed line of UK, Australia, New Zealand, Taiwan, Japan, South Korea, Malaysia, Austria, Denmark, France, Germany, Ireland, Italy, Norway, Spain, Sweden and Switzerland. HK$0.28 per minute will be charged thereafter.
  2. The Plan does not apply to call/fax to UK number prefix as 4455, 4456, 447, 448 and 449. Calls/faxes to the aforesaid prefix will be charged according to the UK mobile rate. Please call us at 2180 0080 for charge details. Unused minutes for any month cannot be carried forward to the next month.
  3. If customer terminates HGC Telephone Line Service during contractual period, the plan will be terminated simultaneously. The Plan will be terminated automatically upon the expiry of the contractual period.
  4. The above IDD usage time is calculated on a minute per unit and will be rounded up to the nearest minute.
  5. If customer terminated HGC Telephone Line Service or port the registered telephone number to other operators, the plan will be terminated simultaneously.
  6. The above service provided to you will be subject to HGC Global Communications’ General and Special Terms and Conditions and personal data policies which will be revised by HGC Global Communications from time to time without prior notice.

​Residential Telephone / VoIP Service Charges
Fee (Per Time)
​Number Porting Fee ​​$300
​Residential Telephone Line Installation Charge ​​$475
​VoIP Installation Charge​​​ ​​$300
​Change Phone Number Fee ​​$50
​Relocation Charge (Internal1) ​​$200
​Relocation Charge (External2)​ ​​$300
​Inspection Fee ​​$200
​Extra Socket Installation Fee3 ​​$100
​Extra Socket Installation Fee4 ​​$200
​Extra Socket ​​$80
​Extra Splitter ​​$80
​Reconnection Fee ​​$170
​Order Cancellation Fee5 ​$500
​Paper Bill Statement by Post ​$10



1 Internal Relocation: relocate the service location within the same unit of the service address

2 External Relocation: relocate the service from the original service address to a new address

3 Extra Socket is requested during installation

4 Extra Socket is requested after completed installation and arrange another appointment

5 If Customers fail to install and activate the service within the mutually agreed period, HGC Global Communications would charge $500 as order cancellation fee
Remark: • The above is calculated in Hong Kong Dollar • HGC Global Communications reserves the right for charge amendment without notification in advance

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