Code of Practice for Service Contracts

HGC Global Communications highly values our customers and their satisfaction. To enhance customer satisfaction levels, HGC Global Communications has adopted the Code of Practice for Telecommunications Service Contracts prepared by the telecommunications industry under the auspices of Communications Association of Hong Kong (CAHK) on 1 May 2015. For details of the Code of Practice, please refer to the website of CAHK at www.cahk.hk. HGC Global Communications​​ will use our reasonable endeavours to follow the practices stated in this Code of Practice to enhance our service quality for our customers. For any further enquiry, please visit our website at www.hgcbroadband.com or call ​HGC Broadband Customer Hotline 1223.
Please note that the terms of existing contracts with customers are not affected by the implementation of the Code of Practice.​

General Terms and Conditions

The Customer shall observe and be bound by the following terms in relation to the provision of Services by HGC Global Communications:

  1. DEFINITIONS

    Unless otherwise stated, the following words and expressions shall have the following meanings: ​

    "Agreement" : the Application, the General Terms and the Special Terms.

    "Application" : any oral, written or on-line application or any other means of application as permitted by HGC Global Communications, made by the Customer requesting provision of the Services and/or the Equipment.

    "Cancellation Fee" : a fee charged if HGC Global Communications ends the Agreement due to the Customer’s conduct or if the Customer ends the Agreement within the Minimum Subscription Period. This fee may cover (without limitation) the Customer’s fixed periodic Charges for the remainder of the Minimum Subscription Period that are payable as liquidated damages.

    "Charges" : both Contract Service Charges and Other Charges, which shall include the charges for the Services charged by HGC Global Communications from time to time including but not limited to any fees or charges referred to as, or for, connection, subscription, monthly charges, usage, Government licence fee, administration, any sum due under the Agreement or such other fee which may be announced or published by HGC Global Communications for provision of any of the Services from time to time.

    "Contract Service Charges" : all fees or charges except Other Charges payable by Customer for the services subscribed expressly pursuant to the Agreement.

    "Customer" : the customer specified in the Application.

    "Day" : shall include public holidays and Sundays.

    "Equipment" : (where applicable) the equipment (including hardware and software and whether provided by HGC Global Communications or not) HGC Global Communications uses to provide the Services including but not limited to equipment provided by HGC Global Communications​ which is installed or placed at the Customer's premises or equipment supplied by HGC Global Communications to the Customer under the Application (if any).

    "General Terms" : the terms and conditions set out herein as amended by HGC Global Communications from time to time.

    "Hong Kong" : Hong Kong Special Administrative Region of the People's Republic of China.

    "HGC Global Communications" : HGC Global Communications Limited.

    "Licence" : Licence or Licences issued by the Communications Authority to HGC Global Communications for provision of the relevant Services.

    "Messages" : has the meaning given to it in the Telecommunications Ordinance (Cap. 106) of Hong Kong.

    "Minimum Subscription Period" : the minimum fixed contract period for supply of Services as set out in the Agreement.

    "Networks" : the public telecommunications networks and systems by which HGC Global Communications makes the relevant Services available.

    "Other Charges" : the administrative charges and usage based charges payable by Customer for the Services not specifically covered by the Agreement.

    "Person" : shall include companies, sole proprietorships, partnerships and other bodies corporate.

    "Services" : services applied for by the Customer in the Application and such other services as otherwise ordered by the Customer and agreed to be provided by HGC Global Communications from time to time.

    "Special Terms" : those special or supplementary terms and conditions (if any) specifically applicable to the relevant Services from time to time as stipulated or amended by HGC Global Communications.

    "Communications Authority" : has the meaning set out in the Telecommunications Ordinance (Cap 106) of Hong Kong.

  2. AGREEMENTThe Agreement between HGC Global Communications and the Customer is effective upon the acceptance by HGC Global Communications of the Application (either by the commencement of provision of the Services to the Customer, by HGC Global Communications taking any action in connection with or in preparation for (whether or not to the knowledge of the Customer) the provision of the Services or by other means as determined by HGC Global Communications and notified to the Customer from time to time). The Agreement shall continue in force (notwithstanding the expiry of the Minimum Subscription Period) until terminated in accordance with the terms and conditions of the Agreement.
  3. FEES AND CHARGESThe Customer agrees that:
    1. Should the Customer cancel the Services after the Agreement has come into effect but before the rendering and/or billing of any Services, the Customer shall, notwithstanding the cancellation, be liable for all costs, expenses and/or fees incurred by HGC Global Communications in connection with or in preparation for the provision of the Services to the Customer.
    2. Payment is due on the payment due date specified in HGC Global Communications' bill or, if no date is specified, on the date 14 days after the issue date of the bill by HGC Global Communications. The Customer shall pay the full amount of such bill (including without limitation all applicable taxes, tariffs, duties or impositions of a similar nature imposed by any government or other authority) without set off or deduction. If full payment has not been made by that date, HGC Global Communications may charge interest on all sums outstanding at the rate of 2% per month on a daily basis from the date the payment is due to the date full payment is received by HGC Global Communications and charge the Customer a collection agent fee and handling fee as HGC Global Communications shall deem fit.
    3. HGC Global Communications may bill the Customer for subscription or monthly Charges in advance on monthly or quarterly basis and for Charges (if any) in arrears on monthly basis. HGC Global Communications reserves the right to amend the billing period and to submit interim bills to the Customer. The connection Charge (if applicable) will be included in the first bill to the Customer.
    4. The Customer shall be liable for all Charges whether the Services in relation to such Charges were used by the Customer or by any other third party with or without the Customer's authority knowledge or consent. Unless otherwise expressly stated or decided by HGC Global Communications, pre-paid Charges are non-refundable.
    5. HGC Global Communications may vary the Charges (save for charges for IDD) and introduce new Charges at any time and in accordance with Clause 12(i) below.
    6. HGC Global Communications may require the Customer to provide a deposit as security for the Customer's payment of any sums due to HGC Global Communications and may at any time vary the amount of such deposit's amount at HGC Global Communications' discretion. HGC Global Communications may apply such deposit to reduce or pay any sums due to HGC Global Communications on whatsoever account at any time. The Customer shall fund up the deposit by paying an amount equals to the reduced amount into the Customer's account as may be required by HGC Global Communications from time to time. No interest shall accrue on any deposit held by HGC Global Communications​. Any deposit remaining following termination of the Agreement will be returnable to the Customer after deducting any such sums due to HGC Global Communications provided that the deposit is claimed by the Customer by notifying HGC Global Communications for a refund within 3 months from the date of service termination.
    7. HGC Global Communications reserves the right to apply a credit limit from time to time for Charges incurred by the Customer and to suspend access to the Services, in whole or part, if the limit is exceeded.
    8. HGC Global Communications may transfer or apply any credit balance of the Customer to settle any amount owed by the Customer to HGC Global Communications whether under the Agreement or any other arrangement between the Customer and HGC Global Communications. The Customer hereby authorises HGC Global Communications to make payment on his or her behalf out of such credit balance (if any) to set off any amount in any account owed by the Customer to HGC Global Communications from time to time. The Customer agrees that any credit or payment information held by HGC Global Communications about the Customer is held for the purpose of this paragraph.
    9. The Customer acknowledges that HGC Global Communications' authorised agent may bill the Customer on behalf of HGC Global Communications and such bill will be valid as if rendered by HGC Global Communications​ and that bill will not prejudice any right of HGC Global Communications to subsequently claim against the Customer.
    10. The Customer agrees that unless otherwise expressly provided no unused "free minutes/hours/talktime" (if any) as specified in the Application, tariff or service plan selected by the Customer (or otherwise allotted to the Customer) may be carried forward to the following month and that no credit or refund is available in respect of any time when all or part of the Services are inoperable, limited, suspended, or otherwise unavailable to the Customer.
    11. In case of disputes over any usage or other Charges, HGC Global Communications' decision based on its Services usage records and those of any third party who may assist HGC Global Communications​ to provide the Services shall be final and binding on the Customer.
    12. If any Charges stated in any bill is not queried within 15 days of the date of the bill then it will be deemed accepted by the Customer.
    13. After the expiry of the Minimum Subscription Period, save for the Service is terminated pursuant to Clause 5 below, the Customer agrees to continue to subscribe the Service and to pay the monthly charges based on the tariff price of that Service as published by HGC Global Communications in its website www.hgcbroadband.com from time to time after the Minimum Subscription Period.
  4. PROVISION OF SERVICES
    1. HGC Global Communications will use its reasonable efforts to provide the Services. However, HGC Global Communications may suspend the Services in whole or in part at any time without notice if:
      1. HGC Global Communications considers it necessary to safeguard provision of the Services or the integrity of the Networks; or
      2. the Networks or the Equipment fail or require modification or maintenance; or
      3. in HGC Global Communications' reasonable opinion, there is or has been unauthorised, unlawful or fraudulent use of the Services or the Customer's use of the Services or Equipment is causing or may potentially cause damage or interference to the Networks or Equipment; or
      4. it is necessary to comply with a direction or request of the Communications Authority or other competent authority; or
      5. the customer does not comply with any of the terms of the Agreement or in any circumstances where HGC Global Communications will be entitled to terminate the Agreement. The Customer shall remain liable for all Charges during the period of suspension unless, in HGC Global Communications' reasonable discretion, HGC Global Communications decides otherwise.
    2. HGC Global Communications may disconnect the Services in whole or in part, at any time without notice if the Customer does not comply with any of the terms of the Agreement or in any circumstances where HGC Global Communications will be entitled to terminate the Agreement. The Customer will remain liable for all Charges prior to such disconnection. HGC Global Communications reserves the right to charge for reconnection and require revised terms and conditions including terms of payment.
  5. TERMINATION OF AGREEMENT
    1. The Customer may terminate the Agreement in the following ways:
      1. During Minimum Subscription Period
        If the Customer has agreed to a Minimum Subscription Period, the Customer can end the Agreement during the Minimum Subscription Period, however the Customer must pay HGC Global Communications all the Charges the Customer owes including any Cancellation Fee.
      2. On 30 days notice if no Minimum Subscription Period
        If the Customer has not agreed to a Minimum Subscription Period, or the Minimum Subscription Period has expired, the Customer can end this Agreement at any time by giving 30 days' prior written notice to HGC Global Communications in accordance with the termination procedures and requirements specified in the Application.
    2. If the Customer has not agreed to a Minimum Subscription Period, or the Minimum Subscription Period has expired, HGC Global Communications can end the Agreement at any time by giving the Customer 30 days' written notice.
    3. HGC Global Communications may terminate the Agreement in whole or in part or any Services or any part thereof immediately, if in HGC Global Communications' opinion:
      1. The Customer has failed to pay HGC Global Communications any Charges due by the Customer to HGC Global Communications on the due date; or
      2. The Customer is in breach of any of the terms of the Agreement or fails to comply with any reasonable requirement of HGC Global Communications in relation to the use of the Networks or Services; or
      3. The Customer becomes insolvent or bankrupt or HGC Global Communications has reasonable cause to believe that the Customer is unable to pay the Charges; or
      4. There is any unauthorised modification, alteration or tampering with the Equipment used by the Customer in conjunction with the Services, including the copying of any electronic serial number or other information comprised therein; or
      5. There is fraud, misuse or unauthorised use of the Services by any person, regardless of whether the Customer consented to or had knowledge of such fraud, misuse or unauthorised use; or
      6. HGC Global Communications ceases to make the Networks (if applicable) or the Services or any part thereof available for any reason; or
      7. any of the information provided by the Customer under or pursuant to the Agreement is found to be false or HGC Global Communications has reasonable ground to believe that such information is false or inaccurate.
    4. If the Agreement is terminated by the Customer under Clause 5(a) or by HGC Global Communications under Clause 5(c) (other than under paragraph 5(c)(vi)) before the Minimum Subscription Period has expired, then the Customer shall pay HGC Global Communications the Cancellation Fee on termination.
    5. Where the Customer has subscribed for more than one Service or has more than one account with HGC Global Communications, HGC Global Communications shall have the right to forthwith terminate or temporarily disconnect the Services in whole or part if any Charges for any of the Services or under any of the Customer's accounts with HGC Global Communications remain unpaid after becoming due.
    6. Termination of the Agreement will not affect any rights or liabilities of the parties which have arisen prior to the date of termination.
  6. LIMITATION OF LIABILITY
    1. Subject to paragraphs below:
      1. HGC Global Communications shall not be liable to the Customer in the event that HGC Global Communications is unable to perform an obligation or provide the Services to the Customer because of any factor outside HGC Global Communications' control (including without limitation acts of God, industrial action, default or failure of a third party, governmental action), interruption of Services or HGC Global Communications' refusal to provide Services pursuant to the provisions of the Agreement.
      2. Unless otherwise specified in the Agreement, all conditions, warranties and representations implied by law in relation to the provision of the Equipment and the Services by HGC Global Communications are excluded.
      3. In no event will HGC Global Communications, its employees, agents or sub-contractors be liable for any loss incurred by or any damage howsoever caused to the Customer or any Person arising out of or in connection with the Agreement or any Services or Equipment provided or omitted to be provided under the Agreement, whether in contract, tort or otherwise and, whether direct or indirect, consequential, special or contingent, and whether foreseeable or not, including without limitation any financial loss or loss of business, profit, savings, revenue, data, goodwill or use of any equipment.
      4. Without limiting paragraphs (ii) and (iii) above, HGC Global Communications and other third party suppliers including without limitation any information provider shall not be under any liability whatsoever (whether in tort or contract or otherwise) to the Customer or to any Person for any cost, expense, loss, damage or compensation arising out of or in connection with any incorrect record, omission, transmission, communications, mixing or divulging of Messages or any destruction of Messages.
    2. Any claim by the Customer against HGC Global Communications arising out of the Agreement must be notified in writing to HGC Global Communications within one year of the incident giving rise to such claim failing which the Customer will be deemed to have waived the Customer's rights in respect of such claim.
    3. Nothing under this Clause 6 shall limit or exclude HGC Global Communications' liability which is not permitted to be limited or excluded under Hong Kong law.
    4. HGC Global Communications' employees, agents and sub-contractors shall have the benefit of the rights, exclusions and limitations of the provisions in this Clause 6 as if such provisions were expressly for their benefit. To the extent of this Clause 6, HGC Global Communications is entering into the Agreement not only on its own behalf, but also as agent and trustee for such employees, agents and sub-contractors.
  7. ALLOCATION OF NUMBERS
    The Customer will not acquire any rights in any numbering issued or assigned to the Customer including without limitation to Station A-call/private page telephone number or other telephone, mobile or personal number and HGC Global Communications reserves the right to modify, withdraw, change or reallocate such number, subject to contrary directions by the Communications Authority and any contrary terms contained in the Licence. HGC Global Communications will endeavour to give the Customer prior written notice as may be reasonable and practicable in the circumstances unless such modification, withdrawal, change or reallocation is due to termination or suspension of the Services in accordance with the Agreement.

  8. THE CUSTOMER'S RESPONSIBILITY
    The Customer agrees that:
    1. The Customer shall not use the Services for any improper, immoral, defamatory or unlawful purpose or for any unsolicited advertising messages or promotions nor allow others to do so.
    2. The Customer shall not use, or allow others to use, the Services for any purposes other than those agreed with HGC at the time of application for the Services.
    3. The Customer shall not resell, or allow others to resell, the Services in whatever manner.
    4. The Customer will not disclose to any Person any personal identification number or password or login ID issued by HGC Global Communications to the Customer or any other access method authorised by HGC Global Communications in writing from time to time, as the case may be, for use in conjunction with the Services. If the Customer becomes aware of any unauthorised access to the Services by any Person using the personal identification number given to the Customer, or if the Customer believes that the personal identification number given to the Customer has been lost or stolen, the Customer shall notify HGC Global Communications immediately. HGC Global Communications shall not be liable for any loss or damage the Customer sustains by reason of any such access to the Services or any such use of the Customer's personal identification number, login ID or password, as the case may be.
    5. The Customer shall pay all licence fees payable from time to time to the Hong Kong Government in connection with the Customer's use of the Services and/or Equipment (if applicable) to HGC Global Communications​ at the time(s) specified by HGC Global Communications.
    6. The Customer shall comply with Hong Kong laws, other applicable laws and the policies and instructions of HGC Global Communications relating to the Customer's use of the Services.
    7. At the time of application for the Services, the Customer shall supply to HGC Global Communications its correct and complete information (including without limitation name, address, telephone number, identity card number or business registration certificate number as may be required) and notify HGC Global Communications of any change or alteration to that information as soon as practicable.
    8. The Customer will not acquire any rights or interest in any information obtained through information services subscribed to by the Customer, and agrees that the Customer will not re-distribute or disseminate such information to any third party. The Customer further agrees that such information shall be for its own personal use only and that it shall not use the same either in whole or in part for any illegal or improper purpose.
    9. The Customer shall forthwith notify HGC Global Communications in writing in the event that the Customer changes, suspends or ceases to use any telephone, mobile or personal number (whether it is assigned by HGC Global Communications or not) which is registered with HGC Global Communications for the purpose of enabling HGC Global Communications to provide the Services. The Customer shall fully indemnify HGC Global Communications for all its costs, expenses, claims, demands, loss and damages suffered or incurred due to the Customer's failure to notify HGC Global Communications as required in this paragraph i.
  9. SUSPENSION OF SERVICES
    If the Customer wishes to request suspension of the Services for a temporary period, not less than 7 days' prior written notice to such effect duly signed by the Customer personally shall be given to HGC Global Communications. HGC Global Communications may in its absolute discretion either accept or reject such request. The Customer shall continue to be liable for the Charges incurred in accordance with the Agreement until the request is accepted and the Services are suspended by HGC Global Communications. HGC Global Communications may, upon the Customer's request but subject to HGC Global Communications' sole discretion and payment by the Customer of all outstanding charges, an administration fee in an amount fixed by HGC Global Communications from time to time and one month's monthly Charges in advance to reconnect the Services.
  10. PERSONAL INFORMATION
    The Customer acknowledges and agrees that all information supplied to HGC Global Communications in relation to the Agreement will be subject to the policies and practices of HGC Global Communications under the Personal Data (Privacy) Ordinance.
  11. NOTICE
    HGC Global Communications will consider the Customer has received information from HGC Global Communications if it is included in HGC Global Communications' website or if it is directly communicated to the Customer by phone, message, email or mail using the Customer's most recent contact details given to HGC Global Communications.​
  12. GENERAL PROVISIONS
    1. Unless otherwise stated in the Special Terms (if any), the Agreement is the complete and exclusive statement of the agreement between the Customer and HGC Global Communications​ in relation to the account(s) as specified in the relevant Application. The Agreement supersedes all understandings or prior agreements, whether oral or written, and all representations or other communications between the Customer and HGC Global Communications in relation to the accounts as specified in the relevant Application.
    2. The Customer shall not assign, transfer, convey, licence or otherwise dispose of any of the rights and obligations under the Agreement whether, wholly or partially unless with the prior written consent of HGC Global Communications.
    3. The Customer agrees to indemnify HGC Global Communications for all losses, damages or expenses incurred by HGC Global Communications in connection with the enforcement of the Agreement against the Customer.
    4. ​HGC Global Communications will not be bound to verify the authenticity or authority of a signature or mark purportedly of or on behalf of the Customer. Any authorised signatory chop, business chop, personal seal, signature or mark appearing on the Agreement shall be binding on the Customer and HGC Global Communications is irrevocably authorised to rely on any form, letter or document purportedly signed by or on behalf of the Customer.
    5. Any bill or written notice from HGC Global Communications to the Customer will be sent to the address or fax number shown on the Application or such other address or fax number or email address as the Customer may subsequently notify HGC Global Communications in writing and such bill or notice shall be deemed served/received by the Customer within 48 hours of posting or immediately upon faxing if the transmission report indicates that the fax transmission was successful or immediately upon sending the e-mail.
    6. No failure or delay on the part of HGC Global Communications to exercise any right, power or remedy under the Agreement shall operate as a waiver thereof nor shall any single or partial exercise by HGC Global Communications of any right, power or remedy. The rights, powers and remedies provided herein are cumulative and are not exclusive of any rights, powers or remedies by law.
    7. Any waiver, concession or extra time HGC Global Communications may allow the Customer is limited to the specific circumstances in which it has been given and it does not affect HGC Global Communications' rights under the Agreement in any other way.
    8. If a term or condition of the Agreement is prohibited or unenforceable by law, it shall be ineffective only to the extent of the prohibition or unenforceability. All other terms and conditions of the Agreement shall remain in full force and effect.
    9. HGC Global Communications reserves the right to vary, delete, amend or add to the terms and conditions of the Agreement from time to time. Subject to any Licence requirement or direction issued by the Communications Authority, HGC Global Communications will send notice of any variation, amendment, modification, deletion or addition of any terms and conditions to the Customer. If the variation, amendment, modification, deletion or addition will result in an increase in the Contract Service Charges or have a substantial and adverse impact on the service enjoyed by a substantial number of customers, HGC Global Communications will give not less than 30 days' prior notice in respect of any variation, amendment, modification, deletion or addition. In the event that the change will result in an increase in an Other Charges (save for charges for IDD), HGC Global Communications​ will inform the affected customers of the charge on its website or such other means as it considers appropriate not less than 30 days prior to efecting such change.Customer may terminate the contract by notice no more than 15 days prior to the change coming into effect without incurring any charges of any kind in respect of that termination (other than incidental costs), in the event that:
      1. there is any increase in the Contract Service Charges (save for charges that are no longer applicable to the Customer after Customer has installed or subscribed to the service such as service installation charges, deposit amount, prepayment amount or any waivable charges);
      2. there is an increase in the Other Charges which is obliged to incur for the continued use of the subscribed service by the Customer (save for charges for IDD) which is more than HK$30 or 30% of the amount of the monthly Contract Service Charges, whichever is higher; or
      3. if the Customer can demonstrate that the change to the contract terms will result in a substantial and adverse impact to the service that he/she has acquired.
    10. The General Terms are subject to the Special Terms (if any) and if there is any inconsistency between them, the Special Terms shall prevail to the extent of the inconsistency.
    11. The Agreement is governed by the laws of Hong Kong and the Customer submits to the non-exclusive jurisdiction of Hong Kong courts.
    12. The Agreement is available in both English and Chinese and both language versions shall have the same legal effect.

In addition to the General Terms and Conditions of HGC Global Communications, the Customer shall also observe and be bound by the following terms and conditions in relation to the provision of fixed network services by HGC Global Communications.

  1. DEFINITIONS
    Unless otherwise stated, words and expressions used in the following terms and conditions shall have the same meaning ascribed to them in the General Terms of HGC Global Communications.
  2. EQUIPMENT
    1. Unless otherwise stated, All Equipment are loaned by HGC Global Communications to the Customer for free use during the term of the Agreement and shall remain HGC Global Communications' property at all times and the Customer will not acquire any rights or title in them.
    2. The Customer shall not, nor permit any other person to alter, remove, add to, or otherwise interfere with the Equipment or any identifying marks or numbers on the Equipment.
    3. The Customer shall :
      1. provide suitable accommodation, utility services and environmental conditions for the Equipment;
      2. use and operate all Equipment in a proper manner;
      3. keep any Equipment on the Customer's premises safe, and shall be liable to HGC Global Communications for any loss or damage to the Equipment;
      4. notify HGC Global Communications as soon as reasonably practicable of any damage, fault, theft or loss of the Equipment; and
      5. allow HGC Global Communications employees, agents or sub-contractors to enter upon the Customer's premises for the purposes of inspecting, repairing, maintaining and/or removing the Equipment and shall provide safe access to and safe working conditions at the Customer's premises.
    4. In addition to the General Terms, HGC Global Communications may suspend or terminate the Agreement, in whole or in part, immediately upon written notice to the Customer if the Customer does not provide HGC Global Communications with the reasonable and safe access to the Customer's premises as required by the Agreement.
    5. Upon termination of the Agreement, the Customer shall:
      1. immediately cease to use the Equipment and the Services; and
      2. permit or procure permission for HGC Global Communications to remove any of HGC Global Communications' Equipment from the Customer's premises and to terminate the Services at any reasonable time.
  3. DIRECTORY INFORMATION
    1. The Customer is deemed to have consented to the inclusion of his name, address, business and telephone number(s) in HGC Global Communications' directory in any medium for providing directory enquiry services unless the Customer requests in writing that such information not be listed in HGC Global Communications' directory and directory enquiry database when making the Application or at any time thereafter.
    2. HGC Global Communications​ shall not be liable to the Customer or any other Person for loss or damage (whether direct or indirect) resulting from delay or failure to provide directory information services or a public emergency call service or in connection with number porting arrangements except to the extent required by law.

Hgc Cloud Services Agreement En

Last Update Date: 28 July 2015​

Service Terms and Conditions

  1. Service fee will be charged from the service activation date. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. Following the termination of the Sales Agreement, HGC Global Communications shall refund to customer any sum standing to the credit of customer’s account without interest less any sum due from customer to HGC Global Communications provided that a claim in writing must be made by customer to HGC Global Communications within three months after the date of termination.
  2. If after the signing of the Sales Agreement and before the expiration of the Minimum Subscription Period (also referred to as “Fixed Contract Period”) after the service agreement has been signed and, any of the service(s) subscribed by customer indicated on the Sales Agreement (the “Service”) is / are suspended / terminated or the quantity of any Service is reduced (“Cancelled Services”) (i) by customer for whatever reason; or (ii) by HGC Global Communications due to customer’s default, customer agrees to pay to HGC Global Communications an early termination charge of an amount equal to the sum of the aggregate of the monthly fee for the Cancelled Services for the remaining months of the Minimum Subscription Period, which shall be due and payable on the effective date of such cancellation or termination.
  3. Should customer request the services provisioning to be relocated to another location, customer shall give at least 30 days prior notice to HGC Global Communications by calling HGC Broadband Customer Services Hotline 1223 . If it is not feasible for HGC Global Communications to provide during Fixed Contract Period the service at the relocated address, customer must provide relevant address proof from Government or other public service provider. Upon HGC Global Communications’ confirmation, customer shall have the right to terminate the contract. Customer must pay to HGC Global Communications termination charges equal to the following amount: Waived installation charges incurred, the value of any gift that was given to customer (if applicable) and discounted monthly fee in pro rata basis, which shall all become due and payable on the effective date of such cancellation or termination.
  4. For service termination, customer can contact HGC Broadband Customer Services Hotline 1223 to request for the relevant termination form, and return a copy of the filled form at least one month prior to the termination date (but not longer than two months) according to the instruction stated on the termination form. Upon service termination, customer shall within 14 days (non-FTTH) / 30 days (FTTH) upon the issue date of the notification return the modem, access device and other devices. Otherwise, charges will be debited against customer’s credit card or bank account for possession of the devices.
  5. For service installation failure where the fault is not caused by customer, the prepaid service fee shall be refundable. For prepayment by cash, customer should receive the refund amount by cheque and for other prepayment methods, receive the refund amount according to customer’s prepayment method. The refund will be settled within 6 weeks except for special circumstances.
  6. Unless otherwise expressly stated or decided by HGC Global Communications, all prepaid service fees are non-refundable and non-transferrable.
  7. If broadband service is suspended due to customer’s overdue service fee, HGC Global Communications has the right to charge the service fee continuously during the suspension period.
  8. During the Minimum Subscription Period, customer agrees not to change the registered name specified on Sales Agreement, or vary the service to any service plan that has a lower monthly service charge, without HGC Global Communications' prior written consent.
  9. If customer opts for a service plan that comes with a premium, customer will receive a redemption notification upon successful registration or activation of service for premium collection during a designated period at a designated redemption centre. HGC Global Communications reserves the right to replace the premium with another one without prior notice. Customer acknowledges that the premium is not a product of HGC Global Communications. HGC Global Communications is not responsible for the warranty, complaints and claims relating to that premium.
  10. Customer shall follow the disconnection procedures set by HGC Global Communications by giving at least one month's written notice prior to the expiry of contract for the disconnection of the Service. Otherwise, HGC Global Communications will continue to provide the Service on a monthly basis automatically and to charge at the prevailing monthly fees (unless otherwise specified).
  11. The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
    1. The”4K Home Broadband Service Experience Guarantee Program” (the “Service Guarantee”) is only applicable to 4K Home Broadband Service subscribers who registered the Service Guarantee.
    2. The “Service Guarantee” guarantees that the subscriber shall enjoy smooth streaming of specific Letv Hong Kong video contents which are stored in HGC Global Communications’ data center with designated Letv models when connecting to HGC Global Communications’ 4K Home Broadband Service, which means no buffering or freezing time for 10 seconds or above per hour and no more than 10 buffering time per hour.
    3. Specific System Requirement for participating in the “Service Guarantee”: Official Hong Kong version of Letv X50 Air / Letv S40 Air or other designated Letv models authorized by Letv or other system as required by HGC Global Communications from time to time. The Letv is required to be connected to the designated HGC Global Communications Modem Ethernet port directly.
    4. Under circumstances listed below, HGC Global Communications shall not offer the Service Guarantee::
      1. Subscriber does not equip with the systems that meet the Specific System Requirement as set out in Clause 3 above. Other system requirements include but are not limited to the original setting of Letv, software, applications and their settings, and hardware equipments or cable.
      2. Subscriber does not turn off Broadband Phone or Broadband Television when connecting to the 4K Home Broadband Service. The Broadband transmission quality shall be affected by any usage of Broadband Phone or Broadband Television. Therefore, subscriber must switch off the aforesaid devices to ensure smooth streaming of video contents.
      3. Broadband service of the subscriber shall be affected by the software or applications installed in Letv by the subscriber or other related factors and that causes the failure in achieving the guaranteed standard.
      4. Periodic or emergency network maintenance or network upgrading works resulting in internet service suspension or lower transmission speed or other circumstances and situations that HGC Global Communications cannot reasonably foresee.
    5. Criteria for declaration of not meeting the Service Guarantee (the “Declaration”)
      1. Being a subscriber of the designated “4K Home Broadband Service” plan and has registered the “Service Guarantee”; and Having met the abovementioned Specific System Requirement.
    6. Procedures for Declaration:
      1. For subscriber who meets the Declaration criteria and considers that HGC Global Communications has failed to provide the guaranteed standard, please call HGC Broadband Customer Services Hotline 1223. HGC Global Communications customer service representative shall guide the subscriber to conduct a preliminary test for the network over the phone.
      If HGC Global Communications customer service representative identifies that the failure of HGC Global Communications in providing the guaranteed standard was caused by potential network problems, HGC Global Communications will send a technician to conduct an onsite test for the subscriber.
    7. Definition of “Affected day”
      1. Number of days counted from the date that HGC Global Communications customer service representative replied and confirmed the Declaration by the subscriber to the date that service resumed normal. It includes two periods of time:
        1. Period waiting for maintenance (starting from the date that the Declaration was replied and confirmed to the subscriber until one day before the onsite test date); and
        2. Maintenance period after onsite test (starting from the date of onsite test until the day that maintenance job completed).
      2. Under circumstances listed below, when HGC Global Communications confirmed that the service failed to achieve the guaranteed standard and calculate the amount of compensation, “Period waiting for maintenance” shall be limited to a maximum of two days:
        1. Subscriber does not accept HGC Global Communications' arrangement of onsite testing.
        2. Onsite testing by HGC Global Communications technician could not be arranged within two days due to restrictions of management office of the premises.
        3. HGC Global Communications is unable to conduct onsite testing as scheduled due to any unforeseeable and uncontrollable circumstances.
        4. HGC Global Communications technician is unable to contact the subscriber at the time scheduled for on-site testing.
    8. Testing Method and Compensation Principles
      1. HGC Global Communications technician shall visit and conduct onsite testing at subscriber's premises according to the appointed time schedule. However, HGC Global Communications shall not conduct any inspection or system settings of subscriber's television.
      2. Technician of HGC Global Communications shall be equipped with the CAT5-E or fiber cable and specific model of device to access to the internet through HGC Global Communications Modem Ethernet port, and show the network testing result to subscriber on the spot.
      Based on the onsite testing result, HGC Global Communications shall determine whether its broadband service achieved the standard of the Service Guarantee and whether the procedures for compensation can be proceeded with. HGC Global Communications reserves the final decision. If the onsite test result indicates that HGC Global Communications has achieved the standard guaranteed under the “Service Guarantee” program or if, after investigation, the problem is found to have been caused by the subscriber (such as subscriber's failure to equip with the system that meets the Specific System Requirement), HGC Global Communications shall levy an onsite inspection charge of HK$150 on the subscriber.
    9. Compensation calculation
      1. According to the results of onsite test, if the broadband services provided by HGC Global Communications to subscriber fail to achieve the standard of “Service Guarantee”, HGC Global Communications shall compensate the subscriber with amount which equals to twice of the service fee charged for the number of “Affected day” calculated on a pro-rata basis. (Compensation amount = [(Service charge of that billing cycle/no. of day for that billing cycle) x “Affected day”] x 2)
      Compensation amount shall not exceed the monthly service fee of that billing cycle of the account payable for the subscriber, and hence compensation will not be applicable to any month with free service fee offered by HGC Global Communications.
    10. HGC Global Communications provides the “Service Guarantee” subject to its terms and conditions which may be revised from time to time without prior notice. HGC Global Communications reserves the final decision and all rights to revise the testing standards and compensation principle and to cancel the “Service Guarantee” program anytime.
    1. The ”myTV SUPER Service Experience Guarantee Program” (the “Service Guarantee”) is only applicable to customers who registered and installed “Home Entertainment Super Pack” successfully.
    2. The “Service Guarantee” guarantees that subscriber shall enjoy smooth streaming of specific myTV SUPER video contents which are stored in HGC Global Communications’ data center with designated myTV SUPER Box when connecting to HGC’s Home Broadband Service, which means no buffering or freezing time for 10 seconds or above per hour and no more than 10 buffering time per hour.
    3. Specific System Requirements for participating in the “Service Guarantee”: Official Hong Kong version of myTV SUPER Box authorized by MyTV Super Limited​ or other systems as required by HGC Global Communications from time to time. The myTV SUPER Box is required to be connected to the designated HGC Global Communications Modem Ethernet port directly. The original setting of myTV SUPER Box, software, applications and their settings, and hardware equipments or cable should be in place.
    4. The minimum bandwidth requirement of the “Service Guarantee”is 100Mbps or above (“Minimum Bandwidth Requirement”). If subscriber moves to a new premises which cannot meet the Minimum Bandwidth Requirement, the experience of the Service may be affected and the “Service Guarantee” will not be applicable. However, subscriber is still required to pay the subscription fee for the remaining months of the Minimum Subscription Period if the fixed contract period has not expired.
    5. HGC Global Communications shall not offer the Service Guarantee under circumstances listed below:
      1. Subscriber does not equip with the systems that meet the Specific System Requirements as set out in Clause 3 above.
      2. Subscriber does not turn off Broadband Phone or Broadband Television when connecting to the Home Broadband Service. The Broadband transmission quality shall be affected by any usage of Broadband Phone or Broadband Television. Therefore, subscriber must switch off the aforesaid devices to ensure smooth streaming of video contents.
      3. Broadband service of the subscriber shall be affected by the software or applications installed by the subscriber in myTV SUPER Box or by the signal delay/ fault/other related factors in the system for the provision of my TV SUPER service, which cause the failure in achieving the guaranteed standard.
      4. Periodic or emergency network maintenance or network upgrading works resulting in internet service suspension or lower transmission speed or other circumstances and situations that HGC Global Communications cannot reasonably foresee or control.
    6. Criteria for declaration of not meeting the Service Guarantee (the “Declaration”)
      1. Being a subscriber of the “Home Entertainment Super Pack” or has registered the “Service Guarantee”; and
      2. Having met the abovementioned Specific System Requirements.
    7. Procedures for Declaration:
      1. For subscriber who meets the Declaration criteria and considers that HGC Global Communications has failed to provide the guaranteed standard, please call HGC Broadband Customer Services Hotline 1223. HGC Global Communications customer service representative shall guide the subscriber to conduct a preliminary test for the network over the phone.
      2. If HGC Global Communications customer service representative identifies that the failure of HGC Global Communications in providing the guaranteed standard was caused by potential network problems, HGC Global Communications will send a technician to conduct an onsite test for the subscriber.
    8. After expiry or termination of HGC Broadband Service, customer can contact the customer service representative directly at myTV SUPER customer service hotline 2399 9666 for enquiries relating to maintenance of myTV SUPER service or its related devices (including myTV SUPER TV Box, remote control, HDMI cable and power adaptor).
    9. Definition of “Affected day”
      1. Number of days counted from the date that HGC Global Communications customer service representative replied and confirmed the Declaration by the subscriber to the date that service resumed normal. It includes two periods of time:
        1. Period waiting for maintenance (starting from the date that the Declaration was replied and confirmed to the subscriber until one day before the onsite test date); and
        2. Maintenance period after onsite test (starting from the date of onsite test until the day that maintenance job completed).
      2. Under circumstances listed below, when HGC Global Communications confirmed that the service failed to achieve the guaranteed standard and calculate the amount of compensation, “Period waiting for maintenance” shall be limited to a maximum of two days:
        1. Subscriber does not accept HGC Global Communications' arrangement of onsite testing.
        2. Onsite testing by HGC Global Communications technician could not be arranged within two days due to restrictions of management office of the premises.
        3. HGC Global Communications is unable to conduct onsite testing as scheduled due to any unforeseeable and uncontrollable circumstances.
        4. HGC Global Communications technician is unable to contact the subscriber at the time scheduled for on-site testing.
    10. Testing Method and Compensation Principles
      1. HGC Global Communications technician shall visit and conduct onsite testing at subscriber's premises according to the appointed schedule. However, HGC Global Communications shall not conduct any inspection or system settings of subscriber's television.
      2. Technician of HGC Global Communications shall be equipped with the CAT5-E or fiber cable and specific model of device to access to the internet through HGC Global Communications Modem Ethernet port, and show the network testing result to subscriber on the spot.
      3. Based on the onsite testing result, HGC Global Communications shall determine whether its broadband service achieved the standard of the Service Guarantee and whether the procedures for compensation can be proceeded with. HGC Global Communications reserves the right of final decision. If the onsite test result indicates that HGC Global Communications has achieved the standard guarantee under the “Service Guarantee” program or if, after investigation, the problem is found to have been caused by the subscriber (such as subscriber’s failure to equip with the system that meets the Specific System Requirements), HGC Global Communications shall levy an onsite inspection charge of HK$150 on the subscriber.
    11. Compensation calculation
      1. According to the results of onsite test, if the broadband services provided by HGC Global Communications to subscriber fail to achieve the standard of “Service Guarantee”, HGC Global Communications shall compensate the subscriber with an amount equal to twice of the service fee charged for the number of “Affected day” calculated on a pro-rata basis. (Compensation amount = [(Service charge of that billing cycle/no. of day for that billing cycle) x “Affected day”] x 2)
      2. Compensation amount shall not exceed the monthly service fee of that billing cycle of the account payable for the subscriber, and hence compensation will not be applicable to any month with free service fee offered by HGC Global Communications.
    12. HGC Global Communications provides the “Service Guarantee” subject to its terms and conditions which may be revised from time to time without prior notice. HGC Global Communications reserves the right of final decision and all rights to revise the testing standards and compensation principle and to cancel the “Service Guarantee” program anytime.​
    1. Customer shall provide suitable environmental conditions which permit HGC Global Communications to connect its networks to the installation address, the suitability of which shall be determined by HGC Global Communications at its absolute discretion.
    2. As part of the installation, HGC Global Communications shall install a Broadband Modem to connect the installation address to its networks for customer's use. Upon customer's request for change of service address due to relocation, change of bandwidth, change of service provisioning for any reasons, termination of the service agreement or any service due to any other reasons, customer shall return the Broadband Modem in good condition to the designated location as listed on HGC Global Communications' reminder notice or service termination notice or other location designated by HGC Global Communications. In the event that
      1. customer does not agree to return the Broadband Modem,
      2. customer fails to return the Broadband Modem as directed by HGC Global Communications, or
      3. there is any loss or damage to the Broadband Modem for whatever reason, customer agrees to pay HK$500 (Non-FTTH)/ HK$1,500 (FTTH) to HGC Global Communications as liquidated damages. In case of any damage or loss to the Power Adaptor, customer is required to pay HK$100 to HGC Global Communications as compensation for such damage or loss. The said liquidated damages will be directly debited from customer’s account, bank account or credit card without further notice.
    3. Minimum system requirement for Home Broadband Service:
      1. Non FTTH - Intel 1.6GHz CPU, 512MB system memory, Windows XP/Vista/7 and 100M Ethernet card;
      2. FTTH - Intel Core2 Duo P8800 CPU, 2GB system memory, Windows XP/ Vista/ 7, 64GB SATA II SSD (speed for writing and reading > 200MB/s), 1000M Ethernet Card; or other system requirements as recommended by HGC Global Communications from time to time.
    4. Customer should make available a Windows Installation CD-ROM at time of service installation if the Windows is in Win98/ ME version.
    5. Customer is entitled to a set of Login ID and password of free email account upon successful installation of Home Broadband Service. A free email account with minimum capacity of 10MB (depending on the service plan subscribed ) will be given to each account upon subscription.​
    6. The regular installation charge of Home Broadband Service is HK$680 (Non-FTTH)/HK$1,500 (FTTH).
    7. Customer shall pay to HGC Global Communications a relocation charge (internal) of HK$680 (Non-FTTH)/HK$1,500 (FTTH) for the service relocation as requested to be effected within the same service address as registered.
    8. Subject to the network coverage of HGC Global Communications, customer agrees to pay a relocation charge (external) of HK$680 (Non-FTTH)/HK$1,500 (FTTH) to HGC Global Communications for the service relocation as requested to effected as from one service address as registered to another service address. For any customer who is having a service contract with HGC Global Communications, such relocation charge (external) can be waived for one time. The relocation charge waiving as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee (which shall be subject to the cost, complexity, workload and resources availability for the work required). If the relocation is effected during the Minimum Subscription Period and HGC Global Communications can only provide a lower bandwidth at the new service address than the bandwidth as provided under the original service plan, the customer shall still be required to continue paying the charges under the original service plan for the remaining term of the service contract. If HGC Global Communications can only provide a higher bandwidth at the new service address than the bandwidth as provided under the original service plan, the customer shall be required to subscribe for the higher bandwidth service and pay for such higher bandwidth service accordingly at the prevailing service fee for the remaining term of the service contract.
    9. Customer agrees to pay HK$150 to HGC Global Communications for all on-site inspection, save and except for those cases where the fault is caused by HGC Global Communications.
    10. If installation fee has been waived upon signing of the Sales Agreement, HGC Global Communications reserves the right to charge the installation fee of HK$680 (Non-FTTH)/HK$1,500 (FTTH) due to the occurrence of the following situations for whatever reasons:
      1. it comes to HGC Global Communications’ knowledge that customer has terminated HGC Broadband Service previously installed at the same service location within 30 days prior to the signing of this Sales Agreement or the installation service; or
      2. termination of HGC Broadband Service within 180 days after signing of this Sales Agreement or the completion of the installation service.
  1. This “Speed Guarantee” program only applies to subscribers who have registered this program. This program guarantees that the subscribers shall enjoy at least 80% of local uploading and downloading speed as entitled under the specific service plans used by the respective subscribers by connecting to a designated speed test server appointed by HGC Global Communications under 99.9% circumstances, which means
    1. Subscribers who registered the “Speed Guarantee” program of HGC Global Communications while using specific 200Mbps service plan by connecting to a designated speed test server appointed by HGC Global Communications shall be guaranteed to enjoy at least 160Mbps local uploading/downloading transmission speed under 99.9% circumstances;
    2. Subscribers who registered the “Speed Guarantee” program of HGC Global Communications while using specific 100Mbps service plan by connecting to a designated speed test server appointed by HGC Global Communications shall be guaranteed to enjoy at least 80Mbps local uploading/downloading transmission speed under 99.9% circumstances;
    3. Subscribers who registered the “Speed Guarantee” program of HGC Global Communications while using specific 50Mbps service plan by connecting to a designated speed test server appointed by HGC Global Communications shall be guaranteed to enjoy at least 40Mbps local uploading/downloading transmission speed under 99.9% circumstances.
  2. “Speed Guarantee” program shall only cover the use of CAT5-E (for non-FTTH plans) or fiber (for FTTH plans) cable laying fiber-optic backbone provided by HGC Global Communications that connect from the Modem Ethernet port (not including wireless access) at subscriber’s premises to the speed test server of a designated speed test website specified by HGC Global Communications; other websites of HGC Global Communications or other third party’s local or overseas websites are not included.​​
  3. Minimum System Requirement for participating “Speed Guarantee” program:
    1. Non FTTH - Intel 1.6GHz CPU, 512MB system memory, Windows XP/ Vista/ 7 and 100M Ethernet card;
    2. FTTH - Intel Core2 Duo P8800 CPU, 2GB system memory, Windows XP/ Vista/ 7, 64GB SATA II SSD (speed for writing and reading > 200MB/s), 1000M Ethernet Card; or other system requirements as recommended by HGC Global Communications from time to time.
  4. Under circumstances listed below, HGC Global Communications shall not offer the guarantee listed above:
    1. Subscriber is not equipped with computer system that meets the Minimum System Requirement. (Recommended computer system requirements, including but not limited to computer performance, software, applications and their settings, and hardware equipment, including network cards or cable)
    2. Broadband service of the subscriber has been affected by the computer software installed by the subscriber or other related factors, which are the causes of failure to achieve the guaranteed speed.
    3. Periodic or emergent network maintenance or the network upgrading works resulting in internet service suspension or lower transmission speed or other circumstances and situations that HGC Global Communications cannot reasonably foresee.
  5. The Broadband transmission speed shall be affected by any usage of Broadband Phone or Broadband Television. Therefore, subscriber must switch off the Broadband Phone or Broadband Television to ensure the accuracy of speed transmission when conducting the speed test.
  6. Criteria for Declaration of Low Transmission Speed
    1. Subscriber must use the designated Home Broadband plan of 200Mbps, 100Mbps or 50Mbps with registration of “Speed Guarantee” Program.
    2. Subscriber must be equipped with abovementioned Minimum System Requirement for “Speed Guarantee” program of HGC Global Communications.
  7. Procedures for Declaration of Low Transmission Speed
    1. For subscriber who complies with the conditions of declaration criteria, if subscriber considers that HGC Global Communications has failed to provide the guaranteed transmission speed, please call HGC Broadband Customer Services Hotline 1223. Customer service representative of HGC Global Communications shall conduct a preliminary transmission speed test for the network over the phone.
    2. HGC Global Communications' customer service representative confirms that the failure of HGC Global Communications in providing the guaranteed transmission speed is identified as being caused by potential network problem, a technician will be sent to conduct an onsite speed test for the subscriber.
  8. Definition of “Affected day”
    1. Number of days is counted from the date that HGC Global Communications’ customer service representative replies and confirms the declaration by the subscriber to the date that the service has resumed normal. It includes two periods of time:
      1. Waiting for maintenance period (starting from the date that the declaration was replied and confirmed to the subscriber until one day before the onsite speed test date); and
      2. Maintenance period after onsite speed test (starting from the date of onsite speed test until the day of completion of the maintenance job).
    2. Under circumstances listed below, when HGC Global Communications confirms that the service has failed to achieve the guaranteed transmission speed and calculates the amount of compensation, “Waiting for maintenance period” shall be limited to a maximum of two days:
      1. Subscriber does not accept HGC Global Communications' arrangement of onsite testing.
      2. Onsite testing by HGC Global Communications' technician could not be arranged within two days after reporting due to the restriction imposed by the management office of the premises.
      3. HGC Global Communications is unable to conduct onsite testing as scheduled due to any unforeseeable and uncontrollable circumstances.
      4. HGC Global Communications' technician is unable to contact the subscriber at the time scheduled for onsite testing.
  9. Testing Method and Compensation Principles
    1. HGC Global Communications' technician shall visit and conduct onsite testing at subscriber’s premises according to the time scheduled. However, HGC Global Communications shall not conduct any inspection or system settings for subscriber’s computer.
    2. HGC Global Communications' technician shall be equipped with the CAT5-E or fiber cable and specific model of PC to access to internet service through Modem Ethernet port of subscriber, and show the transmission speed to subscriber on the spot.​
    3. Whether the broadband service offered by HGC Global Communications has achieved the standard of the program shall be based on the onsite speed test result. Such result determines whether the compensation can be proceeded or not, and HGC Global Communications reserves the right to make the final decision. If the onsite test result achieves the transmission speed guaranteed by HGC Global Communications under the "Speed Guarantee" program or if, after investigation, the problem is found to be caused by the subscriber (including but are not limited to the situation where the subscriber is not equipped with computer system which meets the Minimum System Requirement for HGC Global Communications' "Speed Guarantee" program), HGC Global Communications shall levy an onsite inspection charge of HK$150 on the subscriber.
  10. Compensation calculation
    1. If the results of the onsite speed test show that the broadband services provided by HGC Global Communications to subscriber has failed to achieve the standard of "Speed Guarantee" program, HGC Global Communications shall compensate the subscriber with an amount equal to twice of the service fee charged for the number of "Affected day" calculated on a pro-rata basis. (Compensation amount = [(Service charge of that billing cycle/no. of day for that billing cycle) x "Affected day"] x 2)
    2. Compensation amount shall not exceed the monthly service fee of that billing cycle of the account payable to the subscriber. Therefore, compensation will not be applicable to any free month offered by HGC Global Communications.
  11. HGC Global Communications provides the "Speed Guarantee" program subject to its terms and conditions which may be revised from time to time without prior notice. HGC Global Communications reserves the right to make the final decision, to revise the testing standards and compensation principle, and to cancel the "Speed Guarantee" program at anytime.
  1. Customer shall provide suitable environmental conditions which permits HGC Global Communications to connect its networks to the installation address, the suitability of which shall be determined by HGC Global Communications at its absolute discretion.
  2. Customer acknowledges that HGC Global Communications will provide the Broadband Modem for the provision of service. Customer should connect the Broadband Modem to PC and the Services will be activated after the receipt of the Broadband Modem. Upon customer's request for change of service address due to relocation, change of bandwidth, change of service provisioning due to any reasons, termination of the service agreement, or termination of service due to any other reasons, customer shall return the Broadband Modem in good condition to the designated location as listed on HGC Global Communications' service termination notice or other location designated by HGC Global Communications. In the event that
    1. customer does not agree to return the Broadband Modem,
    2. customer fails to return the Broadband Modem as directed by HGC Global Communications, or
    3. there is any loss or damage to the Broadband Modem for whatever reason, customer agrees to pay HK$1,200 to HGC Global Communications as a liquidated damage. In case of any damage or loss for the Power Adaptor, customer is required to pay HK$350 to HGC Global Communications as compensation for such damage or loss.
  3. Minimum system requirement for HGC Global Communications PowerCom Broadband Service: Intel 1.6GHz CPU, 512MB system memory, Windows 2000/ XP and 100M Ethernet card or other system requirements as recommended by HGC Global Communicationsfrom time to time.
  4. Customer agrees to pay a service inspection fee of HK$150 to HGC Global Communications for each on-site inspection, save and except for those cases where the fault is caused by HGC Global Communications.
  5. Customer is entitled to a set of Login ID and password of free email account upon successful installation of Home Broadband Service. A free email account with minimum capacity of 10MB (depending on the service plan subscribed ) will be given to each account upon subscription.​
  6. HGC Global Communications provides 1.5/10Mbps bandwidth of Powercom broadband service in designated buildings. 1.5Mbps bandwidth of service supports up to local 1.5Mbps downloading speed and 640Kbps uploading speed. 10Mbps bandwidth of service supports up to local 10Mbps downloading speed and 1Mbps uploading speed. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications​ network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. Due to common use of electrical transmission network signal for homeplug and PowerCom Broadband, users are highly advised to apply either homeplug or PowerCom Broadband in the same residential unit; otherwise the transmission speed will be affected or disconnection will be occurred. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call 3PowerCom Broadband Service Hotline 2189 9388.
  1. Customer authorizes HGC Global Communications to pursue customer's request for Operator Number Portability, and to disconnect the service(s) provided by customer's existing telephone service provider.
  2. This offer is applicable to HGC Global Communications Limited(HGC Global Communications ) designated building only.
  3. The bill cycle of the Plan is 3 months and the monthly service fee is billed in advance.
  4. In order to enjoy the above offer, Customer is required to subscribe to the Service within the aforesaid period, and completed the installation within 6 months from the date of agreement signed.
  5. Customer acknowledges that this Agreement may cover the provision to customer of voice line service, IDD service and other services. Customer acknowledges that where all or any of the services applied for above are not yet available, the service(s) not immediately available will be provided to customer on the terms prevailing on the commencement of such service(s). However, this will not affect the provision of any other services which can be made immediately available.
  6. In the event of termination of the Service prior to the expiry of the Minimum subscription Period caused (i) by the subscriber for whatever reason; or (ii) by HGC Global Communications due to subscriber's fault or breach of the relevant terms and conditions, subscriber agrees to pay to HGC Global Communications an early termination charge which equals to the aggregate of the monthly fee for the monthly fee for the Service and other value-added services (if any) for the remaining months of the Minimum Subscription Period.
  7. Customer shall follow the disconnection procedures set by HGC Global Communications and shall give at least one month's written notice or contact HGC Broadband Customer Services Hotline 1223 prior to the Residential Telephone Line contract expiry date for any disconnection of the Service. Otherwise, the Service will be renewed on a monthly basis automatically and the standard monthly fees at $98* (not include Free VAS package or IDD 0080 service) will apply.
  8. The regular installation charge of Residential Telephone Line Service is HK$475. HGC Global Communications reserves the right to charge the installation fee of $475 due to customer has terminated HGC Telephone Line Service previously installed at the same service location within 30 days prior to the signing of this Sales Agreement or the installation service; or termination of HGC Telephone Line Service within 180 days after signing of this Sales Agreement or the completion of the installation service.
  9. The installation and the service provision of the Residential Telephone Line Service may be adversely affected by the related technical, circumstantial and other external factors.
  10. Customer agrees to pay HK$200 to HGC Global Communications for any type of on-site repair service, except for those cases where the fault is caused by HGC Global Communications.
  11. Customer agrees to pay a relocation charge of HK$200 to HGC Global Communications for the relocation of service within the customer premises.
  12. Subject to the network coverage of HGC Global Communications, customer agrees to pay a relocation charge of HK$300 to HGC Global Communications for the service relocation of Residential Telephone Line to another service address. For customers who are having a service contract with HGC Global Communications, the relocation charge can be waived for one time. The relocation charge waiving as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee (which shall be subject to the cost, complexity, workload and resources availability for the work required).
  13. The General and Special Terms and Conditions for HGC Global Communications Services, and the Residential Telephone Line's / VoIP's Terms and Conditions are applied to above offers. For the details of the Residential Telephone Line Service, please visit https://www.hgcbroadband.com/en/phone-idd/phone-idd.
  14. This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice. For details, please refer to the sales agreement. HGC Global Communications​ reserves the right to vary the terms and conditions of service without prior notice and shall have the final decision in terms of any dispute.
  1. Customer acknowledges and agrees that HGC Global Communications disclaims any liability for
    1. any damage to or loss of data, software and/or hardware installed in customer’s computer or other equipment, and​
    2. any claim from customer or any third party for any direct or indirect loss and all relevant claims.​
  2. For other special terms and conditions relating to the Residential VoIP Service, please refer to the "Special Terms and Conditions for HGC Global Communications Broadband Phone Service".
  3. Customer understands that to enable the use of VoIP service, broadband service must be connected. HGC Global Communications shall provide a Broadband Phone Access Device to customer. For service provisioning, customer / HGC Global Communications should connect the Broadband Phone Access Device to a computer and the service will be activated after the receipt of the Broadband Phone Access Device. Upon termination of the service agreement or change of service, customer shall return the Broadband Phone Access Device to HGC Global Communications in good condition. In the event that
    1. customer does not agree to return the Broadband Phone Access Device;
    2. customer fails to return the Broadband Phone Access Device as directed by HGC Global Communications in the service termination notice, or
    3. there is any loss or damage to the Broadband Phone Access Device for whatever reason, customer shall be liable to HGC Global Communications​ for a fixed liquidated damage of HK$1,200. The said liquidated damages will be directly debited from customer’s account, bank account or credit card without further notice.​
  1. Residential Telephone Line Value-added Services ("VAS") includes Call Waiting + Call Forwarding + Remote Call Forwarding + Do-not-disturb + Appointment Service + Abbreviated Dialing + Conference Calling + Caller Number Display + Duplex Ringing + Block-the-blocker.
  2. VAS is not applicable to the Secondary Number of Duplex Ringing except for the VAS function "Caller Number Display".
  3. By subscribing to special offer which entitles to VAS during the minimum contract period, customer shall give one month prior notice to HGC Global Communications to terminate the VAS package before expiry of the minimum contract period if that is not required afterwards, otherwise the standard monthly fee shall automatically be charged after expiry of the minimum contract period.

1. “Line for four” broadband service offered by HGC Global Communications Limited ("HGC Global Communications ") at selected buildings provides a local maximum upload speed of 1Gbps and maximum download speed of 2.2Gbps (by the 1st and 2nd passive optical network modem ports of up to 100Mbps each and the 3rd and 4th passive optical network modem ports of up to 1Gbps each). The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premise and the first piece of HGC Global Communications ’ network equipment, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure, usage levels, site traffic loading, type of content being accessed and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.

2. Offer is valid until 30 September 2019 and only applicable to new Customers at selected buildings and successfully installed the HGC Broadband Service. The Minimum Subscription Period is 24 months as the case may be. The Service’s offer is valid for 6 months from the signing of this contract (except myTV SUPER Service Plan). The service installation should be completed and the Service should be activated within the said 6 months; otherwise HGC Global Communications reserves the rights to change or cancel the special offer.

3. The myTV SUPER service includes Basic Pack, TVB Premium SVOD, Premium Basic Pack and one myTV SUPER “Multi-view Service” (Pair with myTV SUPER App or Web for use). The service installation address of both the HGC Broadband Service and myTV SUPER service must be the same. Upon the expiry of the 24 months myTV SUPER service, HGC Global Communications will continue to provide you with myTV SUPER service on a monthly basis at the monthly rate $98 for the applicable plan of myTV SUPER service. You may terminate such monthly service by giving HGC Global Communications one month's written notice. myTV SUPER is only applicable to myTV SUPER box, compatible device and designated mobile operating system. Please visit www.mytvsuper.com/en/basic_requirement for details. myTV SUPER service is provided by MyTV Super Limited subject to the terms and conditions in "myTV SUPER Terms of Service". Please visit www.mytvsuper.com for details.

4. If customer relocates and requests for change of address, bandwidth, service provisioning for whatever reason, terminates the sales agreement or the service due to any other reasons, customer is required to return the broadband modem, power adaptor, myTV SUPER’s related devices (include myTV SUPER Box, remote control or power adaptor) to the designated location listed on HGC Global Communications’ service termination form or other location designed by HGC Global Communications.

5. Each WiFi service location provides one or more WiFi hotspots. WiFi is applicable to designated WiFi service locations and hotspots. Number of WiFi service locations and hotspots quoted is based on service provider’s information. Each WiFi service location may include different numbers of hotspots. When the WiFi signal is weak or unavailable, service may automatically be accessed by mobile data and mobile data charge will incur based on user’s mobile service monthly tariff plan.

6. 《Wi-Fi 360》 Service Plan (the”Service”) support 100Mbps or above and selected service provision method of Home Broadband service. The minimum subscription period is 30-months., the Service will include unlimited usage of 《hgc on air》service and HGC shall install the relevant equipment to connect the Wi-Fi networks for Customer's use. The Service will be activated after confirmation of completion of installation by Customer. Customer shall need a device with Wi-Fi capability (IEEE 802.11 ac/n/a 5 GHz / IEEE 802.11 b/g/n 2.4 GHz) to access the Internet via Home Wi-Fi wireless connection with the modems. Otherwise HGC Global Communications Ltd does not guarantee the provisioning of Home Wi-Fi service.

The actual indoor coverage and speed performance of the Wi-Fi connection provided by the Service will be affected by such factors included the infrastructure in the installation address, decoration materials, devices, software, interference signals and bandwidth to overseas sites.

7. The installation fee as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee.

8. The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.

9. The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.

10. HGC Global Communications Limited (“HGC Global Communications”) shall have the final decision in terms of any dispute. For details, please enquire our salesmen or visit www.hgcbroadband.com/en/pages/terms-conditions.

1. HGC Global Communications Limited ("HGC Global Communications ") provides residential broadband service in designated buildings for up to local upload/download speed 100Mbps/ 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Service Hotline 1223.

2. Offer is valid until 30 September 2019 and only applicable to new Customers at selected buildings and successfully installed the HGC Broadband Service. The Minimum Subscription Period is 24 months. The Service’s offer is valid for 6 months from the signing of this contract (except myTV SUPER Service Plan). The service installation should be completed and the Service should be activated within the said 6 months; otherwise HGC Global Communications Limited reserves the rights to change or cancel the special offer.

3. HGC Global Communications Limited and its employees and agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents of such devices and accessories and pay for all the related costs (where applicable). Please contact the said parties if you have any queries by referring to the packaging. The photos shown are for reference only.

4. The myTV SUPER service includes Basic Pack, TVB Premium SVOD, Premium Basic Pack and one myTV SUPER “Multi-view Service” (Pair with myTV SUPER App or Web for use). The service installation address of both the HGC Broadband Service and myTV SUPER service must be the same. myTV SUPER is only applicable to myTV SUPER box, compatible device and designated mobile operating system. Please visit www.mytvsuper.com/en/basic_requirement. myTV SUPER service is provided by MyTV Super Limited subject to the terms and conditions in "myTV SUPER Terms of Service". Please visit www.mytvsuper.com for details.

5. If customer relocates and requests for change of address, bandwidth, service provisioning for whatever reason, terminates the sales agreement or the service due to any other reasons, customer is required to return the broadband modem, power adaptor (collectively referred to as “Devices”) to the designated location listed on HGC Global Communications’ service termination form or other location designed by HGC Global Communications.

6. Each WiFi service location provides one or more WiFi hotspots. WiFi is applicable to designated WiFi service locations and hotspots. Number of WiFi service locations and hotspots quoted is based on service provider’s information. Each WiFi service location may include different numbers of hotspots. When the WiFi signal is weak or unavailable, service may automatically be accessed by mobile data and mobile data charge will incur based on user’s monthly tariff plan.

7. The installation fee as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee.

8. 《Wi-Fi 360》 Service Plan (the ”Service”) support 100Mbps or above and selected service provision method of Home Broadband service. The minimum subscription period is 24-months., the Service will include unlimited usage of 《hgc on air》service and HGC shall install the relevant equipment to connect the Wi-Fi networks for Customer's use. The Service will be activated after confirmation of completion of installation by Customer. Customer shall need a device with Wi-Fi capability (IEEE 802.11 ac/n/a 5 GHz / IEEE 802.11 b/g/n 2.4 GHz) to access the Internet via Home Wi-Fi wireless connection with the modems. Otherwise HGC Global Communications Ltd does not guarantee the provisioning of Home Wi-Fi service. The actual indoor coverage and speed performance of the Wi-Fi connection provided by the Service will be affected by such factors included the infrastructure in the installation address, decoration materials, devices, software, interference signals and bandwidth to overseas sites.

9. The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors. The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice. HGC Global Communications Limited shall have the final decision in terms of any dispute. For details, please enquire our salesmen or visit www.hgcbroadband.com/en/pages/terms-conditions for offer terms and conditions.


    1. The HelloWay application (the "App") is a VoIP application, which can be downloaded to compatible devices supporting iOS (version 7.0 or above) or Android (version 4.0 or above) operating systems. The App only allows one access to one device at the same time. Upon successful downloading of the App, a validation code will be sent to the subscriber's registered mobile number through SMS.
    2. Subscriber can use the HelloWay service (the "Service") through either data network or Wi-Fi. HGC Global Communications Limited ("HGC Global Communications") shall not be liable for any data charges incurred by subscribers for using data network in or outside Hong Kong. To ensure the stability of the Service, subscriber is recommended to use Wi-Fi to access the Service.
    3. The service fee or any extra charges will be billed by HGC Global Communications according to the subscription plan selected by the subscriber. The service fee is payable in advance while other extra charges such as IDD charges (if any) will be made payable upon being incurred.
    4. Subscriber is subject to the minimum subscription period ("Minimum Subscription Period") as stated in e-Confirmation Letter sent to the subscriber from HGC Global Communications. The service fee of the Service will be incurred as from the first day of the Minimum Subscription Period.
    5. The service fee only covers incoming calls and outgoing calls to Hong Kong local numbers via the App, except for calls which incur usage-based charges. Making outgoing calls to non-Hong Kong local numbers will incur IDD long distance call charges and airtime.
    6. Subscriber can choose his/her own IDD service operator and IDD charges will be billed by the chosen operator separately. HGC Global Communications IDD0080 service can be activated during the Service registration. Should subscriber use IDD0080 to make outgoing calls to overseas destinations outside Hong Kong, he/she will be charged based on the IDD0080 rate plan and billed by HGC Global Communications. For the IDD0080 tariffs, please contact IDD0080 Service Hotline 2180 0080 for residential customers, and 3160 0080 for business customers.
    7. HGC Global Communications does not guarantee, and subscriber acknowledges and agrees, that the call quality or service performance may be affected by the stability of data network or Wi-Fi connection. Subscriber should check with his/her network operator for any connection problems, restrictions on VoIP function, or any additional charges for using VoIP. HGC Global Communications will not be liable for the service failure due to the above situations.
    8. Subscriber understands and agrees that the provision of the Service may be affected by uncertain factors such as subscriber's mobile device settings, the restrictions of the relevant laws and regulations of Hong Kong or other overseas destinations, and other power failure which cannot be controlled by HGC Global Communications. If the Service is interrupted or temporarily suspended due to the above events or other events which are beyond HGC Global Communications control, HGC Global Communications will not be liable for any loss or damage whatsoever incurred by the subscriber.
    9. Subscriber should provide a valid and updated address for the registration of the Service. Subscriber undertakes to provide HGC Global Communications with accurate and complete information relating to his/her correspondence address or place of residence, so that HGC Global Communications can maintain the most up-to-date location information of the subscriber in order to fulfil the requirements of all applicable laws, regulations and licence conditions.
    10. Subscriber understands and agrees that the Service is unable to connect to any emergency number or system when being used outside Hong Kong, and HGC Global Communications shall not be liable whatsoever for any loss, damage or expenses incurred by the subscriber in relation thereto.
    11. Subscriber acknowledges and agrees that he/ she shall be responsible for all risks for any expenses and liability incurred for using the Service outside Hong Kong and shall comply with all the applicable laws and regulations under that jurisdiction. Subscribers shall indemnify HGC Global Communications for any liability, expenses or damages suffered by HGC Global Communications arising out of or in connection with the subscriber's use of the Service in a location outside Hong Kong .
    12. The Service cannot function during power failure and is not suitable for use with lifeline devices. Before subscription for the Service, subscriber should declare and undertake with HGC Global Communications that the Service will not be used by any lifeline user and no medical alarm or other lifeline device will be connected to the Service. In case of breach of the above term, HGC Global Communications reserves the right to terminate the Service.
    13. The Service does not support any type of fax communications.
    14. Upon subscription of the Service, HGC Global Communications will assign a new telephone number ("Assigned Number") to the subscriber for use of the Service. Unless the subscriber has successfully ported the Assigned Number to other operators before termination of the Service, HGC Global Communications reserves the right to assign the Assigned Number to other subscribers after the subscriber ceases using the Service. Subscriber understands and agrees that he/ she shall not use, assign, transfer or otherwise deal with the Assigned Number without HGC Global Communications written consent (save as otherwise permitted). For the avoidance of doubt, subscriber will not acquire any rights in any numbering issued or assigned to him/her (save as otherwise for use of the Service as instructed by HGC Global Communications) and HGC Global Communications shall reserve the right to modify, withdraw, change or reallocate the Assigned Number, subject to any contrary directions by the Office of the Communications Authority and any contrary terms contained in HGC Global Communications telecommunications licence.
    15. Subscriber should ensure that his/her login information will be kept properly and securely and shall not be disclosed to any third party under any circumstances. HGC Global Communications shall not be responsible for any loss due to the disclosure of such information.
    16. Subscriber shall use the Service only for lawful and proper purposes and shall ensure any communication transmitted through the App does not contain any material which violates or infringes in any way the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy right, obscene or otherwise objectionable, which encourages conduct that would constitute a criminal offence , give rise to civil liability, or otherwise violate any law , which is for advertising or solicitation purpose for sales of products or services, or which results in, though not an unauthorized use of the Service, interference to the use of the Service by other users. HGC Global Communications reserves the right to terminate the Service forthwith in the above situations.
    17. Subscriber is subject to the "Minimum Subscription Period" as stated in the e-Confirmation Letter. For termination of the Service, subscriber shall give HGC Global Communications one (1) month prior notice in writing before the expiry of the Minimum Subscription Period. Otherwise, the Service and all other value-added services subscribed will be automatically renewed on a monthly basis at HGC Global Communications prevailing list price. The standard monthly fee of HelloWay Service is $88. During such renewed period, HGC Global Communications or the subscriber may at any time terminate the Service and/or any value-added services by serving not less than one (1) month's written notice on each other.
    18. In the event of termination of the Service prior to the expiry of the Minimum Subscription Period caused (i) by the subscriber for whatever reason; or (ii) by HGC Global Communications due to subscriber's fault or breach of the relevant terms and conditions, subscriber agrees to pay to HGC Global Communications an early termination charge which equals to the aggregate of the monthly fee for the Service and other value-added services (if any) for the remaining months of the Minimum Subscription Period.
    19. A newer version of the App will be released from time to time to provide security updates fix bugs, add new features, or make changes to certain technical specifications. When the new version has been made available at Apple App Store or Google Play Market, subscribers may upgrade their smart phone's operating system in order to download and use the newer version of the App. If subscribers for whatever reasons have not downloaded for use any newer version of the App resulting in the use of the App and/or the quality of the Service being adversely affected, HGC Global Communications shall not be responsible for any claims, loses and expenses arising therefrom.
    20. Subscribers shall not resell, transfer or sub-license the App or related application to any third party, or modify or distribute the App or relating application in connection with the Service for any purposes. Copyright, trademark and any other intellectual property of the App or related application relating to the Service are licensed to HGC Global Communications by the relevant third party vendor and/or partly owned by HGC Global Communications. In case of termination of licence by the third party vendor, HGC Global Communications reserves the rights to terminate the service with the subscriber. Subscriber agrees that he/she shall not claim against HGC Global Communications for any loss caused by such termination of the Service.
    21. HGC Global Communications reserves the right to vary the service charges, offer and terms and conditions without prior notice and shall have the final decision in case of any dispute.
    22. Without prejudice to any right of HGC Global Communications herein contained, HGC Global Communications may at its absolute discretion suspend and/or terminate the Service in whole or in part at any time without notice if:
      1. HGC Global Communications considers it necessary to safeguard the effective provision of the Service or the integrity of its networks; or
      2. in HGC Global Communications reasonable opinion, there is or has been unauthorised, unlawful or fraudulent use of the Service or the Subscriber's use of the Service is causing or may potentially cause damage or interference to its networks or equipment; or
      3. it is necessary to comply with a direction or request of the Office of the Communications Authority or other competent authority; or
      4. subscriber is in breach of any of this HelloWay Terms and Conditions and such other terms and conditions as applicable to the Service, or otherwise fails to comply with any reasonable requirements of HGC Global Communications in relation to the use of the Service; or
      5. HGC Global Communications ceases to make the Service or any part thereof available for any reason.
    23. In no event will HGC Global Communications, its employees, agents or sub-contractors be liable for any loss incurred by or any damage howsoever caused to subscriber or any person arising out of or in connection with the Service (including but not limited to divulging or destruction of messages, incorrect transmission or use of any equipment), whether in contract, tort or otherwise, and whether direct or indirect, consequential or contingent, and whether foreseeable or not, including without limitation any financial loss, loss of business, profit, savings, revenue, data or goodwill, etc.
    24. Subscribers shall be deemed to have acknowledged and agreed to this HelloWay Terms and Conditions when activating the Service.
    25. In addition to this HelloWay Terms and Conditions, residential subscribers shall also be subject to the terms and policies under the sections headed General Terms and Conditions and Privacy Policy under "HGC Customer Terms and Policies"; business customers shall also be subject to HGC Global Communications' General Terms and Conditions and Privacy Policy . In case of inconsistency between this HelloWay Terms and Conditions and any of the "HGC Customer Terms and Policies", this HelloWay Terms and Conditions shall prevail to the extent of inconsistency.
    26. Notwithstanding anything contained in this HelloWay Terms and Conditions, if the Service has been subscribed for by way of online subscription, Clauses 6, 9, 14, 16 and 17 above shall not be applicable but the following provisions shall instead apply:
      1. HGC Global Communications IDD0080 service shall not be applicable nor activated during the continuance of the Service.
      2. Subscriber should provide a valid email address and mobile number for the subscription of the Service so that HGC Global Communications may get in touch with the subscriber in connection with the Service subscribed for.
      3. Upon subscription of the Service, HGC Global Communications will, depending on the subscriber's choice, assign and/or confirm to the subscriber a HelloWay telephone number ("HelloWay Number") which shall not be portable to other operators in any event (notwithstanding that HGC Global Communications shall reserve its right to assign the HelloWay Number to other subscribers after the subscriber ceases using the Service). Subscriber understands and agrees that he/she shall not use, assign, transfer or otherwise deal with the HelloWay Number without HGC Global Communications written consent (save as otherwise permitted). For the avoidance of doubt, subscriber will not acquire any rights in the HelloWay Number assigned and/or confirmed to him/her and HGC Global Communications shall reserve the right to modify, withdraw, change or reallocate the HelloWay Number, subject to any contrary directions by the Office of the Communications Authority and any contrary terms contained in HGC Global Communications telecommunications licence.
      4. There shall not be any termination of the Service by the subscriber before the expiry of the Minimum Subscription Period, and each of the online subscribers shall acknowledges and agrees that once the relevant online subscription for the Service and the relevant payment procedures have been completed, the Service shall not be cancelled or terminated before the expiry of the Minimum Subscription Period and all payments made thereto shall not be refunded in any event. Should the subscriber wishes to continue to subscribe for the Service and to use the HelloWay Number assigned and / or confirmed to him/ her after the expiry of the Minimum Subscription Period, the subscriber shall complete the renewal application for the Service online within one month before the expiry of the Minimum Subscription Period. Otherwise, the Service will automatically be terminated immediately after the expiry of the Minimum Subscription Period.
    27. Additional Terms and Conditions applicable to Local HelloWay Service (the "Local Service") only:
      1. Local Service is only applicable to use within Hong Kong for connection with local Internet service providers providing Hong Kong IP Addresses.
      2. It is not allowed to use the Local Service for connection with Hong Kong IP Addresses outside Hong Kong or for connection with non-local IP Addresses within Hong Kong.
      3. If subscriber tries to bypass or cheat the related system(s) so that he/ she is able to use the Local Service outside Hong Kong, HGC Global Communications reserves the right to charge the difference relating to the relevant service fees according to his/her usage pattern.
      4. All service fees for Local Service are applicable to the use of service as described under Clause 26 (i) only.
    28. These Service Terms and Conditions are available in both English and Chinese, and both language versions shall have the same legal effect.
    29. These Service Terms and Conditions shall be governed by the laws of Hong Kong, and subscriber shall submit to the non-exclusive jurisdiction of Hong Kong courts.
  1. Home Broadband Service – Printed Bill by Post Charge (HK$10 per bill)
  2. PowerCom Broadband Service – Printed Bill by Post Charge (HK$10 per bill), External Removal Charge, Administration Fee.
  3. Residential Telephone Line Service – Printed Bill by Post Charge (HK$10 per bill), Number Porting Fee

For details of the above charges, please visit our website www.hgcbroadband.com or cal​l our Customer Services Hotline 1223 or PowerCom Broadband Service Hotline 2189 9388.​

Value-Added Service Terms & Conditions

  1. Customer understands that where this Agreement is terminated by TVB Network Vision or the Subscriber, customer shall return the viewing card, the decoder box, switch, associated cabling and remote control handset forming part of the Loaned Equipment in good and working condition (subject to normal wear and tear) to TVB Network Vision at my expenses within fourteen (14) days in accordance with the instructions of TVB Network Vision. Alternatively, at TVB Network Vision’s option, customer shall allow TVB Network Vision or its authorized representative to collect the aforesaid viewing card, the decoder box, switch, associated cabling and remote control handset forming part of the Loaned Equipment in good and working condition (subject to normal wear and tear) from its own premises at its own expense as stipulated in the Rate Card.
  2. TVB Network Vision provides a locking device that uses a pre-defined password to restrict unauthorized access to selected channels, program categories, including adult programs. The subscriber is required to keep the password confidential and change the password regularly.
  3. The provision of the above equipment and services will be subject to the terms and conditions as may be specified by TVB Network Vision from time to time (please refer to http://www.tvbnetworkvision.com for the latest version of the terms and conditions).
  4. TVB Network Vision and (or) HGC reserves the rights to make the final decision of the above terms and charges.
  1. 《 KKBOX 》service (the”Service”) service fee $49 monthly fee will be automatically charged to HGC Broadband account after the expiry of the free / special offer period.
  2. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Customer who does not claim the remaining balance within 3 months from the date of service termination will automatically forfeit its right to the remaining balance.
  3. At least 7 days' prior to the expiry of the Contract Period, customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 for cancellation or termination of the monthly service. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty.
  4. If customer terminated HGC Broadband Service, the Service will be terminated at the same time accordingly without prior notice. If the service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination charge.
  5. HGC Global Communications Limited (“HGC Global Communications”) shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to usage or download of Anti-Virus Services. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  6. The service may contain links to third party websites that are not owned or controlled by HGC Global Communications. HGC Global Communications has no control over, and assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party site.
  7. Customer shall at his/her own costs and expenses arrange for the hardware, software and Internet connection to meet the requirements for the Service. For details, please visit https://www.kkbox.com/hk/tc/download or visit http://www.hgc.com.hk/broadband “LiveChat" online customer service.
  8. Service content provider reserves the right to amend the contents without prior notice.
  9. HGC Global Communications will pass the customer's email address to the content provider for service activation, service maintenance and customer services. Customer can visit HGC Global Communications website http://www.hgc.com.hk/broadband for the latest version of HGC Global Communications’ Privacy Policy.
  10. HGC Global Communications’ General and Special Terms and Conditions will apply to all subscribers of Service. Customer agrees to be bound by these service terms and conditions.
  11. All service contents and charges are subject to changes. HGC Global Communications reserves the right to make the final decision of the above terms and charges without prior notice.
  1. 《24Reader》service (the "Service") service fee $38 monthly fee will be automatically charged to HGC Broadband account after the expiry of the free / special offer period.
  2. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Customer who does not claim the remaining balance within 3 months from the date of service termination will automatically forfeit its right to the remaining balance.
  3. At least 7 days' prior to the expiry of the contract period, customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 for cancellation or termination of the monthly service. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty.
  4. If customer terminated HGC Broadband Service, the service will be terminated at the same time accordingly without prior notice. If the service is terminated during the contract period, customer is liable to pay the remaining balance of the total contract value as an early termination charge.
  5. HGC Global Communications Limited (“HGC Global Communications ”) shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to usage or download of anti-virus services. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  6. The service may contain links to third party websites that are not owned or controlled by HGC Global Communications. HGC Global Communications has no control over, and assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party site.
  7. Customer shall at his/her own costs and expenses arrange for the hardware, software and Internet connection to meet the requirements for the Service. For details, please visit https://www.24reader.com/devic... or contact 24Reader Customer Hotline 2928 2277.
  8. Service content provider reserves the right to amend the contents without prior notice.
  9. HGC Global Communications will pass the customer's email address to the content provider for service activation, service maintenance and customer services. Customer can visit HGC Global Communications’ website http://www.hgc.com.hk/broadband​ for the latest version of HGC Global Communications’ privacy policy.
  10. HGC Global Communications’ general and special terms and conditions will apply to all subscribers of service. Customer agrees to be bound by these service terms and conditions.
  11. All service contents and charges are subject to changes. HGC Global Communications reserves the right to make the final decision of the above terms and charges without prior notice.
  1. 《Shot'nPrint》service (the "Service") monthly package covers 15pcs of 2R, 3R or 4R photos and one FREE delivery or picking up the photos at SKYphoto outlet. For charging details, please visit http://www.skyhgc.com.
  2. Service valid date is the day after the first bill cut off date of the installation of the broadband.
  3. The valid period of the monthly quota (15 photos) is between the day after the current bill cut off date and the day of the next month bill cut off date. If customer prints more than the monthly quota, then customer should pay the extra amount to SKYphoto by credit card Internet payment. Each minimum transaction is HK$16 (not included the stamp fee). For charging details, please visit http://www.skyhgc.com.
  4. If" class="redactor-autoparser-object">http://www.skyhgc.com.
    the monthly quota is not full utilized, it cannot be extended to the next month.
  5. If customer terminates the broadband service, the Shot'nPrint service shall terminate simultaneously. Customer cannot log into the SKYalbum or upload photo. All photos in the SKYalbum shall be deleted.
  6. SKYphoto provides the service of the 1 GB FREE SKYalbum, the photo printing and the delivery. For any product information and customer enquiry, please contact SKYphoto customer service hotline, 2711 0060. You can also visit http://www.skyhgc.com for the Shot'nPrint charging details and terms and conditions.
  7. Service fee $15 monthly fee will be automatically charged to HGC Broadband account after the expiry of the free / special offer period.
  8. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Customer who does not claim the remaining balance within 3 months from the date of service termination will automatically forfeit its right to the remaining balance.
  9. At least 7 days' prior to the expiry of the Contract Period, customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 for cancellation or termination of the monthly service. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty.
  10. If customer terminated HGC Broadband Service, the Service will be terminated at the same time accordingly without prior notice. If the service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination charge.
  11. HGC Global Communications Limited (“HGC Global Communications”) shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to usage or download of Anti-Virus Services. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  12. The service may contain links to third party websites that are not owned or controlled by HGC Global Communications. HGC Global Communications has no control over, and assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party site.
  13. Service content provider reserves the right to amend the contents without prior notice.
  14. HGC Global Communications will pass the customer's email address to the content provider for service activation, service maintenance and customer services. Customer can visit HGC Global Communications website www.hgc.com.hk/broadband for the latest version of HGC Global Communications’ privacy policy.
  15. HGC Global Communications’ general and special terms and conditions will apply to all subscribers of service. Customer agrees to be bound by these service terms and conditions.
  16. All service contents and charges are subject to changes. HGC Global Communications reserves the right to make the final decision of the above terms and charges without prior notice.
  1. 《AS Anti-Hacker》service (the”Service”) service fee $18 monthly fee will be automatically charged to HGC Broadband account after the expiry of the free / special offer period.
  2. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Customer who does not claim the remaining balance within 3 months from the date of service termination will automatically forfeit its right to the remaining balance.
  3. At least 7 days' prior to the expiry of the Contract Period, customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 for cancellation or termination of the monthly service. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty.
  4. If customer terminated HGC Broadband Service, the Service will be terminated at the same time accordingly without prior notice. If the service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination charge.
  5. HGC Global Communications Limited (“HGC Global Communications ”) shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to usage or download of anti-virus services. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  6. The service may contain links to third party websites that are not owned or controlled by HGC Global Communications . HGC Global Communications has no control over, and assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party site.
  7. Customer shall at his/her own costs and expenses arrange for the hardware, software and Internet connection to meet the requirements for the Service. For details, please visit http://www.availasoft.com​ or please contact AvailaSoft's customer hotline at 2187 3219
  8. Service content provider reserves the right to amend the contents without prior notice.
  9. HGC Global Communications will pass the customer's email address to the content provider for service activation, service maintenance and customer services. Customer can visit HGC Global Communications website www.hgc.com.hk/broadband for the latest version of HGC Global Communications’ privacy policy.
  10. HGC Global Communications’ general and special terms and conditions will apply to all subscribers of service. Customer agrees to be bound by these service terms and conditions.
  11. All service contents and charges are subject to changes. HGC Global Communications reserves the right to make the final decision of the above terms and charges without prior notice.
  1. 《AS Anti-Virus》service (the”Service”) service fee $18 monthly fee will be automatically charged to HGC Broadband account after the expiry of the free / special offer period.
  2. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Customer who does not claim the remaining balance within 3 months from the date of service termination will automatically forfeit its right to the remaining balance.
  3. At least 7 days' prior to the expiry of the Contract Period, customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 for cancellation or termination of the monthly service. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty.
  4. If customer terminated HGC Broadband Service, the Service will be terminated at the same time accordingly without prior notice. If the service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination charge.
  5. HGC Global Communications Limited (“HGC Global Communications ”) shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to usage or download of anti-virus services. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  6. The service may contain links to third party websites that are not owned or controlled by HGC Global Communications. HGC Global Communications has no control over, and assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party site.
  7. Customer shall at his/her own costs and expenses arrange for the hardware, software and Internet connection to meet the requirements for the Service. For details, please visit http://www.availasoft.com​ or please contact AvailaSoft's customer hotline at 2187 3219.
  8. Service content provider reserves the right to amend the contents without prior notice.
  9. HGC Global Communications will pass the customer's email address to the content provider for service activation, service maintenance and customer services. Customer can visit HGC Global Communications’ website www.hgcbroadbanc.com for the latest version of HGC Global Communications’ privacy policy.
  10. HGC Global Communications’ general and special terms and conditions will apply to all subscribers of service. Customer agrees to be bound by these service terms and conditions.
  11. All service contents and charges are subject to changes. HGC Global Communications reserves the right to make the final decision of the above terms and charges without prior notice.
  1. 《Home eFax》service (the”Service”) f or each chosen service plan, all incoming fax are free of charge and outgoing local fax page beyond those included in the chosen service plan will be charged at HK$0.3 per page. For outgoing international fax services, IDD usage charge (rounded up to the nearest minutes) will be charged in accordance with P09 tariff plan of IDD 0080 (copy is available upon request).
  2. Service fee $8/$18/$28 monthly fee will be automatically charged to HGC Broadband account after the expiry of the free / special offer period.
  3. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Customer who does not claim the remaining balance within 3 months from the date of service termination will automatically forfeit its right to the remaining balance.​
  4. At least 7 days' prior to the expiry of the Contract Period, customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 for cancellation or termination of the monthly service. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty.
  5. If customer terminated HGC Broadband Service, the Service will be terminated at the same time accordingly without prior notice. If the service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination charge.
  6. HGC Global Communications Limited (“HGC Global Communications ”) shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to usage or download of Anti-Virus Services. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  7. Customer shall at his/her own costs and expenses arrange for the hardware, software and Internet connection to meet the requirements for the Service. For details, please visit www.hgcbroadband.com/tc/broadb... or visit www.hgcbroadband.com “LiveChat” online customer service.
  8. HGC Global Communications’ general and special terms and conditions will apply to all subscribers of service. Customer agrees to be bound by these service terms and conditions.
  9. All service contents and charges are subject to changes. HGC Global Communications reserves the right to make the final decision of the above terms and charges without prior notice.
  1. 《hgc on air》service (the"Service") support IEEE 802.11b/g/n industry standards. To access the Internet via wireless connection with mobile phones, tablets, laptop computers or any other Wi-Fi enable devices, customer should have the equipments which support the said standards. For the details of system requirement, please visit www.hgcbroadband.com.
  2. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month. (Not applicable for those who have subscribed hgc on air monthly plan)
  3. The Service offers Monthly Plan and Day Pass Plan. The HGC Broadband Service subscribers can subscribe both of the Service Plans, but non-HGC Broadband Service subscribers are only allowed to subscribe Day Pass Service Plan.
  4. Part of the Monthly Plan offers with contract or promotion period. HGC Broadband Service subscribers $58 monthly fee will be automatically provided the Service and charged to HGC Broadband account after the expiry of the free / special offer period. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Otherwise, the relevant balance will not be refunded after the said 3-month period
  5. If the customer wishes to terminate the monthly service, the customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 ​at least 7 days' prior to the expiry of the contract period. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Customer who does not claim the remaining balance within 3 months from the date of service termination will automatically forfeit its right to the remaining balance.
  6. The Day Pass Service Plan can be only subscribed through online channel. There is 1 Day Pass, 7 Day Pass and 30 Day Pass for customer selection. 1 Day Pass refers to 1 day starting from the date of first to our wireless service until the 1st day at 23:59. 7 Day Pass refers to 7 consecutive days starting from the date of first to our wireless service until the 7th day at 23:59. 30 Day Pass refers to 30 consecutive days starting from the date of first to our wireless service until the 30th day at 23:59.
  7. The subscriber of Day Pass Service Plan must settle payment by credit card (Visa or Master) via Internet. HGC Global Communications will charge the customer the fees payable for the Service Plan of 1 Day Pass, 7 Day Pass or 30 Day Pass in one single aggregate installment through the credit card account provided by the customer to HGC Global Communications.
  8. The Day Pass Service Plan will be automatically terminated after the service ends, meanwhile the service would be terminated without prior notice.
  9. HGC Global Communications shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to the use of the Service. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  10. Customer shall at his/her own costs and expenses arrange for the hardware, software and Internet connection to meet the requirements for the Service. For details, please visit www.hgcbroadband.com/tc/out-of-home/introduction or visit www.hgcbroadband.com​​ "LiveChat" online customer service.
  11. Service provider reserves the right to amend the contents without prior notice.
  12. Hotspots with SSID "hgc on air EX" are served by 1,000Mbps fiber backhaul network. 1,000Mbps is the network specification of the backhaul broadband which is applicable to selected hotspots in limited locations only. All these hotspots are served by 802.11n Wi-Fi technology which delivers a maximum throughput of 300Mbps.
  13. HGC Global Communications will pass the customer's email address to the service provider (if applicable) for activation, maintenance and customer services. Customer can visit HGC Global Communications' website www.hgcbroadband.com for the latest version of HGC Global Communications' Privacy Policy.
  14. HGC Global Communications' general and special terms and conditions will apply to all subscribers of service. Customer agrees to be bound by these service terms and conditions.
  15. This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.

Notes
​·HGC Global Communications Limited ("HGC Global Communications") will charge the customer the fees payable for the Service for the Day Pass Service Plan in one single aggregate installment through the WeChat account as provided by the customer.Delivery Policy·The Service will be effective within 15 minutes after the completed payment by the customer for the Service, and the relevant SMS will also be received by the customer within half hour after completed payment by the customer for the service.·The Service will automatically be terminated upon the expiry of the Day Pass Service Plan.·Please contact our customer services hotline of HGC Broadband Customer Services Hotline at 1223 should you have any enquiry.Return and Refund Policy·The customer must subscribe for and complete the payment procedure for the Service online. Once an SMS confirmation for the service subscription has been sent out by HGC Global Communications to the customer, the customer shall not be able to cancel or terminate the Service before the expiry of the Day Pass Service Plan nor request for any refund of the payments made therefor.
《hgc on air x WeChat》Service – Terms and Conditions

  1. 《hgc on air x WeChat》service (the”Service”) support IEEE 802.11b/g / n industry standards. To access the Internet via wireless connection with mobile phones, tablets, laptop computers or any other Wi-Fi enable devices, customer should have the equipments which support the said standards. For the details of system requirement, please visit www.hgcbroadband.com.
  2. The Day Pass Service Plan will be automatically terminated after the service ends, meanwhile the service would be terminated without prior notice.
  3. HGC Global Communications shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to the use of the Service. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  4. Customer shall at his/her own costs and expenses arrange for the hardware, software and Internet connection to meet the requirements for the Service. For details, please visit www.hgcbroadband.com/en/out-of-home/introduction or visit www.hgcbroadband.com “LiveChat” online customer service.
  5. Service provider reserves the right to amend the contents without prior notice.
  6. Hotspots with SSID "hgc on air EX" are served by 1,000Mbps fiber backhaul network. 1,000Mbps is the network specification of the backhaul broadband which is applicable to selected hotspots in limited locations only. All these hotspots are served by 802.11n Wi-Fi technology which delivers a maximum throughput of 300Mbps.
  7. Customer can visit HGC Global Communications website www.hgcbroadband.com for the latest version of HGC Global Communications’ Privacy Policy.
  8. HGC Global Communications’ general and special terms and conditions will apply to all subscribers of service. Customer agrees to be bound by these service terms and conditions.
  9. This offer is subject to HGC Global Communications’ final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  1. 《hmvod》service (the "Service") service fee $38 or $78 monthly fee will be automatically charged to HGC Broadband account after the expiry of the free / special offer period. (if applicable)
  2. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Customer who does not claim the remaining balance within 3 months from the date of service termination will automatically forfeit its right to the remaining balance.
  3. At least 7 days' prior to the expiry of the Contract Period, customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223for cancellation or termination of the monthly service. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty.
  4. If customer terminated HGC Broadband Service, the Service will be terminated at the same time accordingly without prior notice. If the service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination charge.
  5. HGC Global Communications Limited ("HGC Global Communications") shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to usage or download of Anti-Virus Services. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  6. The service may contain links to third party websites that are not owned or controlled by HGC Global Communications. HGC Global Communications has no control over, and assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party site.
  7. Customer shall at his/her own costs and expenses arrange for the hardware, software and Internet connection to meet the requirements for the Service. For details, please visit http://hmvod.hmv.com.hk/zh_hk/help-center. The terms and conditions of service content provider, please visit http://hmvod.hmv.com.hk/en/terms-of-use.
  8. Voucher is used to rent movies/ programs tagged with "VOUCHER" and you have 48 hours to watch your rental upon confirmation of the order. You can see the movie voucher required for renting a movie/ program marked with "VOUCHER" on their respective information pages. Any unused voucher(s) for each month cannot be carried forward to the next month and will be forfeited at the end of that month. Service content provider reserves the right to amend the contents without prior notice.
  9. HGC Global Communications will pass the customer's email address to the content provider for service activation, service maintenance and customer services. Customer can visit HGC Global Communications website www.hgcbroadband.com for the latest version of HGC Global Communications' Privacy Policy.
  10. HGC Global Communications' general and special terms and conditions will apply to all subscribers of service. Customer agrees to be bound by these service terms and conditions.
  11. All service contents and charges are subject to changes. HGC Global Communications reserves the right to make the final decision of the above terms and charges without prior notice.
  1. This offer is only applicable to customers who subscribe myTV SUPER Optional Pack - 18months Service Plan within the effective limited time offer.
  2. Offer is valid until 30 Sep 2019 and only applicable to new Customers or existing customers at selected buildings and successfully installed the HGC Broadband Service. The Minimum Subscription Period is 18 months as the case may be. Customers must have HGC Broadband Service successfully installed and activated on or before 30 Sep 2018 in order to enjoy the special offer of myTV SUPER service (“myTV SUPER service”). The monthly service shall be rebated to customer’s service account in specific months within the Minimum Subscription Period after successful installation of the service. The monthly service fee will not be rebated to customers in the event of suspension, termination or alteration of the services subscribed prior to the expiration of the Minimum Subscription Period by reason of customer’s request or default. If service activation cannot be successfully completed by the dates specified above, the offer will be invalid. Terms and conditions applied. HGC Broadband Service monthly fee discount in designated months will be activated during the fixed contract period. HGC Global Communications Limited("HGC Global Communications") provides residential broadband service in designated buildings for up to local upload/download speed 100Mbps/ 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.
  3. myTV SUPER Service Package A (18 months) subscribers, myTV SUPER service includes Basic Pack, TVB Premium SVOD, Premium Basic Pack and one myTV SUPER “Multi-view Service” (Pair with myTV SUPER App or Web for use). The service installation address of both the HGC Broadband Service and myTV SUPER service must be the same. If the broadband service of the service installation address of myTV SUPER service is lower than the Minimum Bandwidth Requirement (as defined below in “myTV SUPER Service Experience Guarantee Program”), the experience of the Service may be affected and some programs may not be broadcasted due to the bandwidth requirement.​Upon the expiry of the Minimum Subscription Period, HGC Global Communications will continue to provide you with myTV SUPER service on a monthly basis at the monthly rate for the applicable plan of myTV SUPER service. You may terminate such monthly service by giving HGC Global Communications one month's written notice. myTV SUPER service is provided by MyTV Super Limited subject to the terms and conditions in "myTV SUPER Terms of Service". Please visit www.mytvsuper.com for details. myTV SUPER service is only available for use in Hong Kong. MyTV Super Limited reserves the right to change or cancel any channel and/or any content at any time without prior notice. MyTV Super Limited accepts no liability for any such change or cancellation. MyTV Super Limited reserves the right to suspend, vary or terminate (all or any part of) the above offer or amend the relevant terms and conditions at any time without prior notice. In case of any dispute, MyTV Super Limited reserves the right of final determination.
  4. The myTV SUPER service is only applicable to myTV SUPER Box and designated mobile operating systems. Customer can enjoy Additional Mobile Device Service (limited to 1 mobile device) with the monthly fee waived during the Minimum Subscription Period. Customer is responsible for any data usage costs incurred in accessing myTV SUPER service via any mobile devices. Content on Additional Mobile Device may differ from that on TV because of broadcast licensing issues. Each account may change device for not more than 3 times a month. Service fee will be charged from the service activation date. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the days of service. Customer shall settle the amount as invoiced on or before the payment due date. Following the termination of this Sales Agreement, HGC Global Communications shall refund to customer any sum standing to the credit of customer’s account without interest less any sum due from customer to HGC Global Communications provided that a claim in writing must be made by customer to HGC Global Communications within three months after the date of termination. At least one month's prior to the expiry of the Contract Period, customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 for cancellation or termination of the monthly service. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty.
  5. The “myTV SUPER Service Experience Guarantee Program” guarantees that subscriber shall enjoy smooth streaming of specific myTV SUPER video contents which are stored in HGC Global Communications’ data center with designated myTV SUPER Box when connecting to HGC Broadband Service, which means no buffering or freezing time for 10 seconds or above per hour and no more than 10 buffering time per hour. For details, please visit www.hgcbroadband.com .
  6. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices, accessories and contents (“Product”). HGC Global Communications and its employees and agents will under no circumstances be liable to customers or any successors (if applicable) for any direct, indirect or consequential damages, including but not limited to loss of business, profits, or revenue due to the Product. HGC Global Communications, manufacturers or agents do not provide maintenance services under certain circumstances, which include but are not limited to the following situations: the damage to the Product is caused by accident, misuse, liquid contact, fire or other external causes; or the Product is operated not in accordance with its permitted or intended use as described by the manufacturers or agents; or the repair (include service upgrade and expansion) of the Product has been performed by a person not authorized by manufacturers or agents. Maintenance service does not cover cosmetic damage, such as scratches or dents, or the normal wear or tear. HGC Global Communications will not provide technical support service for Product which has been altered, changed, intervened or removed. HGC Global Communications and Product manufacturer or agent will also terminate all warranty and maintenance service. HGC Global Communications’ technical support service does not cover assistance in storing, retrieving, and managing files; interpreting system error messages; and determining the timing for hardware or Product repair. HGC Global Communications’ technical support service does not cover the effects on or interactions of Product and its software; device or operating system unrelated to customer’s software or connectivity issues; or recovery and reinstallation of software programs and user data. Customer agrees that the information provided to HGC Global Communications can be used by HGC Global Communications, its affiliated companies, agents and contractors for processing service application, installation and provision of service, credit assessments, billing, payment collection and customer services in accordance with HGC Global Communications’ Privacy Policy. HGC Global Communications will protect your information in accordance with HGC Privacy Policy and Personal Information Collection Statement which are available for review at www.hgcbroadband.com. HGC Global Communications will not be liable for any failure or delay in performing its obligations which are beyond its reasonable control. The Product may contain links to third party websites that are not controlled by HGC Global Communications. HGC Global Communications assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party sites. Customer shall pay service inspection fee of HK$150 to HGC Global Communications for all on-site inspection (save and except for those faults or problems caused solely by the telecommunication system, equipment or devices provided by HGC Global Communications. HGC Global Communications reserves the right to amend the terms and conditions herein, which shall be subject to the final decision of HGC Global Communications. Use of myTV SUPER service requires compatible devices, Internet access, and periodic updates (fees imposed by third parties may apply). The latest version of the software is recommended and may be required to access myTV SUPER service for certain features or transactions. Customer acknowledges that they are responsible to obtain and maintain at their own expense all equipment, systems or software, and services needed to access myTV SUPER service. Customer shall bear any communication or data transmission charges incurred by accessing to myTV SUPER service and updating the software through a third party network. Use of myTV SUPER service may affect customer’s enjoyment and/or the operation of the broadband or wireless services provided by a third party network and MyTV Super Limited shall not in any event be liable in respect thereof. Customer’s use of third parties’ websites and/or applications linked to myTV SUPER service may be governed by additional or different terms and conditions. Those additional terms and conditions of such web pages and applications will apply to customers in addition to these service terms and will prevail over these service terms if there is any inconsistency regarding customer’s use of those web pages and/or applications. MyTV Super Limited assumes no responsibility for any third party websites and/or applications. When customer uses myTV SUPER service with their network bandwidth service, the network bandwidth may be reduced. As their use of myTV SUPER service will require Internet connection and incur network data transmission fees, they should beware their network consumption and the network data transmission fees being charged by their network service provider and contact them for any queries. Installation and use of myTV SUPER service by Apps will occupy certain storage capacity of the device. Therefore, please maintain sufficient storage capacity in the device at all times. myTV SUPER Box requires HDMI connection to TV and does not support HDMI splitters.
  7. If customer moves to a new premises with broadband service lower than the Minimum Bandwidth Requirement (as defined below in “myTV SUPER Service Experience Guarantee Program” on next page), the experience of the Service may be affected; but customer is still required to pay the subscription fee for the remaining months of the Minimum Subscription Period if the fixed contract period has not expired. If customer relocates and requests for change of address, bandwidth, service provisioning for whatever reason, terminates the sales agreement or the service due to any other reasons, customer is required to return the broadband modem, power adaptor (collectively referred to as “Devices”) to the designated location listed on HGC Global Communications’ service termination form or other location designed by HGC Global Communications. In the event that (i) customer does not agree to return the Devices (ii) customer fails to return the Devices as directed by HGC Global Communications, or (iii) there is any loss or damage to the Devices for whatever reason, customer agrees to pay the amount below as a compensation for such damage or loss: broadband modem - HK$500 (Non-FTTH)/ HK$1,500 (FTTH); power adaptor HK$100. HGC Global Communications reserves the right to change or cancel the amount of compensation for any loss or damage to the Devices.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.

1. 《 Wi-Fi 360 Service Plan》(the”Service”) support 100Mbps or above and selected service provision method of Home Broadband service.

2. If Customer subscribes to HGC Broadband Service at the installation address, the Service will include unlimited usage of 《 hgc on air》service. Customer can access《hgc on air》service using the HGC Broadband Service email address and password and a device with Wi-Fi capability. For details of system requirement, please visit www.hgc.com.hk/broadband. If the Service installation address does not have HGC Broadband Service, Customer will be able to use only the Home Wi-Fi service provided under the plan. Customer shall need a device with Wi-Fi capability (IEEE 802.11 ac/n/a 5 GHz / IEEE 802.11 b/g/n 2.4 GHz) to access the Internet via Home Wi-Fi wireless connection with the modems. Otherwise HGC Global Communications Ltd (“HGC”) does not guarantee the provisioning of Home Wi-Fi service.

3. HGC shall install the relevant equipment to connect the Wi-Fi networks for Customer's use. The Service will be activated after confirmation of completion of installation by Customer. The actual in door coverage and speed performance of the Wi-Fi connection provided by the Service will be affected by such factors included the infrastructure in the installation address, decoration materials, devices, software, interference signals and bandwidth to overseas sites.

4. EQUIPMENT a. All Equipment are loaned by HGC to the Customer for free use during the term of the Agreement and shall remain HGCs’' property at all times; The Customer shall not, nor permit any other person to alter, remove, add to, or otherwise interfere with the Equipment or any identifying marks or numbers on the Equipment.b. Upon termination of the Agreement, Customer shall permit or procure permission for HGC to remove any of HGC’s Equipment from the Customer's premises. Customer shall be liable to HGC for any loss or damages to the Equipment.

5. Service fee will be charged from the service activation date. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date.

6. For service termination, Customer can contact HGC Broadband Customer Services Hotline 1223 to request for the relevant termination form, and return a copy of the filled form at least one month prior to the termination date (but not longer than two months) according to the instruction stated on the termination form.

7. If after the signing of the Sales Agreement and before the expiration of the Minimum Subscription Period (also referred to as “Fixed Contract Period”) after the service agreement has been signed and, any of the service(s) subscribed by Customer indicated on the Sales Agreement (the “Service”) is / are suspended / terminated or the quantity of any Service is reduced (“Cancelled Services”) (i) by Customer for whatever reason; or (ii) by HGC due to Customer’s default, Customer agrees to pay to HGC an early termination charge of an amount equal to the sum of the aggregate of the monthly fee for the Cancelled Services for the remaining months of the Minimum Subscription Period, which shall be due and payable on the effective date of such cancellation or termination.

8. Manufacturers or agents do not provide maintenance services in certain circumstances which include but are not limited to the following situations: the damage to the devices and accessories is caused by accident, misuse, liquid contact, fire or other external causes; or the devices and accessories are operated not for their permitted or intended uses as described by the manufacturers or agents; or the repair (include service upgrade and expansion) of the devices and accessories are performed by a person other than an authorized person of the manufacturers or agents. Maintenance work does not cover cosmetic damage, such as scratches or dents, or the normal wear or tear of the devices and accessories. Please contact the manufacturers or agents for details.

9. HGC technical support services only cover assistance in installation, activation and accessories setting (except for storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required). HGC technical support services do not cover third-party products or their effects on or interactions with the devices and accessories or consumer software; consumer computer or operating system that is unrelated to consumer software or connectivity issues with the devices and accessories; damage to, or loss of any software or data residing or recorded on the devices and accessories; or recovery and reinstallation of software programs and user data.

10. HGC will not provide technical support services for the devices and accessories that have been modified, altered, changed, interfered or removed. Devices and accessories manufacturers or agents will terminate all maintenance and repair warranty.

11. Customer agree that the information provided to HGC can be used by HGC, its affiliated companies, agents and contractors for processing service application, installation and provision of service, credit assessments, billing, payment collection and customer services in accordance with the HGC Privacy Policy. HGC will protect your information in accordance with HGC Privacy Policy and Personal Information Collection Statement which are available for review at www.hgcbroadband.com.

12. HGC is not responsible for any failure or delay in performing its obligations under the plan that are due to events beyond HGC’s reasonable control.

13. Customer agrees to comply with the rules of service or support. Customer shall provide the information requested, including but not limited to the devices and accessories serial number, model, version of the operating system and software installed, peripherals devices connected or installed on the devices and accessories (if any), error messages (if any), and actions taken before the devices and accessories, and shall make sure to back up the software and data residing on the devices and accessories. Third party applications installed on the equipment may not be compatible with the equipment as a result of the software update. Customer shall be responsible for reinstalling all other software programs, data and passwords.

14. HGC and its employees and agents will under no circumstances be liable to Customer or subsequent owners (if applicable) for any direct, indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from HGC’s obligations hereunder.

15. Save and except for those cases where the fault is caused by HGC, HGC shall charge Customer HK$150 as inspection fee for all on-site inspection.16. HGC reserves the rights to make the final decision of the above terms and details.

  1. 《Wi-Fi Router Service Plan》(the”Service”) support 100Mbps or above and selected service provision method of Home Broadband service.
  2. HGC shall install the relevant equipment to connect the Wi-Fi networks for Customer's use. The Service will be activated after confirmation of completion of installation by Customer. The actual speed performance of the Wi-Fi connection provided by the Service will be affected by such factors included the infrastructure in the installation address, decoration materials, devices, software, interference signals and bandwidth to overseas sites.
  3. EQUIPMENT
    • All Equipment are loaned by HGC to the Customer for free use during the term of the Agreement and shall remain HGCs’' property at all times;
    • Upon termination of the Agreement, Customer shall permit or procure permission for HGC to remove any of HGC’s Equipment from the Customer's premises. Customer shall be liable to HGC for any loss or damages to the Equipment.
  4. Service fee will be charged from the service activation date. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date.
  5. For service termination, Customer can contact HGC Broadband Customer Services Hotline 1223 to request for the relevant termination form, and return a copy of the filled form at least one month prior to the termination date (but not longer than two months) according to the instruction stated on the termination form.
  6. If after the signing of the Sales Agreement and before the expiration of the Minimum Subscription Period (also referred to as “Fixed Contract Period”) after the service agreement has been signed and, any of the service(s) subscribed by Customer indicated on the Sales Agreement (the “Service”) is / are suspended / terminated or the quantity of any Service is reduced (“Cancelled Services”) (i) by Customer for whatever reason; or (ii) by HGC due to Customer’s default, Customer agrees to pay to HGC an early termination charge of an amount equal to the sum of the aggregate of the monthly fee for the Cancelled Services for the remaining months of the Minimum Subscription Period, which shall be due and payable on the effective date of such cancellation or termination.
  7. Manufacturers or agents do not provide maintenance services in certain circumstances which include but are not limited to the following situations: the damage to the devices and accessories is caused by accident, misuse, liquid contact, fire or other external causes; or the devices and accessories are operated not for their permitted or intended uses as described by the manufacturers or agents; or the repair (include service upgrade and expansion) of the devices and accessories are performed by a person other than an authorized person of the manufacturers or agents. Maintenance work does not cover cosmetic damage, such as scratches or dents, or the normal wear or tear of the devices and accessories. Please contact the manufacturers or agents for details.
  8. HGC technical support services only cover assistance in installation, activation and accessories setting (except for storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required). HGC technical support services do not cover third-party products or their effects on or interactions with the devices and accessories or consumer software; consumer computer or operating system that is unrelated to consumer software or connectivity issues with the devices and accessories; damage to, or loss of any software or data residing or recorded on the devices and accessories; or recovery and reinstallation of software programs and user data.
  9. HGC will not provide technical support services for the devices and accessories that have been modified, altered, changed, interfered or removed. Devices and accessories manufacturers or agents will terminate all maintenance and repair warranty.
  10. Customer agree that the information provided to HGC can be used by HGC, its affiliated companies, agents and contractors for processing service application, installation and provision of service, credit assessments, billing, payment collection and customer services in accordance with the HGC Privacy Policy. HGC will protect your information in accordance with HGC Privacy Policy and Personal Information Collection Statement which are available for review at www.hgcbroadband.com.
  11. HGC is not responsible for any failure or delay in performing its obligations under the plan that are due to events beyond HGC’s reasonable control.
  12. Customer agrees to comply with the rules of service or support. Customer shall provide the information requested, including but not limited to the devices and accessories serial number, model, version of the operating system and software installed, peripherals devices connected or installed on the devices and accessories (if any), error messages (if any), and actions taken before the devices and accessories, and shall make sure to back up the software and data residing on the devices and accessories. Third party applications installed on the equipment may not be compatible with the equipment as a result of the software update. Customer shall be responsible for reinstalling all other software programs, data and passwords.
  13. HGC and its employees and agents will under no circumstances be liable to Customer or subsequent owners (if applicable) for any direct, indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from HGC’s obligations hereunder.
  14. Save and except for those cases where the fault is caused by HGC, HGC shall charge Customer HK$150 as inspection fee for all on-site inspection.
  15. HGC reserves the rights to make the final decision of the above terms and details.

Devices and Accessories General Terms & Conditions

  1. HGC Global Communications and its employees and agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable).
  2. Manufacturers or agents do not provide maintenance services in certain circumstances which include but are not limited to the following situations: the damage to the devices and accessories is caused by accident, misuse, liquid contact, fire or other external causes; or the devices and accessories are operated not for their permitted or intended uses as described by the manufacturers or agents; or the repair (include service upgrade and expansion) of the devices and accessories are performed by a person other than an authorized person of the manufacturers or agents. Maintenance work does not cover cosmetic damage, such as scratches or dents, or the normal wear or tear of the devices and accessories. Please contact the manufacturers or agents for details.
  3. HGC Global Communications technical support services only cover assistance in installation, activation and accessories setting (except for storing, retrieving, and managing files; interpreting system error messages; and determining when hardware service is required). HGC Global Communicationstechnical support services do not cover third-party products or their effects on or interactions with the devices and accessories or consumer software; consumer computer or operating system that is unrelated to consumer software or connectivity issues with the devices and accessories; damage to, or loss of any software or data residing or recorded on the devices and accessories; or recovery and reinstallation of software programs and user data.
  4. HGC Global Communications will not provide technical support services for the devices and accessories that have been modified, altered, changed, interfered or removed. Devices and accessories manufacturers or agents will terminate all maintenance and repair warranty.
  5. Customers agree that the information provided to HGC Global Communications can be used by HGC Global Communications, its affiliated companies, agents and contractors for processing service application, installation and provision of service, credit assessments, billing, payment collection and customer services in accordance with the HGC Global Communications Privacy Policy. HGC Global Communications will protect your information in accordance with HGC Global Communications Privacy Policy and Personal Information Collection Statement which are available for review at www.hgcbroadband.com . ​​
  6. HGC Global Communications is not responsible for any failure or delay in performing its obligations regarding the service plan or the technical support services for the devices and accessories under the service plan that is due to events beyond HGC Global Communications' reasonable control.
  7. Customers agree to comply with the rules of service or support. Customers shall provide the information requested, including but not limited to the devices and accessories serial number, model, version of the operating system and software installed, peripherals devices connected or installed on the devices and accessories (if any), error messages (if any), and actions taken before the devices and accessories, and shall make sure to backup the software and data residing on the devices and accessories. Third party applications installed on the equipment may not be compatible with the equipment as a result of the software update. Customers shall be responsible for reinstalling all other software programs, data and passwords.
  8. HGC Global Communications and its employees and agents will under no circumstances be liable to Customers or subsequent owners (if applicable) for any direct, indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from HGC Global Communications' obligations hereunder.
  9. Save and except for those cases where the fault is caused by HGC Global Communications, HGC Global Communications shall charge customer HK$150 as inspection fee for all on-site inspection.
  10. HGC Global Communications reserves the rights to make the final decision of the above terms and details.


HGCmore E-Coupon General Terms and Conditions

  1. Eligibility and Membership
    1. Registration for HGCmore membership is free. HGC customer registered as HGCmore membership is eligible to offers exclusive to HGC customers in HGCmore. To complete the registration for HGCmore membership and become eligible to the member discounts and exclusive offers on HGCmore.com, you must provide HGC account number.
  2. HGCmore membership discount and HGCmore E-Coupon
    1. HGCmore E-Coupon is only available to registered members of valid HGCmore member account.
    2. HGCmore E-Coupon must be redeemed before its expiry date. Overdue or expired HGCmore E-Coupon will not be reissued.
    3. Each HGCmore E-Coupon and related coupon code can be used once only and cannot be reused. Usage of HGCmore E-Coupon is subject to the terms and conditions applicable to hgcmore.com. For details of the terms and conditions applicable to hgcmore.com, please visit www.hgcmore.com .
    4. The HGCmore E-Coupon is applicable for purchase at hgcmore.com.
    5. The HGCmore E-Coupon is not transferable or redeemable for cash and no change will be given. The total value of each HGCmore E-Coupon will be redeemed in full when used. Any unused balance of the HGCmore E-Coupon will be forfeited.
    6. HGCmore E-Coupon cannot be used for purchasing Gift Card(s), Voucher(s) or the product(s) marked or designated as not applicable to HGCmore E-Coupon.
    7. No cash refund will be made for goods purchased by redemption of HGCmore E-Coupon.
  3. Personal Data
    1. The member is responsible for providing his/her correct communication information (e.g. email address) to HGCmore and notifying HGCmore of any change in such communication information or email address. HGCmore and HGC are not responsible for any loss as a result of the member failure to provide his/her correct communication information (e.g. email address) to HGCmore or notify HGCmore of any change in such communication information or email address.
    2. Registration information provided by members may be transferred to HGCmore’s service providers, agents and contractors for the purposes of provision of the services. Subject to your consent, HGCmore may use the relevant information to facilitate the promotion logistics, the issue of benefits to members and communication of news, information and advertising and promotional material to members through its agents and/or business partners.
    3. Information provided by members gathered at the registration or as a result of the member's redemption, purchases and other transactions will be used by HGCmore for related marketing programme purposes and transfer such information to its authorised service providers for programme management, data processing, redemption management and analysis and other purposes related to the HGCmore. By application to become HGCmore member, members have consented to such use.
    4. The personal data collection of HGCmore and the use thereof is subject to Data Privacy Statement of HGCmore, please visit https://www.hgcmore.com/privacy-policy for the details.
  4. General
    1. HGC Global Communications Limited (“HGC”) shall bear no responsibility or liability whatsoever with regards to any matters arising from or in connection with redemption or use of the E-Coupon or the purchase of products and/or services via HGCmore provided by third party vendors, suppliers and/or service providers (“Vendor”). HGC makes no responsibility or guarantee as to the quality and availability of the products and/or service provided by the Vendor.
    2. HGC reserves the right to vary, amend or modify these terms and conditions at any time without prior notice. In case of disputes, the decision of HGC shall be final and binding.
    3. Should there be any inconsistency between the English and Chinese versions of these terms and conditions, the English version shall prevail.

Contex TV Premium Terms and Conditions

  1. Contex 40” LED Smart TV/ Contex 50” LED 4K Smart TV delivery and installation is provided by Contex Digital. The delivery and installation confirmation letter will be sent by email within 2-7 working days after the broadband service completion.
  2. HGC Global Communications Limited (“HGC Global Communications”) and its employees and agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents of such devices and accessories and pay for all the related costs (where applicable). Contex Digital Customer Services Hotline 21871321.
  3. HGC Global Communications is not responsible for any failure or delay in performing its obligations under the plan that are due to events beyond HGC Global Communications’s reasonable control.
  4. Customers agree to comply with the rules of service or support. Customers shall provide the information requested, including but not limited to the devices and accessories serial number, model, version of the operating system and software installed, peripherals devices connected or installed on the devices and accessories (if any), error messages (if any), and actions taken before the devices and accessories, and shall make sure to backup the software and data residing on the devices and accessories. Third party applications installed on the equipment may not be compatible with the equipment as a result of the software update. Customers shall be responsible for reinstalling all other software programs, data and passwords.
  5. HGC Global Communications and its employees and agents will under no circumstances be liable to Customers or subsequent owners (if applicable) for any direct, indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from HGC Global Communications’s obligations hereunder.
  6. HGC Global Communications reserves the rights to make the final decision of the above terms and details.

Contex TV Warranty, Delivery and Installation Terms and Conditions

  1. Warranty provided by Contex Digital: 3-year full warranty (including LED monitor) with on-site service. The warranty does not cover damage caused by human factors.
  2. Free delivery included residential address, retails shop and commercial address. Faraway address (Tung Chung, Ma Wan, Repulse Bay, Shek O, Stanley, Tai Tam and Sai Kung) Additional charge HK$150. Separately quotation for Islands areas.
  3. Installation Fee: 40” Basic installation HK$150, wall-mounted HK$450 (included wall shelf). 50” Basic installation HK$150, wall-mounted HK$550 (included wall shelf).
  4. Contex Digital reserves the rights to make the final decision of the above terms and details.

Contex TV Removal Service Terms and Conditions

  1. Customers who purchase regulated electrical appliances, including televisions*, as specified in the Producer Eco-Responsibility Ordinance, can request free removal service for the same type and quantity of used electrical appliances. (Address shall mean the designated delivery address)
  2. Option and valid period of the removal service
    1. Customer can request for Upgraded Removal Service# (“Removal Service”) provided by the supplier at time of service registration or purchase of device; or
    2. Customers can request for Removal Service by calling the supplier Contex Digital (“Contex”) at 21871321 within 3 days after the date of service registration or purchase of device or make the request on the delivery day. Late request will be considered nil request for the Removal Service. Contex Hotline service hours are 10:00-19:00 Monday to Friday (excluding public holidays); or
    3. Customers can contact ALBA Integrated Waste Solutions (Hong Kong) Ltd (“ALBA IWS”) to arrange for removal service 3 days after the date of service registration or purchase of device. For details, please visit http://www.weee.com.hk ;
  3. The Removal Service will be carried out on the same day as the delivery and installation service. The old item(s) will not be returned once collected.
  4. The old item(s) must be freed from any connections or obstacles.
  5. Customers shall give no less than 2 working days' prior notice to Contex in respect of any request for change of delivery time, date and/or place.
  6. Contex shall not be liable for any delay, suspension or rescheduling of the Removal Service due to traffic or adverse weather conditions or other factors.
  7. All personal data are for the purpose of arranging removal service for the old items only and Contex shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486).
  8. HGC reserves the rights to make the final decision of the above terms and details.

*Televisions - the size of its display screen not exceeding 100 inches (measured diagonally)

#Upgraded Removal Service – On the same day as the TV delivery, one old TV will be removed from the same delivery location without additional charge


Samsung Galaxy Tab T280 Tablet Premium Terms and Conditions

  1. In the package included Samsung Galaxy Tab T280 Tablet warranty service is provided by Samsung Electronics H.K. Co., Ltd. For details, please visit https://www.samsung.com/hk_en/support/warranty/
  2. HGC and its employees and agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement, complaints or enquiry concerning the devices and accessories, customers shall directly contact the manufacturers or the agents of such devices and accessories and pay for all the related costs (where applicable).
  3. HGC reserves the rights to make the final decision of the above terms and details.


Samsung Galaxy Tab T280 Tablet Removal Service Terms and Conditions

  1. Customers who purchase regulated electrical appliances, including Samsung Galaxy Tab T280 Tablet, as specified in the Producer Eco-Responsibility Ordinance, can request free removal service for the same type and quantity of used electrical appliances
  2. Option and valid period of the removal service
    1. Customer can request for Upgraded Removal Service# (“Removal Service”) provided by the supplier at time of service registration or purchase of device; or
    2. Customers can request for Removal Service by calling the supplier EASCO Limited (“EASCO”) at EASCO Hotline within 3 days after the date of service registration or purchase of device. Late request will be considered nil request for the Removal Service. EASCO Hotline 2904 7228 service hours are 10:00-18:30 Monday to Friday (excluding public holidays); or
    3. Customers can contact ALBA Integrated Waste Solutions (Hong Kong) Ltd (“ALBA IWS”) to arrange for removal service 3 days after the date of service registration or purchase of device. For details, please visit http://www.weee.com.hk ;
  3. The Removal Service will be carried out on the same day and same HGC broadband service installation address as redeem the device. The old item(s) will not be returned once collected.
  4. The old item(s) must be freed from any connections or obstacles.
  5. Customers shall give no less than 2 working days' prior notice to EASCO in respect of any request for change of time.
  6. EASCO shall not be liable for any delay, suspension or rescheduling of the Removal Service due to traffic or adverse weather conditions or other factors.
  7. All personal data are for the purpose of arranging removal service for the old items only and EASCO shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486).
  8. HGC reserves the rights to make the final decision of the above terms and details.

#Upgraded Removal Service – On the same day as the Samsung Galaxy Tab T280 Tablet redemption, one old Tablet will be removed from the same HGC broadband service location without additional charge

Special Offer Terms & Conditions

  1. HGC Global Communications Limited ("HGC Global Communications") provides bandwidth of service in designated buildings for 6Mbps download speed and 512Kbps upload speed or up to local upload/download speed 10Mbps / 30Mbps / 100Mbps / 200Mbps / 300Mbps / 500Mbps / 1Gbps. ADSL technology is used in 6Mbps bandwidth of service, it supports up to 6Mbps downloading speed and 512Kbps uploading speed. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. Upload and download speeds may will be substantially lower for overseas websites then than for local websites. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.
  2. Only applicable to new Customers at selected buildings and successfully installed the Home Broadband Service. The fixed contract period is 24 / 30 / 36 months as the case may be. The service charge will be $169 (100M), $219 (200M), $239 (300M), $269 (500M) and $389 (1G) after the contract period.
  3. Home Broadband Service monthly fee discount in designated months will be activated during the fixed contract period.
  4. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month. (Not applicable for those who have subscribed hgc on air monthly plan.
  5. Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  6. The validation period of the related service offer is 6 months upon service subscription. The service installation should be completed and the service should be activated within the said period of time, otherwise HGC Global Communications reserves rights to change or cancel the related service.
  7. The standard monthly fees of 6Mbps , 10Mbps, 30Mbps 100Mbps, 200Mbps, 300Mbps, 500Mbps and 1Gbps Service are $188 , $188, $198, $ 298, $348, $398, $448 and $598 respectively (not include VAS fee). The standard monthly fee of 6Mbps, 10Mbps, 30Mbps, 100Mbps, 200Mbps, 300Mbps, 500Mbps and 1Gbps Service + Residential Telephone Line Service / Residential VoIP Service is $223 , $223, $233, $333, $383, $433, 483 and $633 respectively (not includes VAS fee). Customer shall follow the disconnection procedures set by HGC Global Communications and shall give at least one month's written notice prior to the expiry of contract for the disconnection of the Service. Otherwise, the Service will continue on a monthly basis automatically and the current monthly fees of the Services being subscribed will apply.
  8. The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  9. This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice. For details, please refer to the sales agreement. HGC Global Communications reserves the right to vary the terms and conditions of service without prior notice and shall have the final decision in terms of any dispute. Home Broadband Service monthly fee discount in designated months will be activated during the fixed contract period.
  1. HGC Global Communications Limited (“HGC Global Communications”) provides residential broadband service in designated buildings for local upload/download speed 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.​​​
  2. 4K Home Broadband Service is a special type of Home Broadband Service provided by HGC Global Communications which is covered by the “4K Home Broadband Service Experience Guarantee Program”. This broadband service could prioritize transmission of 4K video contents. Since those contents are stored in HGC Global Communications’ data center, customers can experience smooth streaming of specific video contents. “4K Home Broadband Service Experience Guarantee Program” is only for customers who view streaming of specific LeTV video contents by using designated LeTV models. For details and terms and conditions of “4K Home Broadband Service Experience Guarantee Program”, please refer to our sales representatives.
  3. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable).
  4. D-Link DIR-818​L is the router that supports IEEE 802.11ac standards. The maximum wireless output value is 750Mbps. D-Link DIR-605L is the router that supports IEEE 802.11n standards. The maximum wireless output value is 300Mbps.
  5. All HGC Broadband Service subscribers, except for those who have subscribed hgc on air monthly plan, will be entitled to a free 100 minutes in every calendar month. When all 100 minutes used up, user will not be able to access the service until the next calendar month. For details, please enquire our salesmen or visit www.threebb.com.hk/Service/hgconair-en.html​​
  6. ​​The above Installation Fee only covers the standard installation work. Depending on the actual circumstances of the installation address, if HGC Global Communications or its installation staff or contractor, in its absolute discretion, considers that the required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then HGC Global Communications shall have the right to impose on customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).​​
  • Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.
  1. ​​HGC Global Communication Limited (“HGC Global Communications”) provides residential broadband service in designated buildings for local upload/download speed 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.​
  2. Only applicable to new Customers at selected buildings and successfully installed the Home Broadband Service. The fixed contract period is 24 months as the case may be.
  3. Home Broadband Service monthly fee discount in designated months will be activated during the fixed contract period. The service charge will be $389 after the contract period.
  4. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable).
  5. ​D-Link DIR-850L is the router that supports IEEE 802.11ac standards. The maximum wireless output value is 1,200Mbps [867Mbps (IEEE 802.11ac) + 300Mbps (IEEE 802.11n)].
  6. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month (Not applicable for those who have subscribed hgc on air monthly plan). ​
  7. The above Installation Fee only covers the standard installation work. Depending on the actual circumstances of the installation address, if HGC Global Communications or its installation staff or contractor, in its absolute discretion, considers that the required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then HGC Global Communications shall have the right to impose on customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).​
  8. "Residential Phone Line" refers to fixed line phone or Internet phone service, which is applicable to designated building only. Customers shall check with HGC Global Communications on the availability of the specific type of residential phone service at their installation address. Internet phone service cannot function during any power failure and does not support the use of lifeline devices.​​
  • Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.
  1. ​HGC Global Communications Limited ("​HGC Global Communications") ​HGC Global Communications provides bandwidth of service in designated buildings for upload speed or up to local upload/download speed 100Mbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC network coverage, types of building infrastructure and performance and configuration of customers' computers. Upload and download speeds may be substantially lower fo​r overseas websites then for local websites. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223 .
  2. Only applicable to new Customers at selected buildings and successfully installed the Home Broadband Service. The fixed contract period is 36 months as the case may be.
  3. Home Broadband Service monthly fee discount in designated months will be activated during the fixed contract period. The service charge will be $169 after the contract period.
  4. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable).
  5. D-Link DIR-605L is the router that supports IEEE 802.11n standards. The maximum wireless output value is 300Mbps
  6. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month (Not applicable for those who have subscribed hgc on air monthly plan).
  7. The above Installation Fee only covers the standard installation work. Depending on the actual circumstances of the installation address, if HGC Global Communications or its installation staff or contractor, in its absolute discretion, considers that the required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then HGC Global Communications shall have the right to impose on customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).​
  8. "Residential Phone Line" refers to fixed line phone or Internet phone service, which is applicable to designated building only. Customers shall check with HGC Global Communications​ on the availability of the specific type of residential phone service at their installation address. Internet phone service cannot function during any power failure and does not support the use of lifeline devices.
  • Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.
  1. Offer is only applicable to HKBN Customers at selected buildings and successfully installed the HGC Broadband Service. The minimum subscription period is 36 months and a prepayment is required.
  2. Customers are required to provide the Hong Kong Broadband monthly bill dated in past 3 months which the installation address on the bill has to be same as broadband installation address. The documents are collected for the service subscription only and the copies would not be returned.
  3. If customer opts for a service plan that comes with a premium, customer will receive a redemption notification within 8 weeks upon service activation for premium collection during designated period at designated redemption centre. HGC Global Communications reserves the right to replace the premium with another one without prior notice if the premium is out of stock. HGC Global Communications and its employees and agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable). Customer acknowledges that the premium is not a product of HGC Global Communications. HGC Global Communications is not responsible for the warranty, complaints and claims relating to that premium.
  4. Product specifications and photos are provided by manufacturer, vendor or agent. Please contact the said parties if you have any queries by referring to the packaging. The photos shown are for reference only.
  5. HGC Global Communications Limited ("HGC Global Communications") provides bandwidth of service in designated buildings for upload speed or up to local upload/download speed 100Mbps / 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. Upload and download speeds may be substantially lower for overseas websites than for local websites. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.
  6. Home Broadband Service discounted monthly fee will apply during the minimum subscription period. The monthly fee after expiry of the minimum subscription period will be $169 (100M) / $204 (100M+Residetial Telephone Line/VoIP) / $389 (1G) / $424 (1G+Residetial Telephone Line/VoIP).
  7. The above Installation Fee only covers the standard installation work. Depending on the actual circumstances of the installation address, if HGC Global Communications or its installation staff or contractor, in its absolute discretion, considers that the required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works is required, etc.), then HGC Global Communications shall have the right to impose on customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).
  8. By subscribing to this offer, customer will be entitled to the 10 value-added services package (“VAS Package”) for free (includes Call Waiting + Call Forwarding + Remote Call Forwarding + Do-not-disturb + Appointment Service + Abbreviated Dialing + Conference Calling + Caller Number Display + Duplex Ringing + Block-the-blocker) during the minimum contract period. VAS Package is not applicable to the Secondary Number of Duplex Ringing except for the VAS function "Caller Number Display". Customer shall give one month prior notice to HGC Global Communications to terminate the VAS package before expiry of the minimum contract period if that is not required afterwards, otherwise the standard monthly fee of HK$29 shall automatically be charged after expiry of the minimum contract period. "Residential Phone Line" refers to fixed line phone or Internet phone service, which is applicable to designated building only. Customers shall check with HGC Global Communications on the availability of the specific type of residential phone service at their installation address. Internet phone service cannot function during any power failure and does not support the use of lifeline devices.
  9. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month. (Not applicable for those who have subscribed hgc on air monthly plan).
  10. The validation period of the related service offer is 6 months upon service subscription. The service installation should be completed and the service should be activated within the said period of time, otherwise HGC Global Communications reserves rights to change or cancel the related service
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice. For details, please refer to the sales agreement. HGC Global Communications reserves the right to vary the terms and conditions of service without prior notice and shall have the final decision in terms of any dispute.
  1. HGC Global Communications Limited ("HGC Global Communications") provides residential broadband service in designated buildings for up to local upload/download speed 100Mbps/ 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223 .
  2. Only applicable to new Customers at selected buildings and successfully installed the HGC Broadband Service. The fixed contract period is 30 months as the case may be.
  3. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable).
  4. D-Link DIR-605L is the router that supports IEEE 802.11n standards. The maximum wireless output value is 300Mbps.
  5. PlayStation®Vita TV only support HDMI as image output. HGC Global Communications and PlayStation®Vita manufacturers or agents are not responsible for any problem that caused by using a non-HDMI image output method. All the applications and features rely on the PlayStation®Vita are provided by third parties, HGC Global Communications and the product manufacturers dose not guarantee such applications and features are compatible with the product.
  6. 6 in 1 Game Card and PSNSM Prepaid Card Store Value HK$500 are provided by Sony Computer Entertainment Hong Kong Limited. All the details are rely on Sony Computer Entertainment Hong Kong Limited latest announcement.
  7. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month (Not applicable for those who have subscribed hgc on air monthly plan).
  • Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.
  1. HGC Global Communications Limited (HGC Global Communications "HGC") provides residential broadband service in designated buildings for up to local upload/download speed 100Mbps/ 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.
  2. Only applicable to new Customers at selected buildings and successfully installed the HGC Broadband Service. The fixed contract period is 30 months as the case may be.
  3. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable).
  4. D-Link DIR-605L is the router that supports IEEE 802.11n standards. The maximum wireless output value is 300Mbps.
  5. HGC Global Communications is not the software manufacturer of Office 365 Home. The company shall not bear any responsibility of loss or damages (direct, indirect, special, incidental or accidental) arising due to usage or download of the Services. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
  6. Office 365 Home (“the Product”) offered under the designated monthly plans on a complimentary basis shall be the product of Microsoft Corporation. HGC Global Communications shall not be liable for any issue in relation to the Product. For more details relating to the Product, please visit the official website of Microsoft Corporation http://office.microsoft.com/zh... Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month. (Not applicable for those who have subscribed hgc on air monthly plan.
  7. Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.
  1. HGC Global Communications Limited ("HGC Global Communications") provides residential broadband service in designated buildings for up to local upload/download speed 100Mbps/ 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223
  2. Only applicable to new Customers at selected buildings and successfully installed the HGC Broadband Service. The fixed contract period is 30 months as the case may be.
  3. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices and accessories. For repair, maintenance, replacement or complaints concerning the devices and accessories, customers shall directly contact the manufacturers or the agents and pay for all the related costs (where applicable).​
  4. D-Link DIR-605L is the router that supports IEEE 802.11n standards. The maximum wireless output value is 300Mbps.
  5. D-Link DCS-5222L do not include any sound output device (Speaker or Recorder) and MicroSD memory Card。
  6. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month (Not applicable for those who have subscribed hgc on air monthly plan).
  7. Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  8. The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  9. The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  10. HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.​
  1. HGC Global Communications Limited ("HGC Global Communications") provides residential broadband service in designated buildings for up to local upload/download speed 100Mbps/ 500Mbps/ 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223​.
  2. HGC Broadband Service monthly fee discount in designated months will be activated during the fixed contract period. The service charge will be $169(100M), $269 (500M) and $389 (1G) after the contract period.
  3. Customer who has successfully installed the HGC Broadband Service can enjoy an additional free mobile local data usage (the “Extra Data Offer”), subject to applicable terms and conditions.
  4. To enjoy the Extra Data Offer, customer, upon signing our HGC Broadband Service sales contract (“Sales Contract”), is required to register a 3HK mobile service user’s information, including mobile number and account number (the “Beneficiary Mobile Number”). Thereafter, customer cannot transfer the Extra Data Offer to another 3HK mobile number or account number. Customer should not register a 3HK mobile number which has already been registered to enjoy the same offer. The Extra Data Offer is only applicable to primary SIM user of 3HK 3G / 4G mobile service plan under personal account, and is not applicable to the secondary SIM user of 3HK Multi-Share SIM Plan. The Extra Data Offer is for use on mobile phones only, but not other devices, such as dongles or tablets.
  5. Activation of the HGC Broadband Service (including installation, if applicable) and the Beneficiary Mobile Number must be successfully completed and effective within 6 months upon signing of the Sales Contract. Failing the above, customer will not be entitled to the Extra Data Offer.
  6. HGC Global Communications reserves the right to vary the terms and conditions of the Extra Data Offer, the prices and service plans at any time without prior notice. For details, please refer to the Sales Contract. The above offer(s) are subject to 3G and 4G LTE Service Terms and Conditions, the aforesaid and other special terms and conditions. Please visit www.hgc.com.hk/broadband​ for details. The decision of HGC Global Communications shall be final in case of dispute.
  7. All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month (Not applicable for those who have subscribed hgc on air monthly plan).
  8. The above Installation Fee only covers the standard installation work. Depending on the actual circumstances of the installation address, if HGC Global Communications or its installation staff or contractor, in its absolute discretion, considers that the required installation work beyond the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra is required, etc.), then HGC Global Communications shall have the right to impose on customer an extra fee (subject to the cost, complexity, workload and resources availability for the work required).
  • Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer’s service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.​
  1. HGC Global Communications Limited ("HGC Global Communications") provides residential broadband service in designated buildings for up to local upload/download speed 100Mbps/ 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223​. By subscribing to this offer, customer will be entitled to the 10 value-added services package ("VAS Package") for free (includes Call Waiting + Call Forwarding + Remote Call Forwarding + Do-not-disturb + Appointment Service + Abbreviated Dialing + Conference Calling + Caller Number Display + Duplex Ringing + Block-the-blocker) during the minimum contract period. VAS Package is not applicable to the Secondary Number of Duplex Ringing except for the VAS functio​n "Caller Number Display". Customer shall give one month prior notice to HGC Global Communications to terminate the VAS package before expiry of the minimum contract period if that is not required afterwards, otherwise the standard monthly fee of HK$29 shall automatically be charged after expiry of the minimum contract period. "Residential Phone Line" refers to fixed line phone or Internet phone service, which is applicable to designated building only. Customers shall check with HGC Global Communications on the availability of the specific type of residential phone service at their installation address. Internet phone service cannot function during any power failure and does not support the use of lifeline devices.
  2. Only applicable to new Customers at selected buildings and successfully installed the HGC Broadband Service. The Minimum Subscription Period is 24 months as the case may be. The service installation must be activated on or before 31 December 2019​; otherwise HGC Global Communications Limited ("HGC Global Communications") reserves the rights to change or cancel the special offer.
  3. The service charge will be $244 (100M Home Broadband + Telephone)/ $464 (1G Home Broadband + Telephone) after the contract period.
  4. myTV SUPER Service does not include installation. One-off installation charge of $200 will be charged to the first bill if onsite installation is required. myTV SUPER Customer ID and Account Password will be sent to your registered email address upon receipt of myTV SUPER device or completion of onsite installation and activation of myTV SUPER Service. The myTV SUPER service includes Basic Pack, TVB Premium SVOD, Premium Basic Pack and one myTV SUPER “Multi-view Service” (Pair with myTV SUPER App or Web for use). The service installation address of both the HGC Broadband Service and myTV SUPER service must be the same. Upon the expiry of the 24 months myTV SUPER Service,​ HGC Global Communications will continue to provide you with myTV SUPER service on a monthly basis at the monthly rate $98 for the applicable plan of myTV SUPER service.. You may terminate such monthly service by giving HGC Global Communications one month's written notice. Minimum Subscription Period applies to myTV SUPER service. If customer terminates this sales agreement for any reason before the expiry of the Minimum Subscription Period, customer undertakes to (a). give HGC Global Communications 30 days' written notice; and (b). pay HGC Global Communications the termination fees stipulated in our Terms of Service. Premium Service (i.e. TVB Premium SVOD and Premium Basic Pack) is only available to existing Basic Pack customers. Upon expiry or termination of the Basic Pack for whatever reason, Premium Service will be automatically terminated at the same time and no refund or offset of fees paid will be provided. Please check the remaining contract period of the Basic Pack before subscribing to any Premium Service. Upon expiry or termination of HGC Broadband Service for whatever reason, Premium Service will be automatically terminated at the same time and customer can login to free zone only.
  5. myTV SUPER is only applicable to myTV SUPER box, compatible device and designated mobile operating system. Please visit www.mytvsuper.com/en/basic_requirement for details. Monthly rental fee for myTV SUPER Box is waived during the Minimum Subscription Period. Customer can enjoy one myTV SUPER “Multi-view Service” (Pair with myTV SUPER App or Web for use) with the monthly fee waived during the Minimum Subscription Period. Customer is responsible for any data usage costs incurred in accessing myTV SUPER service via any mobile devices. Content on myTV SUPER “Multi-view Service” may differ from that on TV because of broadcast licensing issues. Each account may change device for not more than 3 times a month. myTV SUPER service is provided by MyTV Super Limited subject to the terms and conditions in "myTV SUPER Terms of Service". Please visit www.mytvsuper.com for details. Upon using or installing the service, customer shall be deemed to have agreed to accept and be bounded by its terms and conditions. For the purposes of providing myTV SUPER service, verifying customer's eligibility to myTV SUPER service or any other related purposes as specified in the Personal Information Collection Statement for myTV SUPER service (http://www.mytvsuper.com/tc/pics ), customer agrees that the customer's salutation, name, HKID number, installation address, contact number, credit card information and email address used to register the HGC Broadband Service will be provided to MyTV Super Limited by HGC Global Communications. Only Hong Kong residents aged 18 or above are eligible for myTV SUPER service. myTV SUPER service is only available for use in Hong Kong. MyTV Super Limited reserves the right to change or cancel any channel and/or any content at any time without prior notice. MyTV Super Limited accepts no liability for any such change or cancellation. MyTV Super Limited reserves the right to suspend, vary or terminate (all or any part of) the above offer or amend the relevant terms and conditions at any time without prior notice. In case of any dispute, MyTV Super Limited reserves the right of final determination.
  6. The installation fee as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee (which shall be subject to the cost, complexity, workload and resources availability for the work required).​
  7. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices, accessories and contents ("Product"). HGC Global Communications and its emp​​loyees and agents will under no circumstances be liable to customers or any successors (if applicable) for any direct, indirect or consequential damages, including but not limited to loss of business, profits, or revenue due to the Product. HGC Global Communications, manufacturers or agents do not provide maintenance services under certain circumstances, which include but are not limited to the following situations: the damage to the Product is caused by accident, misuse, liquid contact, fire or other external causes; or the Product is operated not in accordance with its permitted or intended use as described by the manufacturers or agents; or the repair (include service upgrade and expansion) of the Product has been performed by a person not authorized by manufacturers or agents. Maintenance service does not cover cosmetic damage, such as scratches or dents, or the normal wear or tear. HGC Global Communications​​​ will not provide technical support service for Product which has been altered, changed, intervened or removed. HGC Global Communications and Product manufacturer or agent will also terminate all warranty and maintenance service. HGC Global Communications technical support service does not cover assistance in storing, retrieving, and managing files; interpreting system error messages; and determining the timing for hardware or Product repair. HGC Global Communications technical support service does not cover the effects on or interactions of Product and its software; device or operating system unrelated to customer's software or connectivity issues; or recovery and reinstallation of software programs and user data. Customer agrees that the information provided to HGC Global Communications can be used by HGC Global Communications, its affiliated companies, agents and contractors for processing service application, installation and provision of service, credit assessments, billing, payment collection and customer services in accordance with HGC Global Communications Privacy Policy. HGC Global Communications will protect your information in accordance with HGC Global Communications Privacy Policy and Personal Information Collection Statement which are available for review at www.hgcbroadband.com. HGC Global Communications will not be liable for any failure or delay in performing its obligations which are beyond its reasonable control. The Product may contain links to third party websites that are not controlled by HGC Global Communications. HGC Global Communications assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party sites. Customer shall pay service inspection fee of HK$150 to HGC Global Communications for all on-site inspection (save and except for those faults or problems caused solely by the telecommunication system, equipment or devices provided by HGC Global Communications. HGC Global Communications reserves the right to amend the terms and conditions herein, which shall be subject to the final decision of HGC Global Communications. Use of myTV SUPER service requires compatible devices, Internet access, and periodic updates (fees imposed by third parties may apply). The latest version of the software is recommended and may be required to access myTV SUPER service for certain features or transactions. Customer acknowledges that they are responsible to obtain and maintain at their own expense all equipment, systems or software, and services needed to access myTV SUPER service. Customer shall bear any communication or data transmission charges incurred by accessing to myTV SUPER service and updating the software through a third party network. Use of myTV SUPER service may affect customer's enjoyment and/or the operation of the broadband or wireless services provided by a third party network and MyTV Super Limited shall not in any event be liable in respect thereof. Customer's use of third parties' websites and/or applications linked to myTV SUPER service may be governed by additional or different terms and conditions. Those additional terms and conditions of such web pages and applications will apply to customers in addition to these service terms and will prevail over these service terms if there is any inconsistency regarding customer's use of those web pages and/or applications. MyTV Super Limited assumes no responsibility for any third party websites and/or applications. When customer uses myTV SUPER service with their network bandwidth service, the network bandwidth may be reduced. As their use of myTV SUPER service will require Internet connection and incur network data transmission fees, they should beware their network consumption and the network data transmission fees being charged by their network service provider and contact them for any queries. Installation and use of myTV SUPER service by Apps will occupy certain storage capacity of the device. Therefore, please maintain sufficient storage capacity in the device at all times. myTV SUPER Box requires HDMI connection to TV and does not support HDMI splitters.
  8. If customer relocates and requests for change of address, bandwidth, service provisioning for whatever reason, terminates the sales agreement or the service due to any other reasons, customer is required to return the broadband modem, power adaptor (collectively referred to as "Devices") to the designated location listed on HGC Global Communications' service termination form or other location designed by HGC Global Communications. In the event that (i) customer does not agree to return the Devices (ii) customer fails to return the Devices as directed by HGC Global Communications or (iii) there is any loss or damage to the Devices for whatever reason, customer agrees to pay the amount below as a compensation for such damage or loss: broadband modem - HK$500 (Non-FTTH)/ HK$1,500 (FTTH); power adaptor HK$100. HGC Global Communications reserves the right to change or cancel the amount of compensation for any loss or damage to the Devices.
  9. Premium is available while stock lasts. Customer will receive a redemption notification within 8 weeks upon service activation for premium collection during designated period at designated redemption centre. HGC Global Communications reserves the right to replace the premium with another one without prior notice if the premium is out of stock. Customer acknowledges that the premium is not a product of HGC Global Communications. HGC Global Communications is not responsible for the warranty, complaints and claims relating to that premium. Product specifications and photos are provided by manufacturer, vendor or agent. Please contact the said parties if you have any queries by referring to the packaging. The photos shown are for reference only.
  • Customers are required to settle the prepayment which the amount is stated in the sales agreement. The payment method is subject to the payment method of monthly fee settlement. The related prepayment shall be credited to the customer's service account as monthly fee rebate. The credit card the customer uses for monthly fee settlement should be with at least 3 months validity. The related prepayment shall be refunded if the related service installation is not completed.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.
  1. ​HGC Global Communications provides residential broadband service up to a maximum of 20Mbps download speed and 2Mbps upload speed. The relevant bandwidth mentioned above may only be available at selected buildings and selected floors, due to wiring issue or other physical constraints within the buildings. It refers to the maximum bandwidth that may be achieved between a customer’s premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications ​network coverage, building infrastructure and performance and configuration of computers. Upload and download speeds will be substantially lower for overseas websites than local websites. For enquiries on broadband speed and bandwidth availability, please call HGC Broadband Customer Services Hotline 1223.
  2. myTV SUPER Designated Home Broadband Service (the “Service”) is only applicable to connection with myTV SUPER BOX for provision of myTV SUPER Service. The above offers are only applicable to (i) new customers at selected buildings; (ii) service installation is completed successfully within 6 months from the date of subscription; and (iii) the Service installation address has not been registered as an installation address under “HGC Broadband Service” within 180 days prior to subscription of the Service. Monthly fee for the Service must be settled by credit card autopay. True and accurate customer contact information, including mobile number and email address must be provided for registration and installation purposes.
  3. Upon expiry of the Minimum Subscription Period, a monthly fee of $169 (not include myTV SUPER fee) ​will be charged automatically to the relevant registered customer account on a monthly basis. Service offers are subject to the final decision of HGC Global Communications. HGC Global Communications reserves the right to change the terms and conditions of the above offer at any time without prior notice.
  4. If customer relocates to an address where the bandwidth does not attain the minimum bandwidth requirement of the Service, customer experience of the Service may be affected. If such relocation occurs during the Minimum Subscription Period, customer is still liable for the monthly service fees of the remaining term of the Minimum Subscription Period. In addition, if customer relocates to an address which is outside the HGC Global Communications' network coverage for the Service during the Minimum Subscription Period, the customer agrees to either (i) change the service subscription to HGC Global Communications' standard residential broadband service at the prevailing service fee for remaining term of the Minimum Subscription Period; or (ii) pay to HGC Global Communications an early termination charge equivalent to the monthly service fees multiplied by the number of months remaining of the Minimum Subscription Period.
  5. If customer relocates and requests for change of address, bandwidth, service provisioning for whatever reason, terminates the sales agreement or the Service due to any other reasons, customer is required to return the broadband modem, power adaptor, myTV SUPER’s related devices (include myTV SUPER Box, remote control or power adaptor) (collectively referred to as “Devices”) to the designated location listed on HGC Global Communications' service termination form or other location designated by HGC Global Communications. In the event that (i) customer does not agree to return the Devices (ii) customer fails to return the Devices as directed by HGC Global Communications, or (iii) there is any loss or damage to the Devices for whatever reason, customer agrees to pay the amount below as a compensation for such damage or loss: broadband modem - HK$500 (Non-FTTH)/ HK$1,500 (FTTH); power adaptor HK$100; myTV SUPER Box, remote control or power adaptor - HK$580.
  1. HGC Global Communications Limited ("HGC Global Communications") provides residential broadband service in designated buildings for up to local upload/download speed 100Mbps/ 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223. By subscribing to this offer, customer will be entitled to the 10 value-added services package ("VAS Package") for free (includes Call Waiting + Call Forwarding + Remote Call Forwarding + Do-not-disturb + Appointment Service + Abbreviated Dialing + Conference Calling + Caller Number Display + Duplex Ringing + Block-the-blocker) during the minimum contract period. VAS Package is not applicable to the Secondary Number of Duplex Ringing except for the VAS function "Caller Number Display". Customer shall give one month prior notice to HGC Global Communications to terminate the VAS package before expiry of the minimum contract period if that is not required afterwards, otherwise the standard monthly fee of HK$29 shall automatically be charged after expiry of the minimum contract period. "Residential Phone Line" refers to fixed line phone or Internet phone service, which is applicable to designated building only. Customers shall check with HGC Global Communications on the availability of the specific type of residential phone service at their installation address. Internet phone service cannot function during any power failure and does not support the use of lifeline devices.
  2. Only applicable to new Customers at selected buildings and successfully installed theHGC Broadband Service. The Minimum Subscription Period is 24 months as the case may be. The service installation should be completed and the Service should be activated within 6 months; otherwise HGC Global Communications Limited ("HGC Global Communications") reserves the rights to change or cancel the special offer.​
  3. The service charge will be $244 (100M Home Broadband + Telephone)/ $464 (1G Home Broadband + Telephone) after the contract period.HGC Global Communications is not the manufacturer of Le TV Box (4K Standard Edition) and the supplier of Letv VIP membership and others LeEco (HK) contents. Any enquiry or dispute relating to the Letv product and services should be directed to LeEco (HK). HGC Global Communications​ shall have no liability whatsoever in this regard. For terms and conditions of this special offer and Le TV Box (4K Standard Edition), please visit www.LeMall.com for details.
  4. The myTV SUPER service includes Basic Pack, TVB Premium SVOD, Premium Basic Pack and one myTV SUPER “Multi-view Service” (Pair with myTV SUPER App or Web for use). The service installation address of both the HGC Broadband Service and myTV SUPER service must be the same. Upon the expiry of the Minimum Subscription Period, HGC Global Communications will continue to provide you with myTV SUPER service on a monthly basis at the monthly rate $98 for the applicable plan of myTV SUPER service. You may terminate such monthly service by giving HGC Global Communications one month's written notice. Minimum Subscription Period applies to myTV SUPER service. If customer terminates this sales agreement for any reason before the expiry of the Minimum Subscription Period, customer undertakes to (a). give HGC Global Communications 30 days' written notice; and (b). pay HGC Global Communications the termination fees stipulated in our Terms of Service. Premium Service (i.e. TVB Premium SVOD and Premium Basic Pack) is only available to existing Basic Pack customers. Upon expiry or termination of the Basic Pack for whatever reason, Premium Service will be automatically terminated at the same time and no refund or offset of fees paid will be provided. Please check the remaining contract period of the Basic Pack before subscribing to any Premium Service. Upon expiry or termination of HGC Broadband Service for whatever reason, Premium Service will be automatically terminated at the same time and customer can login to free zone only.
  5. myTV SUPER is only applicable to myTV SUPER box, compatible device and designated mobile operating system. Please visit www.mytvsuper.com/en/basic_requirement" for details. Monthly rental fee for myTV SUPER Box is waived during the Minimum Subscription Period. Customer can enjoy one myTV SUPER “Multi-view Service” (Pair with myTV SUPER App or Web for use) with the monthly fee waived during the Minimum Subscription Period. Customer is responsible for any data usage costs incurred in accessing myTV SUPER service via any mobile devices. Content on myTV SUPER “Multi-view Service” may differ from that on TV because of broadcast licensing issues. Each account may change device for not more than 3 times a month. myTV SUPER service is provided by MyTV Super Limited subject to the terms and conditions in "myTV SUPER Terms of Service". Please visit www.mytvsuper.com for details. Upon using or installing the service, customer shall be deemed to have agreed to accept and be bounded by its terms and conditions. For the purposes of providing myTV SUPER service, verifying customer's eligibility to myTV SUPER service or any other related purposes as specified in the Personal Information Collection Statement for myTV SUPER service (http://www.mytvsuper.com/tc/pi... ), customer agrees that the customer's salutation, name, HKID number, installation address, contact number, credit card information and email address used to register the HGC Broadband Service will be provided to MyTV Super Limited by HGC Global Communications. Only Hong Kong residents aged 18 or above are eligible for myTV SUPER service. myTV SUPER service is only available for use in Hong Kong. MyTV Super Limited reserves the right to change or cancel any channel and/or any content at any time without prior notice. MyTV Super Limited accepts no liability for any such change or cancellation. MyTV Super Limited reserves the right to suspend, vary or terminate (all or any part of) the above offer or amend the relevant terms and conditions at any time without prior notice. In case of any dispute, MyTV Super Limited reserves the right of final determination.
  6. The installation fee as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works extra, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee (which shall be subject to the cost, complexity, workload and resources availability for the work required).
  7. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices, accessories and contents ("Product"). HGC Global Communications and its employees and agents will under no circumstances be liable to customers or any successors (if applicable) for any direct, indirect or consequential damages, including but not limited to loss of business, profits, or revenue due to the Product. HGC Global Communications, manufacturers or agents do not provide maintenance services under certain circumstances, which include but are not limited to the following situations: the damage to the Product is caused by accident, misuse, liquid contact, fire or other external causes; or the Product is operated not in accordance with its permitted or intended use as described by the manufacturers or agents; or the repair (include service upgrade and expansion) of the Product has been performed by a person not authorized by manufacturers or agents. Maintenance service does not cover cosmetic damage, such as scratches or dents, or the normal wear or tear. HGC Global Communications will not provide technical support service for Product which has been altered, changed, intervened or removed. HGC Global Communications and Product manufacturer or agent will also terminate all warranty and maintenance service. HGC Global Communications technical support service does not cover assistance in storing, retrieving, and managing files; interpreting system error messages; and determining the timing for hardware or Product repair. HGC Global Communications technical support service does not cover the effects on or interactions of Product and its software; device or operating system unrelated to customer's software or connectivity issues; or recovery and reinstallation of software programs and user data. Customer agrees that the information provided to HGC Global Communications can be used by HGC Global Communications, its affiliated companies, agents and contractors for processing service application, installation and provision of service, credit assessments, billing, payment collection and customer services in accordance with HGC Global Communications Privacy Policy. HGC Global Communications will protect your information in accordance with HGC Global Communications Privacy Policy and Personal Information Collection Statement which are available for review at www.hgc.com.hk/broadband​. HGC Global Communications will not be liable for any failure or delay in performing its obligations which are beyond its reasonable control. The Product may contain links to third party websites that are not controlled by HGC Global Communications. HGC Global Communications assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party sites. Customer shall pay service inspection fee of HK$150 to HGC Global Communications for all on-site inspection (save and except for those faults or problems caused solely by the telecommunication system, equipment or devices provided by HGC Global Communications. HGC Global Communications reserves the right to amend the terms and conditions herein, which shall be subject to the final decision of HGC Global Communications. Use of myTV SUPER service requires compatible devices, Internet access, and periodic updates (fees imposed by third parties may apply). The latest version of the software is recommended and may be required to access myTV SUPER service for certain features or transactions. Customer acknowledges that they are responsible to obtain and maintain at their own expense all equipment, systems or software, and services needed to access myTV SUPER service. Customer shall bear any communication or data transmission charges incurred by accessing to myTV SUPER service and updating the software through a third party network. Use of myTV SUPER service may affect customer's enjoyment and/or the operation of the broadband or wireless services provided by a third party network and MyTV Super Limited shall not in any event be liable in respect thereof. Customer's use of third parties' websites and/or applications linked to myTV SUPER service may be governed by additional or different terms and conditions. Those additional terms and conditions of such web pages and applications will apply to customers in addition to these service terms and will prevail over these service terms if there is any inconsistency regarding customer's use of those web pages and/or applications. MyTV Super Limited assumes no responsibility for any third party websites and/or applications. When customer uses myTV SUPER service with their network bandwidth service, the network bandwidth may be reduced. As their use of myTV SUPER service will require Internet connection and incur network data transmission fees, they should beware their network consumption and the network data transmission fees being charged by their network service provider and contact them for any queries. Installation and use of myTV SUPER service by Apps will occupy certain storage capacity of the device. Therefore, please maintain sufficient storage capacity in the device at all times. myTV SUPER Box requires HDMI connection to TV and does not support HDMI splitters.
  8. If customer relocates and requests for change of address, bandwidth, service provisioning for whatever reason, terminates the sales agreement or the service due to any other reasons, customer is required to return the broadband modem, power adaptor (collectively referred to as "Devices") to the designated location listed on HGC Global Communications’ service termination form or other location designed by HGC Global Communications. In the event that (i) customer does not agree to return the Devices (ii) customer fails to return the Devices as directed by HGC Global Communications, or (iii) there is any loss or damage to the Devices for whatever reason, customer agrees to pay the amount below as a compensation for such damage or loss: broadband modem - HK$500 (Non-FTTH)/ HK$1,500 (FTTH); power adaptor HK$100. HGC Global Communications reserves the right to change or cancel the amount of compensation for any loss or damage to the Devices.
  9. Premium is available while stock lasts. Customer will receive a redemption notification within 8 weeks upon service activation for premium collection during designated period at designated redemption centre. HGC Global Communications reserves the right to replace the premium with another one without prior notice if the premium is out of stock. Customer acknowledges that the premium is not a product of HGC Global Communications. HGC Global Communications is not responsible for the warranty, complaints and claims relating to that premium. Product specifications and photos are provided by manufacturer, vendor or agent. Please contact the said parties if you have any queries by referring to the packaging. The photos shown are for reference only.

​Please refer to Chinese version for the offer Terms and Conditions​​​

Privacy Policy

Disclaimer

This Statement is, except where separate and distinctive statements are provided, applicable to the HGC Global Communications group of companies. Accordingly, references to "we", "us", or "our company" etc. mean to the relevant company within the HGC Global Communications group of companies.

  1. Application
    This disclaimer applies to:
    1. the use of any services and information obtained through "hgc.com.hk" ("HGC Site") offered by HGC Global Communications Limited; offered by HGC Global Communications (HGC Services);
    2. all information stored on or receivable through this or any other associated servers (collectively "HGC Servers") (Information); and
    3. any goods or services offered, accessed or obtained through the HGC Global Communications Site , by you (the User).
    This note limits the liability of HGC Global Communications​ Limited and its associated companies, employees, agents, contractors and any third party Information provider (collectively "HGC") in relation to any such use, information, goods and services.
  2. Copyright
    The Information may be protected under intellectual property laws and rights (including without limitation laws protecting copyright). If the User downloads, copies, transmits, publishes, stores or otherwise uses the Information without the consent of the owner of such rights, the User may infringe such laws or rights. It is the User's responsibility to determine whether any such infringement (Copyright Infringement ) will occur.
  3. General Disclaimer
    HGC expressly, to the extent permitted by law, disclaims any responsibility, representation or warranty:
    1. in relation to the quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of the HGC Services or the Information;
    2. in relation to any goods or services accessed, offered or obtained through the HGC Servers or the HGC Services or pursuant to the Information;
    3. that any access to the HGC Servers, the HGC Services or the Information will be uninterrupted or error free or that the Information does not contain any viruses, or contaminating or destructive properties;
    4. that the Information will not be objectionable or offensive to the User or any other person; and
    5. for any error, omission or misstatement in or arising from the Information. HGC does not endorse or recommend any person, organization, name, product or service referred to in the Information, nor does the Information constitute HGC's views or opinions. HGC will not be a party to any transaction between the User and any third person in any way relating to the Information or made through the HGC Servers or the HGC Services unless and only to the extent expressly stated in writing otherwise.
  4. Limitation of Liability
    To the extent permitted by law, HGC shall not be liable to the User or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) for:
    1. any direct loss;
    2. any consequential or indirect loss (including without limitation loss of revenue or profits); or
    3. the User's liability to any other person, which is suffered or incurred by the User or any other person arising under or in any way out of the Information or the HGC Services.
  5. Confidentiality
    HGC does not warrant (and accepts no responsibility for) confidentiality of any information or data whether personal or otherwise transmitted through the HGC Site and/or HGC Services. HGC's current practice is to take reasonable steps to maintain confidentiality. (Refer also to HGC's Privacy Policy and Personal Data Collection Statements current from time to time).
  6. User's Obligations
    In consideration of HGC allowing the User access to the Information, HGC Site, HGC Servers and/or HGC Services, the User agrees:
    1. not to carry out or allow any Copyright Infringement;
    2. not to use the Information or the User's access to the HGC Site, HGC Servers and/or HGC Services for any illegal, improper, obscene or defamatory purpose;
    3. to take all steps to ensure the Information does not damage the User's information or systems;
    4. to HGC conducting research on access to the Information;
    5. to all HGC's disclaimers and limitations of liability set out in this disclaimer, and to HGC's personal data policies current from time to time applying.
  7. Law and Severability
    Hong Kong law governs this disclaimer, and each part of this disclaimer shall apply to the extent permitted thereby. Any part of this disclaimer which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of this disclaimer nor affect the validity or enforceability of that part in any other jurisdiction. Where this disclaimer is available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

Person-To-Person Marketing Calls - Operation Guideline

HGC Global Communications Limited highly values our customers and their satisfaction. As person-to-person marketing calls are becoming more and more common in Hong Kong, HGC will refer to the following operation guidelines in providing marketing call programs to customers. HGC aims at keeping up our service level through these guidelines.

Hours of Calling

  • HGC will make person-to-person marketing calls between Hong Kong time 09:00am and 10:00pm, unless customer has advised that a call at another time would be more convenient and acceptable.

Identity and Purpose

  • Telephone number of the calling line will be displayed in our person-to-person marketing calls;
  • HGC's telesales representatives will state our company name and purpose of the call when making person-to-person marketing calls to customers;
  • HGC Broadband Customer Services Hotline 1223 is provided for customers to enquire or comment on the person-to-person marketing calls.


Unsubscribe Request

  • Customers may make unsubscribe request to telesales representatives or HGC Broadband Sales Hotline 1226 . HGC will keep Unsubscribe Request List and arrange to stop providing person-to-person marketing calls within 10 working days after the request is received.


Provide Customer Complaint Records

  • HGC will keep records of customers’ complaints and provide information of complaints upon request from the relevant telecom authority or public body.


Use of Automated Dialing Equipment

  • When deploying automated dialing equipment, HGC will allow 15 seconds or four rings before disconnecting an unanswered call;
  • HGC will make endeavour to connect customers to HGC's telesales representative within 2 seconds after the call has been answered;
  • HGC will provide statistics of deploying the equipment upon request from the relevant telecom authority or public body.


Customers Travelling Overseas when the Call is Made

  • If HGC become aware customer is travelling overseas when call is made, we will disconnect the call immediately (if the call has not yet been answered);
  • If the call has been answered, HGC will politely state our company name, purpose of the call, and then terminate the conversation as soon as practicable.


HGC will follow the above operation guidelines to provide quality service for our valuable customers. For any further enquiry, please call HGC Broadband Customer Services Hotline 1223 or visit our website at www.hgc.com.hk.


Last Update Date: 28 July 2015​​

Customer Feedback Channels

Customer Feedback Channels

1.Customer Service Hotline
HGC establish 24hours customer service hotline 1223 so that customer can dial for enquiries and provide opinion about our products and service.

2.Feedback by Letter

  • Customers can feedback by letter and mail to "HGC Global Communications Limited” , address: "P.O. BOX 33, Tsuen Wan Post Office, New Territories, Hong Kong".
  • Fax enquiry – Customer can fax written feedback to 3694 3508.

3.Enquiry through Email
We have a public email for customer feedback and the email address is suggestion@hgc.com.hk.

4.Web Enquiry Form
Customer can click here​ to submit feedback through web enquiry form.

CUSTOMER COMPLAINT SETTLEMENT SCHEME ("CCSS")
Our company has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS").
The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.
The mediation service is provided by the independent CCSS Centre set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.
For further information on the CCSS, please call 21809521 or visit the CCSS website at ccss.cahk.hk.

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