HGC Broadband customers who subscribe to myTV SUPER Value-added Optional Pack, will enjoy ​monthly discount1,2. Limited time offer, don’t miss the chance!​

myTV SUPER Optional Pack Monthly Service Plan *​​

​​​​Service 4
​​Offer details ​​​Minimum Subscription Period 2
​myTV SUPER Service Package​ A
  • myTV SUPER Pack including Basic Pack, Premium SVOD, Premium Basic Pack, Additional Mobile Device Service 3​​
  • Monthly fee: $38​​ ​1​(after subscription period $98)
18months​

​​Service included​:

  • "myTV SUPER Service Experience Guarantee Program​"

* Only applicable to designated existing HGC Broadband Customers at selected buildings.​

More Information

1. The "myTV SUPER Service Experience Guarantee Program" (the "Service Guarantee") is only applicable to customers who registered and installed "myTV SUPER - Optional Pack" successfully.

2.The "Service Guarantee" guarantees that subscriber shall enjoy smooth streaming of specific myTV SUPER video contents which are stored in HGC Global Communications' data center with designated myTV SUPER Box when connecting to HGC's Home Broadband Service, which means no buffering or freezing time for 10 seconds or above per hour and no more than 10 buffering time per hour.

3.Specific System Requirements for participating in the "Service Guarantee": Official Hong Kong version of myTV SUPER Box authorized by MyTV Super Limited or other systems as required by HGC Global Communications from time to time. The myTV SUPER Box is required to be connected to the designated HGC Global Communications' Modem Ethernet port directly. The original setting of myTV SUPER Box, software, applications and their settings, and hardware equipments or cable should be in place.

4.The minimum bandwidth requirement of the "Service Guarantee"is 100Mbps or above ("Minimum Bandwidth Requirement"). If subscriber moves to a new premises which cannot meet the Minimum Bandwidth Requirement, the experience of the Service may be affected and the "Service Guarantee" will not be applicable. However, subscriber is still required to pay the subscription fee for the remaining months of the Minimum Subscription Period if the fixed contract period has not expired.

5.HGC Global Communications shall not offer the Service Guarantee under circumstances listed below:

I. Subscriber does not equip with the systems that meet the Specific System Requirements as set out in Clause 3 above.
II. Subscriber does not turn off Broadband Phone or Broadband Television when connecting to the Home Broadband Service. The Broadband transmission quality shall be affected by any usage of Broadband Phone or Broadband Television. Therefore, subscriber must switch off the aforesaid devices to ensure smooth streaming of video contents.
III. Broadband service of the subscriber shall be affected by the software or applications installed by the subscriber in myTV SUPER Box or by the signal delay/ fault/other related factors in the system for the provision of my TV SUPER service, which cause the failure in achieving the guaranteed standard. IV. Periodic or emergency network maintenance or network upgrading works resulting in internet service suspension or lower transmission speed or other circumstances and situations that HGC Global Communications cannot reasonably foresee or control.
6. Criteria for declaration of not meeting the Service Guarantee (the "Declaration")
I. Being a subscriber of the "myTV SUPER - Optional Pack" or has registered the "Service Guarantee"; and
II. Having met the abovementioned Specific System Requirements.
7. Procedures for Declaration:
I. For subscriber who meets the Declaration criteria and considers that HGC Global Communications has failed to provide the guaranteed standard, please call HGC Broadband Customer Services Hotline 1223. HGC Global Communications customer service representative shall guide the subscriber to conduct a preliminary test for the network over the phone.
II. If HGC Global Communications' customer service representative identifies that the failure of HGC Global Communications in providing the guaranteed standard was caused by potential network problems, HGC will send a technician to conduct an onsite test for the subscriber.
8. Definition of "Affected day"
I. Number of days counted from the date that HGC Global Communications' customer service representative replied and confirmed the Declaration by the subscriber to the date that service resumed normal. It includes two periods of time:
a. Period waiting for maintenance (starting from the date that the Declaration was replied and confirmed to the subscriber until one day before the onsite test date); and
b. Maintenance period after onsite test (starting from the date of onsite test until the day that maintenance job completed).
II. Under circumstances listed below, when HGC Global Communications confirmed that the service failed to achieve the guaranteed standard and calculate the amount of compensation, "Period waiting for maintenance" shall be limited to a maximum of two days:
a. Subscriber does not accept HGC Global Communications' arrangement of onsite testing.
b. Onsite testing by HGC Global Communications' technician could not be arranged within two days due to restrictions of management office of the premises.
c. HGC Global Communications is unable to conduct onsite testing as scheduled due to any unforeseeable and uncontrollable circumstances.
d. HGC Global Communications' technician is unable to contact the subscriber at the time scheduled for on-site testing.
9. Testing Method and Compensation Principles
I. HGC Global Communications' technician shall visit and conduct onsite testing at subscriber's premises according to the appointed schedule. However, HGC Global Communications shall not conduct any inspection or system settings of subscriber's television.
II. Technician of HGC Global Communications shall be equipped with the CAT5-E or fiber cable and specific model of device to access to the internet through HGC Global Communications Modem Ethernet port, and show the network testing result to subscriber on the spot.
III. Based on the onsite testing result, HGC Global Communications shall determine whether its broadband service achieved the standard of the Service Guarantee and whether the procedures for compensation can be proceeded with. HGC Global Communications reserves the right of final decision. If the onsite test result indicates that HGC Global Communications has achieved the standard guarantee under the "Service Guarantee" program or if, after investigation, the problem is found to have been caused by the subscriber (such as subscriber's failure to equip with the system that meets the Specific System Requirements), HGC Global Communications shall levy an onsite inspection charge of HK$150 on the subscriber.
10.Compensation calculation
I. According to the results of onsite test, if the broadband services provided by HGC Global Communications to subscriber fail to achieve the standard of "Service Guarantee", HGC Global Communications shall compensate the subscriber with an amount equal to twice of the service fee charged for the number of "Affected day" calculated on a pro-rata basis. (Compensation amount = [(Service charge of that billing cycle/no. of day for that billing cycle) x "Affected day"] x 2).
II. Compensation amount shall not exceed the monthly service fee of that billing cycle of the account payable for the subscriber, and hence compensation will not be applicable to any month with free service fee offered by HGC Global Communications.
11. HGC Global Communications provides the "Service Guarantee" subject to its terms and conditions which may be revised from time to time without prior notice. HGC Global Communications reserves the right of final decision and all rights to revise the testing standards and compensation principle and to cancel the "Service Guarantee" program anytime.

myTV SUPERValue Added Optional Pack

  1. This offer is only applicable to customers who subscribe myTV SUPER Optional Pack - 18months Service Plan within the effective limited time offer.
  2. Offer is valid until 30 Sep 2019 and only applicable to new Customers or existing customers at selected buildings and successfully installed the HGC Broadband Service. The Minimum Subscription Period is 18 months as the case may be. Customers must have HGC Broadband Service successfully installed and activated on or before 30 Sep 2018 in order to enjoy the special offer of myTV SUPER service (“myTV SUPER service”). The monthly service shall be rebated to customer’s service account in specific months within the Minimum Subscription Period after successful installation of the service. The monthly service fee will not be rebated to customers in the event of suspension, termination or alteration of the services subscribed prior to the expiration of the Minimum Subscription Period by reason of customer’s request or default. If service activation cannot be successfully completed by the dates specified above, the offer will be invalid. Terms and conditions applied. HGC Broadband Service monthly fee discount in designated months will be activated during the fixed contract period. HGC Global Communications Limited("HGC Global Communications") provides residential broadband service in designated buildings for up to local upload/download speed 100Mbps/ 1Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.
  3. myTV SUPER Service Package A (18 months) subscribers, myTV SUPER service includes Basic Pack, TVB Premium SVOD, Premium Basic Pack and one myTV SUPER “Multi-view Service” (Pair with myTV SUPER App or Web for use). The service installation address of both the HGC Broadband Service and myTV SUPER service must be the same. If the broadband service of the service installation address of myTV SUPER service is lower than the Minimum Bandwidth Requirement (as defined below in “myTV SUPER Service Experience Guarantee Program”), the experience of the Service may be affected and some programs may not be broadcasted due to the bandwidth requirement.​Upon the expiry of the Minimum Subscription Period, HGC Global Communications will continue to provide you with myTV SUPER service on a monthly basis at the monthly rate for the applicable plan of myTV SUPER service. You may terminate such monthly service by giving HGC Global Communications one month's written notice. myTV SUPER service is provided by MyTV Super Limited subject to the terms and conditions in "myTV SUPER Terms of Service". Please visit www.mytvsuper.com for details. myTV SUPER service is only available for use in Hong Kong. MyTV Super Limited reserves the right to change or cancel any channel and/or any content at any time without prior notice. MyTV Super Limited accepts no liability for any such change or cancellation. MyTV Super Limited reserves the right to suspend, vary or terminate (all or any part of) the above offer or amend the relevant terms and conditions at any time without prior notice. In case of any dispute, MyTV Super Limited reserves the right of final determination.
  4. The myTV SUPER service is only applicable to myTV SUPER Box and designated mobile operating systems. Customer can enjoy Additional Mobile Device Service (limited to 1 mobile device) with the monthly fee waived during the Minimum Subscription Period. Customer is responsible for any data usage costs incurred in accessing myTV SUPER service via any mobile devices. Content on Additional Mobile Device may differ from that on TV because of broadcast licensing issues. Each account may change device for not more than 3 times a month. Service fee will be charged from the service activation date. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the days of service. Customer shall settle the amount as invoiced on or before the payment due date. Following the termination of this Sales Agreement, HGC Global Communications shall refund to customer any sum standing to the credit of customer’s account without interest less any sum due from customer to HGC Global Communications provided that a claim in writing must be made by customer to HGC Global Communications within three months after the date of termination. At least one month's prior to the expiry of the Contract Period, customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 for cancellation or termination of the monthly service. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty.
  5. The “myTV SUPER Service Experience Guarantee Program” guarantees that subscriber shall enjoy smooth streaming of specific myTV SUPER video contents which are stored in HGC Global Communications’ data center with designated myTV SUPER Box when connecting to HGC Broadband Service, which means no buffering or freezing time for 10 seconds or above per hour and no more than 10 buffering time per hour. For details, please visit www.hgcbroadband.com .
  6. HGC Global Communications and its employees or agents are responsible for product reselling on behalf of the manufacturers or agents of the devices, accessories and contents (“Product”). HGC Global Communications and its employees and agents will under no circumstances be liable to customers or any successors (if applicable) for any direct, indirect or consequential damages, including but not limited to loss of business, profits, or revenue due to the Product. HGC Global Communications, manufacturers or agents do not provide maintenance services under certain circumstances, which include but are not limited to the following situations: the damage to the Product is caused by accident, misuse, liquid contact, fire or other external causes; or the Product is operated not in accordance with its permitted or intended use as described by the manufacturers or agents; or the repair (include service upgrade and expansion) of the Product has been performed by a person not authorized by manufacturers or agents. Maintenance service does not cover cosmetic damage, such as scratches or dents, or the normal wear or tear. HGC Global Communications will not provide technical support service for Product which has been altered, changed, intervened or removed. HGC Global Communications and Product manufacturer or agent will also terminate all warranty and maintenance service. HGC Global Communications’ technical support service does not cover assistance in storing, retrieving, and managing files; interpreting system error messages; and determining the timing for hardware or Product repair. HGC Global Communications’ technical support service does not cover the effects on or interactions of Product and its software; device or operating system unrelated to customer’s software or connectivity issues; or recovery and reinstallation of software programs and user data. Customer agrees that the information provided to HGC Global Communications can be used by HGC Global Communications, its affiliated companies, agents and contractors for processing service application, installation and provision of service, credit assessments, billing, payment collection and customer services in accordance with HGC Global Communications’ Privacy Policy. HGC Global Communications will protect your information in accordance with HGC Privacy Policy and Personal Information Collection Statement which are available for review at www.hgcbroadband.com. HGC Global Communications will not be liable for any failure or delay in performing its obligations which are beyond its reasonable control. The Product may contain links to third party websites that are not controlled by HGC Global Communications. HGC Global Communications assumes no responsibility for, the content, privacy policies of any third party websites. In addition, HGC Global Communications will not and cannot censor or edit the content of any third-party sites. Customer shall pay service inspection fee of HK$150 to HGC Global Communications for all on-site inspection (save and except for those faults or problems caused solely by the telecommunication system, equipment or devices provided by HGC Global Communications. HGC Global Communications reserves the right to amend the terms and conditions herein, which shall be subject to the final decision of HGC Global Communications. Use of myTV SUPER service requires compatible devices, Internet access, and periodic updates (fees imposed by third parties may apply). The latest version of the software is recommended and may be required to access myTV SUPER service for certain features or transactions. Customer acknowledges that they are responsible to obtain and maintain at their own expense all equipment, systems or software, and services needed to access myTV SUPER service. Customer shall bear any communication or data transmission charges incurred by accessing to myTV SUPER service and updating the software through a third party network. Use of myTV SUPER service may affect customer’s enjoyment and/or the operation of the broadband or wireless services provided by a third party network and MyTV Super Limited shall not in any event be liable in respect thereof. Customer’s use of third parties’ websites and/or applications linked to myTV SUPER service may be governed by additional or different terms and conditions. Those additional terms and conditions of such web pages and applications will apply to customers in addition to these service terms and will prevail over these service terms if there is any inconsistency regarding customer’s use of those web pages and/or applications. MyTV Super Limited assumes no responsibility for any third party websites and/or applications. When customer uses myTV SUPER service with their network bandwidth service, the network bandwidth may be reduced. As their use of myTV SUPER service will require Internet connection and incur network data transmission fees, they should beware their network consumption and the network data transmission fees being charged by their network service provider and contact them for any queries. Installation and use of myTV SUPER service by Apps will occupy certain storage capacity of the device. Therefore, please maintain sufficient storage capacity in the device at all times. myTV SUPER Box requires HDMI connection to TV and does not support HDMI splitters.
  7. If customer moves to a new premises with broadband service lower than the Minimum Bandwidth Requirement (as defined below in “myTV SUPER Service Experience Guarantee Program” on next page), the experience of the Service may be affected; but customer is still required to pay the subscription fee for the remaining months of the Minimum Subscription Period if the fixed contract period has not expired. If customer relocates and requests for change of address, bandwidth, service provisioning for whatever reason, terminates the sales agreement or the service due to any other reasons, customer is required to return the broadband modem, power adaptor (collectively referred to as “Devices”) to the designated location listed on HGC Global Communications’ service termination form or other location designed by HGC Global Communications. In the event that (i) customer does not agree to return the Devices (ii) customer fails to return the Devices as directed by HGC Global Communications, or (iii) there is any loss or damage to the Devices for whatever reason, customer agrees to pay the amount below as a compensation for such damage or loss: broadband modem - HK$500 (Non-FTTH)/ HK$1,500 (FTTH); power adaptor HK$100. HGC Global Communications reserves the right to change or cancel the amount of compensation for any loss or damage to the Devices.
  • The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.
  • The above offers shall be subject to the relevant terms & conditions. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.
  • HGC Global Communications shall have the final decision in terms of any dispute. For details, please enquire our salesmen.

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